Section 19: Guarantee
Page 71
•
Boiler servicing, de-scaling or flushing.
•
Cleaning out condensate traps/discharge pipework or thawing
frozen condensate pipework.
•
Checking or replenishing system pressure.
•
Electrical cables and plugs, heating system controls not supplied
by Grant Engineering (UK) Limited.
•
Heating system components, such as radiators, pipes, fittings,
pumps and valves not supplied by Grant Engineering (UK)
Limited.
•
Instances where the wood pellet boiler has been un-installed and
re-installed in another location.
•
Use of spare parts not authorised by Grant Engineering (UK)
Limited.
•
Consumable items including, but not limited to, gaskets, seals,
etc.
iMPORtant
Do not wait until your wood pellet supply runs out before you re-order.
Dust in the bottom of the pellet store or hopper may prevent the
supply of pellets to the burner. It is important that this is checked for
and, if dust is present, removed on the regular service to prevent
nuisance stoppage of the boiler.
terms of manufacturer’s guarantee:
•
The Company shall mean Grant Engineering (UK) Limited.
•
The boiler must be installed by a competent installer and in full
accordance with the relevant Codes of Practice, Regulations and
Legislation in force at the time of installation.
•
The boiler is guaranteed for
two years
from the date of
installation
4
, providing that regular servicing has been
completed
3
and the boiler registered with the Company within
thirty days of installation. Any work undertaken must be
authorised by the Company and carried out by a competent
service engineer.
•
The boiler must be installed by an engineer that has attended
and passed a Grant Engineering (UK) Limited accredited training
course.
•
The shell (heat exchanger) of the wood pellet boiler is covered by
a
five year parts only
guarantee from the date of installation
4
.
This is subject to the following:
•
The boiler is operated correctly, in accordance with the
installation and servicing instructions.
•
Proof is provided that the system has been flushed or
chemically cleaned where appropriate (refer to BS 7593)
and that the required quantity of a suitable corrosion
inhibitor added.
•
Proof of regular servicing (including the checking of any
expansion vessels and pressure relief valves) must be
provided if and when requested by the Company.
iMPORtant
Grant Engineering (UK) Limited strongly recommends that
a Grant Mag-One in-line magnetic filter/s (or equivalent
5
)
is fitted in the heating system pipework. this should be
installed and regularly serviced in accordance with the
filter manufacturer’s instructions.
•
This guarantee does not cover breakdowns caused by incorrect
installation, neglect, misuse, accident or failure to operate the
boiler in accordance with the manufacturer’s installation and
servicing instructions.
•
The boiler is registered with the Company within thirty days
of installation
4
. Failure to do so does not affect your statutory
rights
1
.
•
The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners taking
up residence. Grant Engineering (UK) Limited must be informed
of the new owner’s details.
•
The Company will endeavour to provide prompt service in
the unlikely event of a problem occurring, but cannot be held
responsible for any consequences of delay however caused.
•
This guarantee applies to Grant Engineering (UK) Limited
boilers purchased and installed on the UK mainland, Isle of
Wight, Channel Islands and Scottish Isles only
2
. Provision of in-
guarantee cover elsewhere in the UK is subject to agreement
with the Company.
•
All claims under this guarantee must be made to the Company
prior to any work being undertaken. Invoices for call out/repair
work by any third party will not be accepted unless previously
authorised by the Company.
•
Proof of purchase and date of installation, commissioning and
service documents must be provided on request.
•
If a replacement boiler is supplied under the guarantee (due to
a manufacturing fault) the product guarantee continues from the
installation date of the original boiler, and
not
from the installation
date of the replacement
4
.
•
Breakdown/failure due to lime scale will not be covered by this
guarantee.
•
The replacement of a boiler under this guarantee does not
include any consequential costs.
•
The boiler must not be sited in a location where it may be
subjected to frost.
•
The ceramic ignition element is covered by a two year guarantee.
Hard water advice
If you live in a hard water area, protection against scaling of the wash
system manifold in your boiler must be provided.
You should fit an appropriate scale inhibitor or water softener as
any breakdown caused by water scaling is not covered by either the
manufacturer’s guarantee. Ask your installer for advice.
Foot notes:
1. Your statutory rights entitle you to a one year guarantee period
only.
2. The UK mainland consists of England, Scotland and Wales only.
Please note that for the purposes of this definition, Northern
Ireland, Isle of Man and Scilly Isles are not considered part of the
UK mainland.
3. Your wood pellet boiler must be regularly serviced as per the
installation and servicing instructions, (even when the guarantee
has expired) to prolong the lifespan and ensure it is operating
safely and efficiently.
4. The guarantee period will commence from the date of
installation, unless the installation date is more than six months
from the date of purchase, in which case the guarantee period
will commence six months from the date of purchase.
5. As measured by gauss. The Mag-One magnetic filter has a
gauss measurement of 12000.
Version 1.0 - December 2014
