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Harman AMX NMX-ENC-N2312, Instruction Manual

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Harman AMX NMX-ENC-N2312 Instruction Manual Download Page 58

Troubleshooting

 

N2312/N2322 User Manual

 

58

 

 

 

 

 

 

FIG. 54 

Restricted Content Not Supported Screen 

 

 

Displayed when Decoder.... 

...and Encoder.... 

Notes 

•

 

is receiving a stream from an 

Encoder 

•

 

is connected to a monitor that does 

NOT support Restricted Content 

(i.e., the monitor is NOT HDCP 

compliant) 

•

 

is transmitting HDCP-protected 

content to the Decoder 

Once the Decoder detects that the monitor is not 

HDCP compliant, this screen is displayed. If you 

suspect that this message was displayed in error, 

please call Technical Support. 

NOTE: 

The version of HDCP protection of the source and the monitor must be compatible for the content to display 

successfully. For example, you can have an HDCP 1.4 compliant monitor and still see the screen in 

Figure 54 

if your source is 

HDCP 2.2.

 

Summary of Contents for AMX NMX-ENC-N2312

Page 1: ...INSTRUCTION MANUAL N2300 SERIES N2312 ENCODERS N2322 DECODERS DIGITAL MEDIA DISTRIBUTION SWITCHING SOLUTION NMX ENC N2312 NMX DEC N2322...

Page 2: ...of important operating and maintenance servicing instructions in the literature accompanying the product The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert t...

Page 3: ...r retailer If you are unsure of the correct operational voltage please contact your local distributor and or retailer FCC AND CANADA EMC COMPLIANCE INFORMATION This device complies with part 15 of the...

Page 4: ...ge 18 Option 2 Assigning IP Addresses to Multiple Units using CSV files 18 Switching and Scaling Options 20 Seamless Switching 20 Control Options 21 Primary Control Options 21 N Command Controllers 21...

Page 5: ...Page 52 Logs Page 52 Security Page 53 EDID Page 53 LLDP Page 54 NetLinx Page 54 Chapter 5 Troubleshooting 56 Series Default Local Host Play Troubleshooting Screens 57 Appendix A NetLinx Control 59 In...

Page 6: ...nd Decoders Input and output scaling performed in Encoders or Decoders for maximum flexibility Power over Ethernet PoE eliminates the need for a local power supply and speeds installation Units can st...

Page 7: ...coder 33 60 kHz typically 39 kHz IR receiver required not included ID button Recessed pushbutton Press to send notification out on the network to identify the unit the notification causes a pop up dia...

Page 8: ...ector which provides a serial control interface Full duplex communication Available terminal speed settings 1200 to 115200 baud rate AUDIO 5 pin terminal Phoenix connector which provides user selectab...

Page 9: ...a digital source connect the source to the Encoder s HDMI IN port using a video cable with an HDMI connector or adapter For video encoding of an analog source connect the source to the Encoder s VGA...

Page 10: ...d Connecting Encoders to the Network and Configuring Stream Settings on page 15 for more information on these connections FIG 5 Installing Mounting Wings Rack Mounting N2300 Series Stand Alone Units A...

Page 11: ...ure8 FIG 8 Fully Populated Card Cage 6 For proper airflow cover any unused card slots with faceplate blanks Blanks are sold separately part number N9210 7 Make sure the Card Cage s power cord is plugg...

Page 12: ...y network segment or link Matrix switches as large as 1200x800 have been constructed on a house network using N Series equipment Alternatively many customers choose to deploy on physically separate ne...

Page 13: ...ent N2312 N2322 User Manual 13 4 Scroll down in the list to the Internet Protocol Version 4 TCP IPv4 option Highlightit and click the Properties button 3 Double click the wiredinterface to your AV net...

Page 14: ...nd output on the HDMI ports however some display devices e g many monitors do not support embedded audio When using such a display use the AUDIO port for separate transmission of sound and turn HDMI A...

Page 15: ...to a PoE enabled switch In non PoE applications connect a 12V regulated power supply N9312 to the two pin terminal block plug connector labeled 12V 2A NOTE In order for the unit to receive PoE it mus...

