Page EN-27
Troubleshooting
Problem
Possible solutions/tips
The cookware does not
heat up and “ ” appears
in the sensor field.
The induction hobs do not recognise the cookware because it is
not suitable for induction hobs. Select suitable cookware (see “The
right cookware” on page EN-12).
The induction hob does not recognise the cookware because it is
too small for the selected cooking area or because it is not centred
on the cooking area.
The appliance switches
off unexpectedly. You
will hear a beep and an
error message (usually
a flashing timer display)
will appear in the sensor
field.
Technical error. Make a note of the error message on the sensor
field, disconnect the appliance from the power supply and contact
our service center (see “Service” on page EN-28).
If these tips were not helpful, please contact our service center (see “Service” on
page EN-28).
Error display in the sensor field
Error code
Possible problem
Possible solutions/tips
E1 / E2
Wrong mains voltage.
Disconnect the appliance from the
power supply and check that the
mains voltage is correct. Only switch
the power supply back on when the
mains voltage is normal
E3 / E4
One of the heat sensors in the glass
ceramic hob measures excessive
temperature.
Wait until the appliance has cooled
down. Inspect the cookware. Then
switch the appliance back on again.
E5
Overheating electronics.
Wait until the appliance has cooled
down. Then switch it back on again.
F1–F6
Temperature sensor error.
Contact our service department (see
“Service” on page EN-28).
F9–FA
FC
Connection error between display and
motherboard.
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