Godex EZ-1100 User Manual Download

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HAPTER

ARCODE

RINTER

......................................................................... 8

1-1. Introduction......................................................................................................................... 8

1-2. Printer Options.................................................................................................................... 8

1-3. Printer Accessories............................................................................................................. 8

1-4. General Specifications........................................................................................................ 9

1-5. Communication Interface.................................................................................................. 10

1-6. Printer Parts...................................................................................................................... 11

HAPTER

RINTER

NSTALLATION

................................................................. 13

2-1. Ribbon Installation ............................................................................................................ 13

2-2. Label Installation............................................................................................................... 14

2-3. Label Roll Core Installation Instruction ............................................................................. 15

2-4. Card/Hang tags Installation .............................................................................................. 16

2-5. USB Installation ................................................................................................................ 16

2-6. USB Uninstallation............................................................................................................ 18

2-7. PC Connection ................................................................................................................. 18

HAPTER

RINTER

PTIONS

NSTALLATION

................................................... 20

3-1. Stripper Parts.................................................................................................................... 20

3-2. Stripper Installation........................................................................................................... 20

3-3. Stripper Installation Diagram ............................................................................................ 22

3-4. Cutter Parts ...................................................................................................................... 23

3-5. Cutter Installation.............................................................................................................. 23

3-6. Extended Memory Parts ................................................................................................... 25

3-7. Extended Memory Installation .......................................................................................... 25

HAPTER

LED

ESSAGE

ESCRIPTION

........................................................ 27

4-1. LED Status ....................................................................................................................... 27

4-2. General Operation ............................................................................................................ 27

4-3. Self-Test ........................................................................................................................... 27

4-4. Dump Mode ...................................................................................................................... 28

4-5. Auto Sensing .................................................................................................................... 28

4-6. Direct Thermal / Thermal Transfer Mode Switch.............................................................. 28

4-7. Error Messages ................................................................................................................ 29

HAPTER

AINTENANCE AND

DJUSTMENT

.................................................. 30

5-1. Thermal Print Head Cleaning ........................................................................................... 30

5-2. Thermal Print Head Balance Adjustment ......................................................................... 30

5-3. Ribbon Expansion Adjustment ......................................................................................... 31

5-4. Cutter Paper Jam Elimination........................................................................................... 31

5-5. Troubleshooting................................................................................................................ 32

Summary of Contents for EZ-1100

Page 1: ...P N 920 011311 01 Edition 2 AUG 13 EZ 1200 EZ 1300 User Manual 1 ...

Page 2: ...ikely to cause harmful interference in which case the user will be required to correct the interference at his her own expense EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN50081 1 EN55022 CLASS A and EN61000 4 2 3 4 5 6 8 11 IEC Teil 2 3 4 The equipment also tes...

Page 3: ...s Since printhead wear is part of normal operation the original printhead is covered by a limited warranty of 3 months Warranty period begins on the invoice date To qualify for this warranty the printhead must be returned to the factory or to an authorized service center Customers are not required to purchase Godex supplies media or ribbons for warranty qualification However if it is determined th...

Page 4: ...riod of six 6 months for media and twelve 12 months for ribbon from the date of shipment by Godex This is provided the user has complied with storage guidelines handling and usage of the supplies in Godex printers Godex is obligated under these warranties to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warran...

Page 5: ...nty The maximum liability for warranty claims is limited to the invoice price of the product claimed defective Godex does not assume responsibility for delays or replacement or repair of products Godex shall not under any circumstances be liable to any party for loss of profits lost data diminution of good will or any other special or consequential damages with respect to any claim made under agre...

Page 6: ...6 ...

Page 7: ...IONS INSTALLATION 20 3 1 Stripper Parts 20 3 2 Stripper Installation 20 3 3 Stripper Installation Diagram 22 3 4 Cutter Parts 23 3 5 Cutter Installation 23 3 6 Extended Memory Parts 25 3 7 Extended Memory Installation 25 CHAPTER 4 LED MESSAGE DESCRIPTION 27 4 1 LED Status 27 4 2 General Operation 27 4 3 Self Test 27 4 4 Dump Mode 28 4 5 Auto Sensing 28 4 6 Direct Thermal Thermal Transfer Mode Swit...

