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The Good Guys Warranty Statement
1.
Warranty
against defects
The Good Guys
warrants the product to be free of any defects in materials and workmanship for a period of 12 months from the
date of purchase (“
Warranty
”). However, the Warranty does not apply with respect of products damaged by unreasonable use
or by use for which the product is not intended. The Warranty will not cover defects resulting from alteration, accident,
misuse, abuse or neglect and the Warranty is otherwise subject to the terms, conditions and stipulations recorded below.
2.
Warranty is in addition to your rights under the law
The product
The Good Guys
supplies come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the products repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
The benefits accorded to you under this guarantee
are in addition
to your other rights and remedies any other law in relation to
goods or services to which the Warranty relates.
3.
What you must do for The Good Guys
to be entitled to claim under the warranty
To make a claim under the Warranty you must:
(a)
return the product which you claim is defective to the Seller who supplied our products to you (“
Seller
”). The product
must be unmarked and complete with instruction books and accessories (such as remote controls, power cords, battery
chargers and connectivity cables) supplied at the time of purchase;
(b) complete a claims form that we have supplied to the Seller for that purpose; and
(c) provide a copy of a proof of purchase to the Seller to whom you are returning the products. The best proof of purchase is
a tax invoice or receipt. Please discuss any other acceptable proofs of purchase with the Seller.
4.
How The Good Guys
will honour the warranty
If you comply with paragraph 3 above, and
The Good Guys
or the Seller determine that the product does not comply with the
Warranty then, the Seller may at its discretion, promptly:
(d) pay to you the cost of repairing or replacing the products or any part of the products; or
(e) replace or repair the product.
(f)
Except as to terms, conditions, warranties or guarantees prescribed by law and from which
The Good Guys
cannot limit
its liability (“prescribed term”):
(1) the liability of
The Good Guys
and any Seller in respect of a breach of a prescribed term or the Warranty relating
to the products or any part of the products is limited to the options set out in this paragraph 4 above;
(2) in these conditions you do not have under any circumstances any cause of action against or right to claim or
recover from the seller for, or in respect of, any loss or damage of any kind whatsoever, caused directly or indirectly
by:
(a)
any defect in material or workmanship of, or any other defect whatsoever in, or unsuitability for, any purpose
of the products or any part of the products; or
(b)
by default or negligence on the part of
The Good Guys
or of any employee, contractor or agent of the seller
or of any person for whom the seller has legal responsibility relating to the supply of, or otherwise
concerning products or any part of the products.
PLEASE note that
The Good Guys
will honour all consumer guarantees under the Australian Consumer Law to the extent it
is required to do so by that legislation
5.
Expense of making warranty claim
