HBM QuantumX MX1609, Operating Manual, Page: 162 / 181

161 FAQ
HBM QuantumX
8 FAQ
Subject:
QuantumX in an (Ethernet) network and device scanning with catman
®
Easy/AP
Question/Problem
I connected a QuantumX amplifier via a network cable and started the catman
®
EASY/AP
software, but I am not getting a connection to the amplifier. Even though the network address
of the QuantumX is entered in the scan options, the program says:
"The device scan cannot find any connected devices. …"
What might be causing this, how can I set up a connection to QuantumX?
Reply/Solution:
First of all, check carefully whether the network address of the QuantumX amplifier is in the
same subnet as the PC and whether this IP address is correctly entered in the scan options
of catman®Easy/AP. If this is the case, the following factors may also prevent the QuantumX
from being located in the network:
S
The Windows® firewall. This can block the connection during device scanning and should
be switched off temporarily for the duration of the measurement. The settings for the
firewall can be found under
*
>
Control panel
*
>
Security center
*
>
"Windows
Firewall".
S
Wireless network adapters (WLAN). These can, depending on the configuration, take
priority in operating the network and thereby disturb the wired network scan. If a WLAN
adapter is present on the notebook or laptop, it must be deactivated.
S
The firewall of an installed VPNClient. This can also disturb a network scan. For example,
the setting "Stateful Firewall (Always On)" is activated by default in the CISCO VPN
Client. This should be temporarily deactivated for the QuantumX device scan.
S
A virus scanner can also possibly block the network scan due to its properties. It should
therefore be temporarily deactivated.
S
If the PC settings will not permit a scan via a network area at all (e.g. for security
reasons), it is still possible to connect a device manually with a selected configuration
(from catman®EASY/AP version 2.2). This setting can be found in the "Scan options" as
the option "Add device manually".
Please note that administrator rights under Windows® may be necessary for some of these
settings.