Page 8: ...d 300M Max O D 64mm ribbon length 1 core size Standard 2MB RAM for Maximum 68 print length Optional stripper module for label Optional cutter for ticketing or receipt printing applications Free Bundle of label editing software Qlabel III 1 2 Printer Models EZ 1200 203 DPI EZ 1300 300 DPI 1 3 Printer Accessories After unpacking please check the accessories that come with the package and store them ...

Page 9: ...nd XP Resident Fonts 9 resident alphanumeric fonts included OCR A B those are expandable 8 times horizontally and vertically All fonts in 8 directions rotation 6 8 10 12 14 18 24 30 points Fonts Download Windows Bit map fonts and Asian fonts downloadable All fonts in 8 directions rotation Image Handling PCX BMP With Qlabel Software Supporting ICO WMF JPG EMF Barcode Code 39 Code 93 Code 128 subset...

Page 10: ...owledge Busy Paper empty Select N C Chassis Ground 5V max 500mA Signal Ground N C Error Signal Groude N C host host printer printer printer printer host printer ground Serial Interface Serial Default Setting 9600 baud rate no parity 8 data bits 1 stop bit XON XOFF protocol and RTS CTS Connector Type DB9 female pin assignment is as follows PIN NO 1 2 3 4 5 6 7 8 9 FUNCTION 5 V TXD RXD N C GND N C C...

Page 11: ...11 USB Interface Connector Type Type B PIN NO 1 2 3 4 FUNCTION USBVCC D D GND 1 6 Printer Parts Please use the following diagrams to identify each printer part ...

Page 12: ...ind Wheel 14 Print Line Adj Gear 24 Serial Port 5 Print Mechanism 15 Ribbon Supply Shaft 25 Ethernet Socket Option 6 Ribbon Rewind Shaft Empty Ribbon Take Up Core 16 Label Guide 7 Locking Tenon left right 17 Label Sensor 8 Front Cover Piece 18 Platen Roller 9 Memory Card Cover 19 Fan Fold Label Insert 10 Print Head Pressure Adj Screw left right 20 Power Switch ...

Page 13: ... Ribbon Installation 1 Place the printer onto a smooth surface and open the top cover 2 Loosen and then lift the upper print mechanism by pressing the locking tensons 3 Take out the ribbon supply shaft and rewind shaft 4 Place the new ribbon roll onto the ribbon supply shaft 5 Feed the ribbon from the Ribbon Supply Shaft under the Print Head 6 Wrap the ribbon around the Ribbon Shaft and stick the ...

Page 14: ...e Label Roll Core 3 Loosen and lift the upper print mechanism by pressing the locking tensons 4 Feed the label through the two Label Guides to the Tear off Bar 5 Align the label guides to the lablel edge 6 Close the upper print mechanism from the top to finish label installation ...

Page 15: ...15 2 3 Label Roll Core Installation Instruction A 1 roll core installation instruction B 1 5 roll core installation instruction C 3 roll core installation instruction ...

Page 16: ...abel Guide to secure the tags Tag hole position Sensor Detection Position Photo 1 2 5 USB Installation 1 USB is a Plug Play facility Once the USB cable is connected from PC to the printer PC will automatically detect the new device and begin the installation process 2 Select Search for al suitable driver for my device recommended and click Next ...

Page 17: ...t the location of the driver 4 When the USB device driver is assigned and saved click Next 5 The USB device is built on the serial port therefore make sure the interface setting is specified to the assigned port ...

Page 18: ...iver folder and execute the Ftdiunin program the message box on the right hand side will appear Click Continue to remove the USB driver 2 7 PC Connection 1 Please make sure the printer is powered off 7 Take the power cable plug the cable switch to the power socket and then connect the other end of the cable to the printer power socket 8 Connect the cable to the parallel port on the printer and on ...

