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22
Dolphin® 9500 Series Quick Start Guide
Troubleshooting
Issue
Cause
Solution
The terminal does
not power on or
loses power
quickly.
Li-ion battery is
not installed
properly.
Verify that the Li-ion battery is seated
securely in the battery well so that the battery
contacts connect; see page
Li-ion battery not
fully charged.
Using a peripheral, fully charge the Li-ion
battery for a minimum of four hours, re-install
the battery (see page 5.), and power on
again. For more information about batteries,
see the Dolphin 9500 Series User’s Guide.
A Li-ion battery
from a company
other than Hand
Held Products is
installed.
Use of any battery not sold/manufactured by
Hand Held Products may damage the
terminal and/or the battery and will void the
warranty.
The terminal turns
itself off.
Terminal is in
suspend mode.
Dolphin terminals are programmed to go into
Suspend Mode automatically after a period of
inactivity. The default is three minutes running
on battery power. These settings can be
changed from one to five minutes on battery
or external power. Tap Start > Settings >
System tab > Power.
Tapping a button
or icon does not
perform the
associated task.
The screen is not
aligned.
Tap Start > Settings > System tab > Screen >
Align Screen and align the screen; see page
7.
A message
appears stating
that the memory
is full.
Too many files
stored on the
terminal.
Delete or move unnecessary files. Upload
files to a host PC or device with enough
memory to store them.
Storage memory
is set too low for
the applications in
use.
Adjust the storage memory allocation. Go to
Start > Settings > System tab > Memory. Use
the slider to increase the storage memory.
Too many
applications are
installed on the
terminal.
Remove unnecessary programs. Go to Start
> Settings > System tab > Remove Programs.
The Remove Programs function removes
programs from RAM memory.
The terminal is
not accepting
scan data.
The scan is not
functioning
properly.
Verify scanning with the Image Demo; see
page
The bar code is
unreadable.
Check the bar code to see if it is unreadable.
The terminal has
not been
programmed to
decode the bar
code type.
Check the bar code type and if the terminal
has been programmed to decode it. Tap Start
> Demos > Scan Demo > Options menu >
Symbologies. The symbologies selected in
the list are the symbologies that the terminal
is currently programmed to decode.