34
Troubleshooting
Problem
Cause/Point to check
Action
Is the power cable connected to the
power socket?
Connect the power cable to the power socket.
The Network DVD Player
does not power up.
Is the rear main switch on ON position
?
Confirm that the main rear switch is set to ON position
Aren't the batteries in the remote
controller low?
Replace them with new batteries.
The remote controller does
not
work.
Are the batteries connected in the
correct polarities (positive, negative)?
Set the batteries correctly.
Is the remote controller facing the DVD
?
Operate the remote controller by orienting it toward the DVD
player IR receiver
No screen is displayed.
Video Output is set to a mode not
matching to the TV or monitor.
1.Press the TV MODE button on the remote controller several
times until the screen is displayed.
2.Set Video Output to match the output of the connected TV or
Monitor by referring to "Options"
Medialink Server has not been started.
Check if the computer is on and Medialink Server is running.
Network DVD player cannot connect to
PC and internet in Wireless LAN.
Check the router settings. If the router has a WEP key
password then you have to input the key in DVD menu.
The PC station is not
displayed in the Network
DVD player menu.
Isn't the hub or router hindering proper
Network connection?
Connect the Network DVD Player to the computer directly
using a
cross cable and then check if the problem persists.
(If the Network DVD Player is connected to the computer
directly,
the IP addresses of the Network DVD Player and computer
The Network DVD Player
always logs in to the same
PC station when the power is
turned on.
The Network DVD Player is set to log
in to that PC station automatically.
1. Go to the login selection screen (showing a list of server
names), which is displayed when the Network DVD Player is
started.
If the message "Cannot connect to the specified server" is
displayed, press the SERVER button on the remote controller
to return to the login selection screen.
2. Select Edit.
3. Select the name of the computer you want to cancel the auto
Login to.
4. Clear the check box of Always connect to this PC station.
A still image written to a CD
or DVD is not displayed.
The still image file you are trying to
view is not created in JPEG.
The Network DVD Player only supports JPEG,Gif, as the
format of photo data stored in a DVD/CD or Hard disk.
It does not support files written in BMP or other format.
35
Troubleshooting
(continued)
Problem
Cause/Point to check
Action
Do not play
1.no disc
2.Disc has been loaded upside down.
3.Disc’s region code is not matching to the unit
4.Disc is not correct type to be played
5.Disc is damaged or dirty
6.Moisture may be condensed inside the unit.
1.load a disc
2.Place the disc with the label side up
3.load the Disc in correct region code
4.load the disc in correct type
5.Disc is damaged or dirty
6.Remove the disc and leave the unit power on for one or two
hours
No Picture
1.The set have no power on
2.connection is not secure
3.connection cables are damaged
1.Check the TV set has been power on, and setting at the
correct AV mode
2.Check the system connection is secure
3.Check if the connection cables are damaged
4. Press TV MODE until the image appears
Picture noise /
distorted
1.Disc is dirty or damaged.
2.Wrong setting color system of the DVD unit
or the TV set
1.Disc is dirty or damaged. Clean the disc or try another disc
2.Reset the color system of the DVD unit or the TV set
3.Try to direct the DVD unit to the TV set instead of via the
components like VCR.
Picture not full screen 1.Wrong Setting in Network DVD player
1.Select the screen format. Enter SETUP MENU
Æ
(TV ASPECT)
2.Select the screen format from DVD disc menu
Cannot SKIP or
SEARCH
1.Some disc are programmed that do not allow
users to SKIP or SEARCH forward at some
sections, especially at the beginning
WARNING section
2.Single Chapter disc cannot apply SKIP
function
No sound or Sound
output not complete
1.TV and amplifier has not been power on and
correctly setting
2.TV and amplifier system connections are not
secure
3.Audio tracks output problem
4.MUTE function of the DVD, TV or amplifier
has be activated
5.Amplifier decoder don’t support the audio
format of “WMAPRO”
There will be no sound output during
REVERSE PLAY / PAUSE / STEP / SLOW /
SEARCH
1.Check the TV and amplifier has been power on and correctly
setting
2.Check the TV and amplifier system connections are secure
3. Press AUDIO button (-- / 4) select other audio tracks output
of disc
4.Check if the MUTE function of the DVD, TV or amplifier has
be activated
5.Press “setup” in remote control, move to the item of
“WMAPRO”, and change the setting from “Raw Format” to
“PCM format”.
No surround sound
1.audio output has been changed to 5.1
channels
1.Check if the audio output has been changed to 5.1 channels
MP3 disc no sound or
noise
1.
program files or other data files mixed with
MP3 files in the same disc
2.
Check the disc, if all the files on disc are
MP3 files
3.
When program files or other data files mixed with MP3 files
in the same disc, the unit may play the non-MP3 files with
noise or no sound
4. Skip the file, or try the other file
