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Manufacturer’s declaration from Graupner GmbH & Co. KG
Content of the manufacturer’s declaration:
If material defects or manufacturing faults should arise in a product distributed by us in the Federal Republic of Germany and
purchased by a consumer (§ 13 BGB), we, Graupner GmbH & Co. KG, D-73230 Kirchheim/Teck, Germany, acknowledge the
obligation to correct those defects within the limitations described below.
The consumer is not entitled to exploit this manufacturer’s declaration if the failure in the usability of the product is due to natural
wear, use under competition conditions, incompetent or improper use (including incorrect installation) or external influences.
This manufacturer’s declaration does not affect the consumer’s legal or contractual rights regarding defects arising from the
purchase contract between the consumer and the vendor (dealer).
Extent of the guarantee
If a claim is made under guarantee, we undertake at our discretion to repair or replace the defective goods. We will not consider
supplementary claims, especially for reimbursement of costs relating to the defect (e.g. installation / removal costs) and
compensation for consequent damages unless they are allowed by statute. This does not affect claims based on legal
regulations, especially according to product liability law.
Guarantee requirements
The purchaser is required to make the guarantee claim in writing, and must enclose original proof of purchase (e.g. invoice,
receipt, delivery note) and this guarantee card. He must send the defective goods to us at his own cost, using the following
address:
Graupner GmbH & Co. KG, Service Department,
Henriettenstr. 94-96, D-73230 Kirchheim/Teck, Germany
The purchaser should state the material defect or manufacturing fault, or the symptoms of the fault, in as accurate a manner as
possible, so that we can check if our guarantee obligation is applicable.
The goods are transported from the consumer to us and from us to the consumer at the risk of the consumer.
Duration of validity
This declaration only applies to claims made to us during the claim period as stated in this declaration. The claim period is 24
months from the date of purchase of the product by the consumer from a dealer in the Federal Republic of Germany (date of
purchase). If a defect arises after the end of the claim period, or if the evidence or documents required according to this
declaration in order to make the claim valid are not presented until after this period, then the consumer forfeits any rights or
claims from this declaration.
Limitation by lapse of time
If we do not acknowledge the validity of a claim based on this declaration within the claim period, all claims based on this
declaration are barred by the statute of limitations after six months from the time of implementation; however, this cannot occur
before the end of the claim period.
Applicable law
This declaration, and the claims, rights and obligations arising from it, are based exclusively on the pertinent German Law,
without the norms of international private law, and excluding UN retail law.
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