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Godex EZ-2200 User Manual Download Page 26

 
 

25 

4-7. Error Messages 

LCD Display wasn’t installed in position or other problems occur, printer will beep 2 times as warning, and error 
messages will be displayed. 
 

LED Message Light 

LCD 

Message Display  Power  Ready  Error 

Beep 

Description 

Solution 

Print Head is 

opened 

Green 

 

Red 

4 beeps 

twice 

Thermal Print Head 
not firmly in place. 

Re-open Thermal Print Head and 
make sure it closes tightly. 

Entering the   

Cooling Process 

Green 

 

Red 

 

Thermal Print Head 
temperature high. 

Printer goes back to standby mode 
after cooling. 

Ribbon not 
installed, and 
printer shows error 
message. 

Make  sure  the  printer  is  in  the  Direct 
Thermal mode. 

Out of ribbon or 

check ribbon 

sensor 

Green 

 

Red 

3 beeps 

twice 

Ribbons used up or 
ribbon supply shaft 
not moving. 

Replace with new ribbon roll. 

Unable to detect 
paper. 

Make sure the movable sensor mark 
is at the correct position, if the sensor 
is still unable to detect paper, then go 
throught Auto Sensing again. 

Out of media or 

check media gap 

sensor 

Green 

 

Red 

2 beeps 

twice 

Label used up or 
label sensor can’t 
detect paper. 

Replace with new label roll.    When 
label sensor can’t detect paper, 
please perform Auto Sensing. 

Check paper 

setting 

Green 

 

Red 

2 beeps 

twice 

Abnormal paper 
feed. 

Possible causes: card tags, paper 
falling into the gap behind the platen 
roller, can’t find label gap/black mark, 
black mark paper out.    Please adjust 
according to actual usage. 

Command is not 

recognized 

Green 

 

Red 

2 beeps 

twice 

Wrong command 

Check printer commands, possible 
value missing or errors. 

Memory is full 

Green 

 

Red 

2 beeps 

twice 

Memory is full 

Delete unnecessary data in the 
memory or have memory expansion 
(options) 

Filename can not 

be found 

Green 

 

Red 

2 beeps 

twice 

Can’t find the file 

Use “~X4” command to print out all 
the files, then check whether the file 
exist and the names are correct. 

Filename is 

repeated 

Green 

 

Red 

2 beeps 

twice 

File name is 
repeated 

Change the file name and download 
again. 

 

Summary of Contents for EZ-2200

Page 1: ...P N 920 011211 03 Edition 4 AUG 20 EZ 2200 EZ 2300 User Manual ...

Page 2: ... likely to cause harmful interference in which case the user will be required to correct the interference at his own expense EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN50081 1 EN55022 CLASS A and EN61000 4 2 3 4 5 6 8 11 IEC Teil 2 3 4 The equipment also teste...

Page 3: ... 3 17 3 1 Stripper and Internal Rewinder Parts 17 3 2 Stripper and Rewinder Installation 17 3 3 Cutter Parts 19 3 4 Cutter Installation 19 CHAPTER 4 CONTROL PANEL 21 4 1 LCD LED Messages 21 4 2 General Operation 21 4 3 Self Test 22 4 4 Dump Mode 22 4 5 Auto Sensing 23 4 6 Setting Mode 24 4 7 Error Messages 25 CHAPTER 5 MAINTENANCE AND ADJUSTMENT 26 5 1 Thermal Print Head Cleaning 26 5 2 Thermal Pr...

Page 4: ...3 5 8 Troubleshooting 33 ...

Page 5: ...hinese version dependent u Internal memory card for label graphics and fonts download u Real Time Clock for time recording and tracking u Internal 8 label roll capacity and 450M ribbon length 1 core size u Maximum 50 print length u Optional stripper and internal rewinder for efficient operation u Optional cutter for ticketing or receipt printing applications 1 2 Printer Options EZ 2200 203 DPI EZ ...

Page 6: ... All fonts in 4 directions rotation 0 90 180 270 degrees 6 8 10 12 14 18 24 30 points Fonts Download Windows Bit map fonts and Asian fonts downloadable All fonts in 4 directions rotation 0 90 180 270 degrees Asian fonts in 8 directions rotation Image Handling BMP PCX Support ICO WMF JPG EMF file through software Barcode Code 39 Code 93 Code 128 subset A B C UCC 128 UPC A E add on 2 5 I 2 of 5 EAN ...

