Warranty Information
All Godex products are sold with warranties. Below is the general information:
PRINTER PRODUCTS:
Printers. All printers (excluding printheads) are warranted against defect in material or
workmanship for twelve (12) months from the invoice date.
Proof of shipment date (or Proforma Invoice date) is required to validate the warranty period.
The warranty becomes void if the equipment is modified, improperly installed, handled or
used, damaged by accident or neglect, or if any parts are improperly installed or replaced by
the user.
NOTE: Products returned must be packaged in the original or comparable packing and
shipping container. In the event equipment is not so packaged or if shipping damage is
evident, it will not be accepted for service under warranty. Godex is not responsible for
handling and surface transportation costs for return to customers.
Printheads. Since printhead wear is part of normal operation, the original printhead is
covered by a limited warranty of 3 months. Warranty period begins on the invoice date. To
qualify for this warranty, the printhead must be returned to the factory or to an authorized
service center. Customers are not required to purchase Godex supplies (media or ribbons)
for warranty qualification. However, if it is determined that the use of other manufacturer
supplies has caused any defect in the printhead for which a warranty claim is made, the user
is responsible for Godex’s labor and material charges required to repair the defect. The
warranty becomes void if the printhead is physically worn or damaged; also if determined
man-made scratches under 20x microscope.
Software. Software is warranted to be free of defects in material and workmanship for 30
days from the date of invoice. In the event of notification within the warranty period of
defects, Godex will replace the defective CD or documentation.
Parts. All parts, maintenance kits, option kits, and accessories are warranted to be free of
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