15
Troubleshooting
Error Messages
When Measuring
Error Display
Description
Solution
Overload. The device will power
off.
Low battery. The device will
power off after about 4 seconds.
Pairing with smartphone is
unsuccessful.
Do not use this scale for this
measurement as it goes beyond
the scale’s maximum limit.
Replace all 4 batteries at the same
time with a fresh batch of 4 AAA
batteries.
Please confirm the following:
•
Bluetooth on the smartphone
is ON
• The HAPI Connect app is
running on the phone
• Both devices are within
the Bluetooth transmission
distance
Issue
Possible Cause
Solution
Incorrect posture
Abnormal measuring results:
•
-Too high OR
• - Too low OR
• - Huge difference between
two recent measurements
Please step on the platform
barefoot and stand still
Please place the device on a
flat, hard surface.
The device is located on a
soft surface like carpet OR
on an uneven surface.
Your hands or feet are too
dry.
Wipe your feet with a
damp cloth, keeping them
slightly damp when starting
measurement.
Summary of Contents for LS202-B
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