Godex RT800i Series, User Manual

Page: 39 / 101

3.5 Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD
screen and hear some beep signals. Please refer to below table for the error alerts.
Operation Panel
Status
Type Beeps Description Solution
Door Open Only 2 x 4 beeps
The printing
mechanism is not
correctly closed.
Open the print
mechanism and close
it again.
TPH Over Heat None
High temperature
at the print head.
Once the print head
has cooled down, the
printer switches to
standby mode.
Media Error 2 x 3 beeps
No ribbon is
installed and the
printer displays an
error.
Make sure that the
printer is set to direct
thermal printing
mode.
The ribbon is
finished or the label
supply hub is not
moving.
Replace the ribbon
roll.
Media Error 2 x 2 beeps
No paper is
detected.
Make sure that the
label sensor is
positioned correctly. If
the sensor still does
not detect the paper,
run the auto-
detection function
again.
Paper is finished. Replace the label roll.
Printer feed
problem.
Possible reasons: the
print medium has
become trapped
around the rubber roll;
the sensor cannot
detect a gap or black
mark between the
labels; there is no
paper. Please reset
the sensor.
TPH Over Heat
Check Ribbon
Check Media
Door Open Only