Page 7: ... C ERROR Signal Groude N C host host printer printer printer printer host printer ground Note DCE Data Communication Eqauipment PC DTE Data Terminal Equipment Printer Serial Interface Serial Default Setting 9600 baud rate no parity 8 data bits 1 stop bit XON XOFF protocol and RTS CTS Connector Type DB9 female pin assignment is as follows PIN NO 1 2 3 4 5 6 7 8 9 FUNCTION 5 V TXD RXD N C GND N C CT...

Page 8: ...pe B PIN NO 1 2 3 4 FUNCTION USBVCC D D GND PS2 Interface PIN NO 1 2 3 4 5 6 FUNCTION DATA N C GND VCC CLOCK N C PS2 interface from PC to printer PC EZ 2000 DATA 1 1 DATA N C 2 2 N C GND 3 3 GND VCC 4 4 VCC CLOCK 5 5 CLOCK N C 6 6 N C ...

Page 9: ...ing Box 23 Label Feed Guide 4 Control Key 14 Stripper Sensor 24 Fan Fold Label Insert 5 Ribbon Rod 15 Tear Off Bar 25 Power Socket 6 Bottom Front Cover 16 Printer Mechanism 26 Power Switch 7 Print Head Lever 17 Rewinder Option Cover Plate 27 Parallel Port 8 Ribbon Rewind Shaft 18 Rewinder Connector 28 USB Port 9 Ribbon Supply Shaft 19 Cutter Connector 29 Serial Port 10 Label Roll Bar 20 Cable Conf...

Page 10: ...9 31 Moveable Sensor Lever 32 Sensor Position Mark 33 Moveable Sensor ...

Page 11: ...t mode then go into the Setting Mode after power on the printer 2 1 Ribbon Installation 1 Place the printer onto a smooth surface and open the top cover 2 Pull the Print Head Lever out and flip it upward to the right 3 Take the used ribbon out of the ribbon supply shaft 4 Place the new ribbon roll onto the ribbon supply shaft 5 Place the empty ribbon roll onto the ribbon rewind shaft 6 Feed the ri...

Page 12: ...on roll Note make sure the ribbon rewind direction is correct 8 Flip the Print Head Lever back to its original position 9 Close the top cover to complete the ribbon installation 2 2 Ribbon Inside Outside Installation 1 Ribbon outside ink outside the roll 2 Ribbon inside ink inside the roll ...

Page 13: ...align the label to printer s inner wall 3 Align the label roll with the Label Width Guide Avoid pushing the guide too far in to damage the label edge 4 Pull the Print Head Lever out and flip it upward to the right 5 Flip the Label Feed Guide upward 6 Feed the label through the two Label Feed Rods under the moveable sensor to the Tear off Bar ...

Page 14: ...the Label Feed Guide with the label 8 Flip the Label Feed Guide back down to its original position and clip the guide in position 9 Flip the Print Head Lever back to its original position 10 Close the top cover to complete the label installation ...

Page 15: ...ty Once the USB cable is connected from PC to the printer PC will automatically detect the new device and begin the installation process 2 Select Search for al suitable driver for my device recommended and click Next 3 Select the location of the driver ...

Page 16: ...ort will be listed under Ports COM LPT The example from the right hand side indicates that the USB Serial Port is COM3 7 After the USB driver is installed the USB device can be used through software such as QLabel III or Godex drivers to print labels 2 5 USB Uninstallation To remove the USB driver open USB Driver folder and execute the Ftdiunin program the message box on the right hand side will a...

Page 17: ...e power socket and then connect the other end of the cable to the printer power socket 3 Connect the cable to the parallel port on the printer and on the PC 4 Power on the PC LCD display would show the printer model and F W version Remark If you wish to connect with an USB interface please install the USB driver first ...

Page 18: ...rews 3 2 Stripper and Rewinder Installation 1 Face the printer front and unscrew the Bottom Cover Screw 2 Remove the Bottom Front Cover 3 Open the Top Cover of the printer and turn the printer sideways 4 Remove the Rewinder Option Cover Plate 5 Install the Rewinder unit 6 Take off the U Shape Clip from the Liner Rewind Shaft and then screw the Rewinder unit onto the printer ...

Page 19: ... the liner Note make sure the liner rewind direction 11 Screw the Bottom Front Cover back onto the printer 12 Press lower part of the Stripper Sensor to flip it open 13 Flip the Stripper Sensor to the sensor detect position then close the Top Cover 14 When the liner rewinds to about 110mm in diameter the liner roll will touch the Max Liner Rewind Sensor and the printer will stop printing until lin...

