You are now the proud owner of a Grant Solo fan convector from
Grant Engineering (UK) Limited which has been designed to give
years of reliable, trouble free operation.
Grant Engineering (UK) Limited guarantees the manufacture
of the fan convector including all electrical and mechanical
components for a period of
twelve months from the date of
installation
4
, provided that the fan convector has been installed
and operated in full accordance with the installation and user
instructions issued.
This will be extended to a total period of
five years
if the fan
convector is registered with Grant Engineering (UK) Limited
within thirty days of installation
. See main Terms and
Conditions below.
Registering the product with Grant Engineering (UK) Limited
Please register your Grant Solo fan convector with Grant
Engineering UK Limited
within thirty days of installation
. To
do so visit www.grantuk.com and follow the links to the ‘Register
a Product’, where you can register your fan convector for a
further
four years
guarantee (giving
five years
from the date of
installation
4
). This does not affect your statutory rights
1
.
if a fault or defect occurs within the manufacturer’s
guarantee period
If your fan convector should fail within the guarantee period, you
must contact Grant Engineering (UK) Limited who will arrange
for the repair under the terms of the guarantee, providing that the
fan convector has been correctly installed and commissioned by
a competent person and the fault is not due to tampering, debris,
system water contamination, misuse, trapped air or the failure of
any external components not supplied by Grant Engineering (UK)
Limited, e.g. motorised valves, etc.
This five-year guarantee only applies if the fan convector is
registered with Grant Engineering (UK) Limited within thirty
days of installation
4
and is installed and operated in full
accordance with the installation and user instructions.
In the first instance
Contact your installer to ensure that the fault does not lie with the
system components or any incorrect setting of the fan convector
or system controls that falls outside of the manufacturer’s
guarantee otherwise a service charge could result. Grant
Engineering (UK) Limited will not be liable for any charges arising
from this process.
if a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited
Service Department on +44 (0)1380 736920 who will arrange for
a competent service engineer to rectify the fault.
Remember - before you contact Grant Engineering (UK)
Limited
•
Ensure the fan convector has been installed and
commissioned by a competent person in accordance with the
installation and user instructions.
•
Ensure there is an electrical supply the fan convector.
•
Ensure the problem is not being caused by the heating
system or its controls.
section 13: Guarantee
Page 18
13 GUaRantEE
Free of charge repairs
During the
five year
guarantee period no charge for parts or
labour will be made provided that the fan convector has been
installed and commissioned correctly in accordance with the
manufacturer’s installation and user instructions and it was
registered with Grant Engineering (UK) Limited within thirty days
of installation
3
.
Proof of purchase must be made available to Grant Engineering
(UK) Limited on request.
Chargeable repairs
A charge may be made (if necessary following testing of parts)
if the breakdown is due to any fault(s) caused by the plumbing
or heating system, e.g. contamination of parts due to system
contamination, sludge, scale, debris or trapped air. Refer to
‘Extent of manufacturer’s guarantee’.
Extent of manufacturer’s guarantee
The manufacturer’s guarantee does NOT cover the following:
•
If the fan convector has been installed for over
five years.
•
If the fan convector has not been installed and commissioned
by a competent person in accordance with the installation
and user instructions.
•
Instances where the serial number has been removed or
made illegible.
•
Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the fan convector
contrary to the manufacturer’s installation and user
instructions.
•
Damage due to external causes such as bad weather
conditions (flood, storms, lightning, frost, snow, or ice), fire,
explosion, accident or theft.
•
Fault(s) due to incorrectly sized expansion vessel(s),
incorrect vessel charge pressure or inadequate expansion on
the system.
•
Fault(s) caused by external electrics and external
components not supplied by Grant Engineering (UK) Limited.
•
Heating system servicing, de-scaling or flushing.
•
Checking and replenishing system pressure.
•
Electrical cables and plugs, external controls not supplied by
Grant Engineering (UK) Limited.
•
Heating system components, such as radiators, pipes,
fittings, pumps and valves not supplied by Grant Engineering
(UK) Limited.
•
Use of spare parts not authorised by Grant Engineering (UK)
Limited.
