Section 19: Guarantee
Page 70
You are now the proud owner of a wood pellet boiler from Grant
Engineering (UK) Limited, which has been designed to give years of
reliable, trouble free, operation.
Grant Engineering (UK) Limited guarantees the manufacture of the
boiler including all electrical and mechanical components for a period
of
twelve months from the date of installation
4
, provided that the
boiler has been installed in full accordance with the installation and
servicing instructions issued.
This will be extended to a total period of
two years
if the boiler is
registered with Grant Engineering (UK) Limited within
thirty days of
installation
4
and it is serviced at regular intervals
3
. See main Terms
and Conditions below.
Registering the product with Grant Engineering (UK) Limited
Please register your wood pellet boiler with Grant Engineering UK
Limited
within thirty days of installation
4
. To do so visit www.
grantuk.com, where you can register your boiler for a further
twelve
months
guarantee (giving
two years
from the date of installation).
This does not affect your statutory rights
1
.
if a fault or defect occurs within the manufacturer’s guarantee
period
If your boiler should fail within the guarantee period, you must
contact Grant Engineering (UK) Limited who will arrange for the
repair under the terms of the guarantee, providing that the boiler has
been correctly installed, commissioned and regularly serviced by a
competent person and the fault is not due to tampering, running out
of fuel, the use of unapproved wood pellets, contamination, debris,
system water contamination, misuse, trapped air or the failure of any
external components not supplied by Grant Engineering (UK) Limited,
e.g. motorised valve, etc.
this two year guarantee only applies if the boiler is registered
with Grant Engineering (UK) Limited within thirty days of
installation
4
and is regularly serviced
3
.
in the first instance
Contact your installer or commissioning engineer to ensure that
the fault does not lie with the system components or any incorrect
setting of the system controls that falls outside of the manufacturer’s
guarantee otherwise a service charge could result. Grant Engineering
(UK) Limited will not be liable for any charges arising from this
process.
if a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited Service
Department on +44 (0)1380 736920 who will arrange for a competent
service engineer to rectify the fault.
19 Guarantee
Remember - before you contact Grant Engineering (UK)
Limited:
•
Ensure the boiler has been installed, commissioned and serviced
by a competent person in accordance with the installation and
servicing instructions.
•
Ensure there is an adequate quantity of the approved type of
pellets in the hopper (and bulk store if fitted) to supply the burner.
•
Ensure the problem is not being caused by the heating system
or its controls. Consult the installation and servicing instructions
supplied with the boiler for guidance.
•
Ensure the problem is not being caused by poor quality or
incorrect pellets.
Free of charge repairs
During the
two year
guarantee period no charge for parts or
labour will be made provided that the boiler has been installed and
commissioned correctly in accordance with the manufacturer’s
installation and servicing instructions, it was registered with Grant
Engineering (UK) Limited within thirty days of installation
4
and details
of regular servicing is available
3
.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
•
Proof of purchase
•
Commissioning Report Form
•
Service documents
Chargeable repairs
A charge may be made (if necessary following testing of parts) if the
cause of the breakdown is due to any fault(s) caused by the plumbing
or heating system, e.g. contamination of parts due to system
contamination, sludge, scale, debris or trapped air. See ‘Extent of
manufacturer’s guarantee’ below.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not cover the following:
•
If the boiler has been installed over
two years
.
•
If the boiler has not been installed, commissioned, or serviced
by a competent person in accordance with the installation and
servicing instructions.
•
The serial number has been removed or made illegible.
•
Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the boiler contrary to
the manufacturer’s installation and servicing instructions.
•
Damage due to external causes such as bad weather conditions
(flood, storms, lightning, frost, snow, ice), fire, explosion,
accident or theft.
•
Fault(s) due to incorrectly sized expansion vessel(s), incorrect
vessel charge pressure or inadequate expansion on the system.
•
Fault(s) caused by external electrics and external components
not supplied by Grant Engineering (UK) Limited.
•
Problems caused by lack of pellets, the use of unapproved
pellets or faults with the pellet storage and supply system (if not
supplied by Grant Engineering (UK) Limited).
•
Removing any pellet store or hopper contamination or blockages
in the pellet augers, pellet hopper or bulk pellet store.
•
Removal of dust from the pellet augers, pellet hopper or bulk
pellet store.
•
Problems due to the flue system being incorrectly fitted or not
installed to meet installation requirements.
