69
FAQs
and
Troubleshooting
Solution
If
you
experience
issues
with
your
Cincinnati
Bell
A56W,
plese
revert
to
the
following
FAQ
prior
to
calling
customer
support.
The
phone
cannot
be
started
up:
z
Check
whether
the
power
key
is
pressed
and
held
continuously.
z
Check
whether
the
battery
is
contacted
well
or
not.
Please
firstly
remove
the
battery
and
refit
it,
then
re
‐
power
on
the
device.
z
Check
whether
the
battery
is
run
out
or
not.
Please
recharge
it.
There
is
a
lock
screen
displayed
upon
powering
on
the
phone:
z
Input
the
phone
lock
password:
select
a
function
of
automatically
locking
the
phone.
The
phone
lock
password
must
be
input
before
using
it.
z
Input
PIN:
select
a
function
of
inputting
PIN
upon
powering
on
the
device
each
time.
The
PIN
must
be
input;
(the
PIN
of
USIM
card
should
be
input
when
firstly
used
the
phone).
z
Input
PUK:
input
PIN
wrongly
in
continually
3
times.
The
operator
‐
supplied
PUK
must
be
input.
(U)SIM
Card
is
Error:
z
(U)SIM
card
metal
surface
is
contaminated.
Wipe
the
(U)SIM
card
metal
contacts
with
a
piece
of
clean
cloth.
z
(U)SIM
card
is
not
installed.
Install
the
(U)SIM
card
correctly
according
to
User’s
Manual.
z
(U)SIM
card
is
damaged.
Pease
contact
with
your
network
service
supplier.
The
network
cannot
be
accessed:
z
Weak
signal.
Please
move
to
a
location
of
strong
signal
for
a
trial.
z
Beyond
the
coverage
of
the
network
service
supplier.
z
(U)SIM
card
is
invalid.
Please
contact
with
your
network
service
supplier.
