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HV-100E User Manual
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8.MAINTENANCE AND TROUBLESHOOTING
8.1 Camera Maintenance
1) Please power off the camera and disconnect the power adapter and socket, if it’s not used for a
long run.
2) Use soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if
needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video
quality.
8.2 Troubleshooting
1)No video output
a. Check whether the camera power supply is connected, the voltage is normal, the power indicator
is lit.
b. Whether the machine could do self-check after restarted.
c. Check whether the bottom of the DIP switch is the normal operating mode
(see Table 2.2 and Table 2.3)
d. Check whether the video output cable or video display is normal
2) No image sometimes
a. Check whether the video output cable or video display is normal
3) Video dithering when zoom-in or zoom-out
a. Check whether the camera installation position is solid
b. Whether there is shaking machine or objects around the camera
4) Serial port not works
a. Check whether the camera serial device protocol, baud rate, address is consistent
b. Check whether the control cable is connected properly
c. Check whether the camera working mode is the normal operating mode
5) Web pages cannot log in
a. Check if the camera outputs video normally by connecting directly to the screen.
b. Check whether the network cable is connected properly (Ethernet port yellow light flashes to indicate
normal network cable connection)
c. Check whether your computer is added the segment and the segment is consistent with the IP ad
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dress of the camera
d. Click “Start” and select “Run” and then type “cmd” in the computer; Click “OK” then turn on a DOS
command window to enter ping 192.168.5.163. Press the Enter key to appear message as follows:
Description network connection is normal.