Page 16: ...Video Matrix Page 4 Double click the Encoder s name in the list The Login page is displayed see Figure 12 If prompted use the following default login credentials to log in for the first time These can...

Page 17: ...st connected to the network an IP address is assigned automatically based on the network DHCP server If no DHCP server is found the unit will use Auto IP mode with an IP address pre configured to 169...

Page 18: ...Multiple Units using CSV f iles N Able has the ability to export and import CSV files Once units are auto discovered in N Able the CSV file can be exported into Excel where parameters such as IP addre...

Page 19: ...escribed in Step 3 and Step 4 you can now connect to the appropriate AV source s This connection from an Encoder HDMI IN port female to an input source is accomplished using either an HDMI cable or DV...

Page 20: ...t is 3840x2160 and the Decoder scaler is set to 1080p50 60 Any other attempts at downscaling are not recommended supported Seamless Switching The N2300 Series supports seamless switching capability if...

Page 21: ...h video stream etc Additional software bundles free with N Command allow you to easily create attractive touch panels for N Series and third party equipment control as well as build software design wa...

Page 22: ...d port 5 Using N Able click the Unit Management tab 6 Click the Auto Discover button to discover your new devices if you have not already done so 7 Once discovery is complete and you see the new units...

Page 23: ...GUI you can access all other main pages by clicking the links in the top navigation bar Figure 17 shows the navigation bar and provides hot links to the sections of this chapter which describe each ma...

Page 24: ...is page is divided into several sections and has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Device Settings Section on p...

Page 25: ...Encoder must have a unique stream number just like every channel must have a unique channel number e g Food Network and HGTV cannot both be on channel 201 Video Source Select which input port is encod...

Page 26: ...N Able or N Command from occurring This does not prevent a control system from making changes or a user from manually making changes Gratuitous ARP Enable the Encoder to send a periodic Address Resol...

Page 27: ...ables a multicast format which interleaves video and audio streams In order for N Series devices to communicate with each other their multicast settings must be compatible Discovery Packet Transmit En...

Page 28: ...y entered DHCP is the default setting However using DHCP beyond initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in time it...

Page 29: ...rce IP Shows the IP address of the currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at a time If a device is currentl...

Page 30: ...version Displays the date code for the currently running version of the web interface Kernel Displays the current kernel revision Factory Restore button Click to restore the device to the original fac...

Page 31: ...des more information on HostPlay option descriptions FIG 25 HostPlay Page TABLE 7 HostPlay Page Options Option Description Playlists 1 8 View the images assigned to each of the eight PlayLists On the...

Page 32: ...Application Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the Encoder is connected to a video source The Trigger Delay field specifies h...

Page 33: ...urn a No Data message and fail to send the commands Also if NetLinx is enabled then the Serial web page shown below is inactive FIG 27 Serial Page TABLE 9 Serial Page Options Option Description Serial...

Page 34: ...a web search Copy paste new IR commands directly into the input space Save button Save the current code Delete button Delete the current code Execute button Activate the selected code through the Enc...

Page 35: ...ecurity Page EDID Page Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 31 Every display has stored information that it communicates to th...

Page 36: ...tal EDID button This overwrites the existing EDID To return to the Encoder s default click Reset Digital EDID NOTE The source will need to be disconnected while modifying EDID settings Analog EDID sec...

Page 37: ...eb pages and select NetLinx to access the page shown in Figure 33 Options are described in Table 12 This page allows you to prepare your N2312 Encoder for NetLinx driven configuration This is explaine...

Page 38: ...to connect This setting is dependent upon the Master Mode selected see above If Master Mode is set to Auto the System Number is set and the system discovers the Central Controller s IP address If Mast...

Page 39: ...section on page 23 you can access the GUI main pages by clicking the links in the top navigation bar Figure 34 shows the navigation bar and provides hot links to the sections of this chapter which des...

Page 40: ...page is divided into several sections and also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Device Settings Section o...

Page 41: ...AV matrix Each decoder can dial in a different active channel Audio Stream View edit the current audio receive stream number Audio Follows Video Enable to force the Audio Stream to the same as the vid...

Page 42: ...4 Settings Page Advanced Settings Option Description Notes Settings Lock Enable to lock the Decoder IP settings and stream number preventing automated processes from N Able or N Command from occurring...

