Godex RT800i Series, User Manual

Page: 71 / 101

6.2 Troubleshooting
Problem Solution
The printer is switched on but the LED does not light
up.
◆
Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is interrupted.
◆ Check the software settings (driver settings) or command codes.
◆
Look for the error alert in the table in Section 3.3 Error Alerts.
◆
Check whether the print mechanism is closed correctly.
Please see the Section 3.3
The label stock passes through the printer but no
image is printed.
◆ Please make sure that the label stock is loaded the right side up and that it
is the suitable material.
◆ Choose the correct printer driver.
◆
Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
◆
Clear the paper jam. Remove any label material left on the thermal print
head and clean the print head using a soft lint-free cloth dipped in
alcohol.
Please see the Section 6.1
There is no printed image on some parts of the label.
◆
Check whether there is any label material or ribbon stuck to the thermal
print head.
◆ Check for errors in the application software.
◆ Check whether the starting position has been set correctly.
◆ Check the ribbon for wrinkles.
◆ Check the power supply is correct
There is no printed image on part of the label or the
image is blurred.
◆
Check the thermal print head for dust or other dirt.
◆
Use the internal “~T” command to check whether the thermal print head
will carry out a complete print job.
◆
Check the quality of the print medium.
The printed image is positioned incorrectly.
◆ Check whether there is paper or dust covering the sensor.
◆ Check whether the label stock is suitable. Contact your supplier.
◆ Check the paper guide settings.
Skipping labels during printing.
◆
Check the label height setting.
◆
Check whether there is dust covering the sensor.
◆
Run the auto-detection function.
Please see the Section 3.2
The printed image is blurred.
◆ Check the darkness setting.
◆ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a straight line.
◆ Check whether the label stock is positioned straight.
The cutter does not cut off the labels completely.
◆
Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed through
or cut off incorrectly.
◆
Check whether the cutter has been correctly installed.
◆
Check whether the paper guides are functioning correctly.
The label dispenser is not functioning normally.
◆ Check whether there is dust on the label dispenser.
◆ Check whether the label stock is positioned correctly.
Note
* If this does not resolve the problem, contact your dealer.