GSi CORTITM, User Manual

Page: 51 / 65

Troubleshooting
Problem Solutions
Instrument does not
turn on

The

DOWN arrow must be pressed for a full second (the
Yellow test LED will illuminate).

Connect the charger as shown in Figure 2 on page 15. Confirm
that blue "Charging" LED is illuminating in a slow blink pattern.
Wait at least 10 minutes and then attempt to turn on the instrument

Contact GSI for service if the problem persists.
The test will not
start

Select a different sized eartip.

Reposition the probe.

Be sure the probe cable is secured with the shirt clip.

Change the probe tube.

Verify that the eartip is sealed in the ear canal via feedback from
the Probe check during AUTOSTART.

Check that the instrument will start in your own ear with the
proper eartip for testing yourself. If the test will not start or if the
AutoStart tones sound unusual, replace the probe tube.

Contact GSI for service if the problem persists across several
patients.
The results will not
print

Check the printer status. Turn the thermal printer on (wake from
sleep mode) by pressing the power button.

If the printer doesn't turn on, plug in the power supply to charge
the battery.

Be sure the printer has paper.

If paper comes out of the printer but there is no text on the paper
then the paper is in backwards.

Perform a self-test by pressing the power button and the paper
feed button simultaneously for 3 seconds when powered off.
Contact GSI for service if the problem persists.
Display is frozen
and instrument will
not respond to
button presses

Press and hold the DOWN arrow button for 10 seconds to force
the instrument to power off. Powering the instrument back on
again should reset/restore normal function.

Contact GSI for service is the problem persists.
TE screening test is
paused

Re-insert probe tip into ear canal

Reposition the probe tip

Wait for noise levels to decrease; test will resume
Message Solutions
Attach
Probe

Probe not detected. Check that the probe connector is fully seated
in the socket.

Disconnect and reconnect the probe.

Cycle instrument power.

Contact GSI for service if problem persists.