Page 43: ...w long until the command is repeated IGMP Joins on Stream Loss Enable to send Internet Group Management Protocol IGMP join messages when no incoming stream is detected IGMP Join Interval Delay in seco...

Page 44: ...12 N2322 User Manual 44 Option Description Notes Disable P1 Completely disables the P1 port for all traffic Once disabled anything connected to the P1 port will no longer be available on the network S...

Page 45: ...ually entered DHCP is the default setting However using DHCP beyond initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in time...

Page 46: ...the IP address of the currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at a time If a device is currently showing th...

Page 47: ...version Displays the date code for the currently running version of the web interface Kernel Displays the current kernel revision Factory Restore button Click to restore the device to the original fac...

Page 48: ...d to the wall area auto Decoder decides the best scaling method fit Fits the video to the wall area changing the aspect ratio as needed stretch Stretches the video to fill the wall maintaining the asp...

Page 49: ...1 See Table 21 for option descriptions FIG 43 LocalPlay Page TABLE 21 LocalPlay Page Options Option Description Playlist 1 8 View the images assigned to each of the eight PlayLists On the Settings pag...

Page 50: ...plication Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the Decoder is connected to an output display The Trigger Delay field specifies...

Page 51: ...urn a No Data message and fail to send the commands Also if NetLinx is enabled then the Serial web page shown below is inactive FIG 45 Serial Page TABLE 23 Serial Page Options Option Description Seria...

Page 52: ...a web search Copy paste new IR commands directly into the input space Save button Save the current code Delete button Delete the current code Execute button Activate the selected code through the Dec...

Page 53: ...ecurity Page EDID Page Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 49 Every display has stored information that it communicates to th...

Page 54: ...eb pages and select NetLinx to access the page shown in Figure 51 Options are described in Table 26 This page allows you to prepare your N2322 Decoder for NetLinx driven configuration This is explaine...

Page 55: ...to connect This setting is dependent upon the Master Mode selected see above If Master Mode is set to Auto the System Number is set and the system discovers the Central Controller s IP address If Mast...

Page 56: ...o LocalPlay If the LocalPlay screen does not appear check the display input settings and cabling As mentioned previously in this table you can change to the Local mode on the Decoder s Settings page I...

Page 57: ...g this screen means that the Decoder CAN communicate with the Encoder across the network It is a good way to troubleshoot network communication between segments using only Encoders and Decoders withou...

Page 58: ...is transmittingHDCP protected content to the Decoder Once the Decoder detects that the monitor is not HDCP compliant this screen is displayed If you suspect that this message was displayed in error pl...

Page 59: ...e specifically the N Series Encoders Decoders and is designed to be used as a supplement to additional product documentation found on our website at amx com support_downloads Common Applications NetLi...

Page 60: ...this page Batch Configurations Using N Able One of the many benefits of using N Able control is batch configuration This is especially useful in larger deployments Instead of using the individual uni...

Page 61: ...hat the stream number can be 0 no stream Examples SEND_COMMAND 5002 1 0 CI 2 Command the Decoder to receive stream 2 CA stream Set the current Decoder Audio stream number IMPORTANT This command must b...

Page 62: ...D_COMMAND DEV REBOOT Variables None Examples SEND_COMMAND 5002 1 0 REBOOT Reboots the device VIDOUT_OUTPUT Request the Encoder current stream number Syntax SEND_COMMAND DEV VIDOUT_OUTPUT Examples SEND...

Page 63: ...arity data stop Variables baud baud rates are 115200 57600 38400 19200 9600 4800 2400 1200 parity N none O odd E even data 8 data bits stop 1 and 2 stop bits Example SEND_COMMAND 5002 3 0 SET BAUD 960...

Page 64: ...b page See Figure 58 to see where to find these options IR Command Holdoff This is the delay between IR commands portions To set the IR Command Holdoff issue the following string command SEND_STRING D...

Page 65: ...able to have both Immediate Leave units and daisy chaining on the same VLAN NOTE If Immediate Leave is disabled set IGMP Robustness to Default 2 Robustness can be adjusted generally from 2 10 The hig...

Page 66: ...ponsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed download...

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