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Single Port KVM over IP
6.
Troubleshooting
1.
The remote mouse doesn’t work or is not synchronous
Make sure the mouse settings in IP-KVM match the mouse model. There
are some circumstances where the mouse synchronization process could
behave incorrectly, refer to Sections 5.4.1 & 6.5.22 for further
explanation.
2.
The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings (see Sections 5.4.1 &
6.5.3) until they are out of a range where the picture looks grainy. Use
the auto adjustment feature to correct a flickering video.
3.
Login on IP-KVM fails.
Was the correct combination of user and password given? On delivery,
the user ”super” has the password ”pass”. Moreover your browser must
be configured to accept cookies.
4.
The Remote Console window can’t connect to IP-KVM.
Possibly a firewall prevents access to the Remote Console. Make sure
the TCP port numbers 443 or 80 are open for incoming TCP connection
establishments.
5.
No connection can be established to IP-KVM.
Check whether the network connection is working in general (ping the
IP address of IP-KVM). If not, check network hardware. Is IP-KVM
powered on? Check whether the IP address of IP-KVM and all other IP
related settings are correct! Also verify that all the IP infrastructure of
your LAN, like routers etc., is correctly configured. Without a ping
functioning, IP-KVM can’t work either.
6.
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted
by the console system and not transmitted to the host.
You have to define a so-called ’Button Key’. This can be done in the
Remote Console settings.
7.
In the browser the IP-KVM pages are inconsistent or chaotic.
Make sure your browser cache settings are feasible. Especially make
sure the cache settings are not set to something like ”never check for
newer pages”. Otherwise IP-KVM pages may be loaded from your
browser cache and not from the card.
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