27
Solution
To resolve the issue:
1.
Verify that the newly installed standby MPU is the same model as the active MPU. If they are
not the same model, replace the standby MPU with one that is the same model as the active
MPU.
2.
Verify that the standby MPU runs the same software version as the active MPU. If the two
MPUs run different software versions, upgrade the software version of the standby MPU to
make sure the two MPUs run the same software version.
3.
If the issue persists, contact H3C Support.
Service module reboot failure
Symptom
A service module fails to reboot.
Troubleshooting flowchart
Figure 3 Troubleshooting service module reboot failure
Solution
To resolve the issue:
1.
Verify that the system software image is available and that the image is the same size as the
one on the server. If no system software image is available, or the system software image size
is different from the one on the server, reload the system software image.
<Sysname> display boot-loader
Loading records
about the service
module exist?
System software image
on the MPU correct?
Another service
module boots successfully
in the slot?
Replace the MPU
No
Yes
No
Yes
No
Yes
Yes
No
No
Yes
Yes
No
Contact the support
Service module reboot
failure
End
Install the service
module into another slot
Reload the system
software image
Resolved?
Resolved?
Resolved?