Page 20: ... 40 Screws 3 4 Cutter Installation 1 Face the printer front and unscrew the Bottom Cover Screw 2 Remove the Bottom Front Cover 3 Open the Top Cover and remove the Tear Off Bar 4 Remove the two screws in the front 5 Hold the cutter and secure the cutter kit onto the printer ...

Page 21: ...les 8 Screw the Cutter Cover onto the cutter kit 9 Install the media into the printer refer to 2 1 for Ribbon Installation and 2 3 for Label Installation Close the Top Cover to complete the cutter installation Note1 make sure printer is set to have the cutter function on Note2 The label paper used for cutting is suggested to be at least 30mm in height ...

Page 22: ... go into the Pause Mode and LCD Display will indicate EZ xxxx Vx xxx Pause At this time printer won t be able to receive any command but when pressing the Pause key once again the printer will get out of the Pause mode and go back to standby Pressing the Pause key while printing printer will pause the print job when the Pause key is pressed one more time the printer will continue with the rest of ...

Page 23: ...eps After about 1 second printer would automatically print out the following and the LCD Display would show Self Test This means the printer is operating normally Self Test includes the internal printer data setting 4 4 Dump Mode When label setting and the print result don t match it s recommended to go into the Dump Mode to check whether there s a mistake in data transmission between the printer ...

Page 24: ...r Mark is located at the right sensing position 2 Power off the printer press and hold the Pause key 3 Power on the printer while still holding the Pause key after printer beeps 3 times and the LCD Display shows Auto Sensing mode release the Pause key Printer will automatically detect the label size length and record 4 LCD Display shows the results of measurement Printer goes back to standby mode ...

Page 25: ...onto the media Direct Thermal when printing no ribbon is necessary it only requires direct thermal media Option Set Stripprt mode turn on the stripper function Cutter mode turn on the cutter function Option OFF select this option to turn off the stripper and cutter functions This is the default setting Paper Set Black Mark for label or plain paper with black mark in the back Gap Paper for labels w...

Page 26: ...the sensor is still unable to detect paper then go throught Auto Sensing again Out of media or check media gap sensor Green Red 2 beeps twice Label used up or label sensor can t detect paper Replace with new label roll When label sensor can t detect paper please perform Auto Sensing Check paper setting Green Red 2 beeps twice Abnormal paper feed Possible causes card tags paper falling into the gap...

Page 27: ...ol to wipe away the stain Note 1 Weekly cleaning on the print head is recommended 2 When cleaning the print head with soft cloth make sure it does not have any metal or hard particles attached on it 5 2 Thermal Print Head Balance Adjustment When printing with different label materials or using different ribbon types unbalanced print quality may occur due to the media material differences thus it s...

Page 28: ...PH 3 One side of the printout not being printed clearly or ribbon wrinkle occurs adjust the TPH Spring Box position or pressure to cure the problem 4 To adjust the TPH Spring Box pressure use a flat tip screwdriver to turn the screw clockwise to increase the pressure counterclockwise to decrease the pressure ...

Page 29: ...t Open the top cover 2 Pull and flip the TPH Lever counterclockwise to open the TPH 3 Use the flat tip screwdriver to loosen the TPH screws A on each side of the print head counterclockwise for one circle as indicated by the arrows ...

Page 30: ...be identical to make sure that the print line and the roller platen are parallel to each other 3 Turning the screws B one circle the TPH will move 0 5mm it is recommended to adjust by a quarter of a circle each time to fully control the printing quality and status 4 If in the midst of adjusting the TPH position please slowly turn the screws B counterclockwise all the way to the end using a flat ti...

Page 31: ...30 5 After the TPH print line adjustment is completed use the flat tip screwdriver to tighten up the TPH screws A clockwise as indicated by the arrows ...

Page 32: ...p cover 2 Flip down the Label Width Guide to make it parallel to the Label Roll Bar 3 Place the label roll onto the Label Roll Bar then flip back the Label Width Guide 4 After the label roll is installed push the Label Width Guide inward to secure the label roll ...

Page 33: ...ling the labels This time please adjust the ribbon expansion by turning the ribbon shaft counterclockwise to decrease the expansion 5 7 Cutter 1 There are two holes as marked A on the sides of the cutter 2 When paper jams and cutter malfunctions power off the printer Use 3mm hexagon screwdriver to turn the cutter blade clockwise 3 After the paper jam is cleared power on the printer and the cutter ...

Page 34: ...ply shaft is creating friction with the platen roller If the platen roller needs to be replaced please contact your reseller for more information u Check if power supply is correct When printing part of the label wasn t printed completely u Check if Thermal Print Head is stained or dusted u Use internal command T to check Thermal Print Head can print completely u Check the media quality Printout n...

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