Page 19: ...19 ...

Page 20: ...des 2 Push the front cover piece buttons inward to open 3 Lift take off the front cover piece according to the direction shown in the photo 4 Plug in the connector refer to the right photo Notice There are 2 sockets on the converting boards one is for stripper installation another is for cutter installation before plug the connector into socket please check the pin first 5 The label paper used for...

Page 21: ...fit the left side 7 Hold the stripper module and tighten the screws 28 8 Peel off the first label and feed the liner through the roller and the peel off bracket 9 Flip close the stripper module 10 Close the print machanism then press the FEED key ...

Page 22: ...22 3 3 Stripper Installation Diagram Stripper Installation Diagram LABEL LINER LABEL LINER ...

Page 23: ...ont cover piece buttons inward to open 3 Lift take off the front cover piece according to the direction shown in the photo 4 Open the mechanism by pressing the Locking Tenon plug in the cable connector of the cutter module 29 onto the switch board socket Notice There are 2 sockets on the converting boards one is for stripper installation another is for cutter installation before plug the connector...

Page 24: ...ule 29 first then secure the left side 6 Flip the cutter module 29 down to open the cutter Notice please refer to photo A A 7 Hold the cutter module and lock it with the two side screws 30 8 After the screws are locked flip close the cutter module ...

Page 25: ...nstallation 3 6 Extended Memory Parts 31 Extended Memory Card 32 PCB Piller x 2pcs NOTE Please power off the printer before installing the extended memory 3 7 Extended Memory Installation 1 Open the top cover by pressing the Cover Open Buttons on both sides ...

Page 26: ...nboard 4 Check the pins where the memory is to be connected to then plug the memory card onto the mainboard Notice Please make sure the aperture on the connector and the pins match otherwise when too much force is applied onto the memory card there s a possibility that the pins may get damaged 5 Close the plastic memory cover ...

Page 27: ... specified stop position When printing with continuous media when pressing the Feed key the printer will feed media out to a certain length When printing labels pressing the Feed key the printer will feed one label at a time if the label is not sent out in a correct position then please proceed with the Auto Sensing see page 21 4 3 Self Test The Self Test function in a printer will help the user t...

Page 28: ...reen and the LED STATUS light turns orange the printer goes into the Dump Mode Then release the FEED button The printer will automatically print out DUMP MODE BEGIN This indicates that the printer is currently in Dump Mode 3 Printer will automatically print DUMP MODE BEGIN This means the printer is already in Dump Mode 4 Send commands to the printer and check to see if the print result matches the...

Page 29: ...he standby mode Ribbon not installed and printer shows error message Make sure the printer is in the Direct Thermal mode Out of ribbon or check ribbon sensor Red 3 beeps twice Ribbon used up or ribbon supply shaft not moving Replace with new ribbon roll Unable to detect paper Make sure the movable sensor mark is at the correct position if the sensor is still unable to detect paper and then go thro...

Page 30: ...nons 4 If on the print head see yellow arrow there s label pieces or other stain please use a soft cloth with industrial use alcohol to wipe away the stain Note 1 Weekly cleaning on the print head is recommended 2 Please clean the print head with the cleaning card that comes with the printer 5 2 Thermal Print Head Balance Adjustment When printing with different label materials or using different r...

Page 31: ...ockwise as arrow 2 shows print head would move in a direction where arrow B is 5 4 Adjust the cutter 1 A cutter adjusting hole is present on both sides where A is pointing to 2 The cutter will not function properly if there is a paper jam Turn the power off and use a M3 hexagen wrench inserted into hole A and open the cutter from right to left 3 Power on the printer after clearing the paper jam th...

Page 32: ...ply shaft is creating friction with the platen roller If the platen roller needs to be replaced please contact your reseller for more information Check if power supply is correct When printing part of the label wasn t printed completely Check if Thermal Print Head is stained or dusted Use internal command T to check Thermal Print Head can print completely Check the media quality Printout not in de...

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