GodEngine ST-1002 User Manual Download Page 58 | Manualshive

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5. FAQs

Any encounters of problems regarding using this product, please refer to the
following troubleshooting information, which contains a list of many frequently asked
questions (FAQ).

Q1:

User needs to manually allow ST-1002 to access Skype if user’s Skype

version is 3.6.0.248 or above. Otherwise ST-1002 can't be allowed to

access Skype and work with Skype properly.

A:

User can follow below procedures to manually allow ST-1002 to access Skype.

(a)

After ST-1002 and Skype version 3.6.0.248 or above are installed and launched,

user might get above pop up window to ask user to accept or deny ST-1002 to

access Skype. The pop up window just shows up for around 3 seconds. If user

clicks the pop up window, there will be one new event and possible one plugin

authorization for ST-1002.exe shown in Skype main window as below. User can

click the new event if user doesn't see plugin authorization for ST-1002.exe. Then

plugin authorization for ST-1002.exe will appear.

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Summary of Contents for ST-1002

Page 1: ...ference Setting Page 35 4 3 5 Phone Setting Page 36 4 3 6 Call Forward Setting Page 38 4 3 7 Cheese Button Setting Page Usage 41 4 4 Make a Skype PSTN Call 43 4 5 Make a SkypeOut Call 44 4 6 Answer a Call 47 4 7 End a Call 47 4 8 Use Skype Voicemail 47 4 9 Skype Caller ID 48 4 10 Make a Multi Call 49 4 10 1 Make a Skype Multi Call 49 4 10 2 Make a PSTN Skype Multi Call 50 4 10 3 Switch calls in a ...

Page 2: ...oesn t need to look for phone book and then make the call ST 1002 offers simple and convenient user interface for operation You can easily operate it on a regular analog telephone By connecting ST 1002 with a cordless or DECT phone you can make receive a Skype call through the handset keypad without having to stay close to your computer With PSTN and Skype through one cordless or DECT phone you ca...

Page 3: ...Line port for PSTN line LED Indicator Blue Skype Green PSTN Stand by Slow on off Ringing Fast on off Call Active Always on Error Always off Audio 16 bit PCM Power USB power and no external power needed Operation Temperature 0 to 55 degrees Celsius Regulatory Compliance FCC Class B CE Warranty 1 year Note Specifications are subject to change without notice 1 3 Main Features Flexibility Make both Sk...

Page 4: ...e line Similar dialing behavior as a traditional PSTN call Support FSK caller ID for Skype calls with speed dial number for easy call back Easy of use and user friendly interface ST 1002 AP program automatically live updates from internet Cheese Button If Skype audio quality is not good or Skype contact doesn t answer the call Just press two keys through phone keypad to switch to a presetting Skyp...

Page 5: ...sure his her system to meet the following minimum requirements One Computer running at 800 MHz or better 128 MB RAM with a USB port and a CD ROM drive Microsoft Windows 7 Vista Windows XP or 2000 SP4 or later 50MB free hard disk space Skype version 2 5 or above free download from http www skype com Internet connection WiFi ADSL 56kbps Modem etc 1 5 ST 1002 LED ...

Page 6: ...d the most updated Skype version Since Skype might change API for the new release we can t guarantee our current ST 1002 AP can work with the new update seamlessly You should be able to adopt it for basic Skype talk but you always can download the latest ST 1002 AP program from our web site or get help from our supporting people 1 Open an Internet browser and in the address bar enter http www skyp...

Page 7: ...ious step An Options window will pop up and user can choose preferred installation folder by Browse User can choose to check boxes for Create a desktop icon Launch Skype after installation or Start Skype when the computer starts Then click Install ...

Page 8: ...8 Note user can always click Back to go back to the previous step 6 After installation Skype will ask for Create Account Then click Next ...

Page 9: ...9 7 User can provide e mail address and country information and then click Sign In ...

Page 10: ...10 8 A Getting Started window comes up Press Start button to get a simple guide for setting up Skype ...

Page 11: ...11 9 The next window will help user to check your sound settings by making a Skype test call Click Next ...

Page 12: ...12 10 The next window will guide user to add friends to user s Skype contact list Click Next ...

Page 13: ...13 11 Then user can try to call friends Click Next ...

Page 14: ...14 12 Next window will guide user to call ordinary phones with Skype SkypeOut and click Finish ...

Page 15: ...15 13 Next Skype main window will pop up and user can start to enjoy Skype ...

Page 16: ...16 14 When a new Skype contact calls you Skype will ask for your authorization User can make own decisions and click OK ...

Page 17: ...17 2 2 Set a Speed Dial Number 1 From the main Skype window select the Contacts tab choose a contact name and right click on the contact name and select Set Speed Dial in the appearing menu ...

Page 18: ...18 2 In the next window enter a one or two digits speed dial number Then click OK 3 The speed dial number is set to the contact Follow the same procedure to set a Speed Dial Number to the other contacts ...

Page 19: ...T 1002 USB port with user computer USB port through the USB cable 3 Connect one telephone cable between the Phone port of ST 1002 and the telephone RJ11 port 4 Connect one telephone cable between the Line port of ST 1002 and PSTN line Connect ST 1002 to a standard analog or cordless phone set only ...

Page 20: ...PSTN lines otherwise ST 1002 might be damaged 3 2 ST 1002 Software Setup After the installation of the Skype software and the ST 1002 hardware setup the next step is to install the ST 1002 AP Application Program software into the computer To install the ST 1002 AP software 1 After the ST 1002 is connected to the computer it will take up to 15 seconds ...

Page 21: ...e Installation CD into the CD ROM drive of the computer Double click the setup exe file Then follow the instructions to install the ST 1002 AP program 3 In Windows 2000 user might get below Digital Signature Not Found window Click Yes to continue installation ...

Page 22: ...se other application programs before continuing to install After other applications are closed click Next 5 The Select Setup Language window pops up Choose a preferred language by scrolling down the selection bar After choosing the language click OK ...

Page 23: ...ars Read the on screen instructions and click Next 7 In the next window check the box of I accept the agreement after reading the agreement carefully Then Click Next Note User can click Back to go back to the previous step anytime during installation ...

Page 24: ... the list After deciding folder for the installation click Next 9 In the next window choose a preferred folder for ST 1002 program s shortcuts in Start Menu folder A default folder will appear If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder If this is the case check the box of Don t create a ...

Page 25: ... is launched the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the left bottom corner of the Windows screen Click Next 11 The next window contains the related installation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary ...

Page 26: ...ch ST 1002 Check the Launch ST 1002 box default is enable Click Finish to finish the setup 13 If user chooses to launch ST 1002 in previous step Skype will invoke one warning window Another program wants to use Skype Choose Allow this program to use Skype or Allow this program to use Skype but ask again in the ...

Page 27: ...propriate box Then click OK Note Please do not choose the option of Do not allow this program to use Skype If this option has been chosen and user still wants to use ST 1002 please refer to Q6 of Chapter 5 FAQs for solution ...

Page 28: ...program version 2 5 or above is installed and launched A Skype account has been created and contacts have been added User sets a Skype Speed Dial number for a contact as below From the main Skype window select the Contacts tab choose a contact name and right click on the contact name and select Set Speed Dial in the appearing menu ST 1002 AP program is installed and launched successfully by checki...

Page 29: ...s desktop Option has all settings for ST 1002 About will tell user ST 1002 AP software version The on line help will be launched when user chooses Help from ST 1002 system tray icon On line help supports language English Traditional Chinese and Simplified Chinese IM Mode can be an audio device for other IM Softphone Exit will close ST 1002 AP Application Program program Following are detailed desc...

Page 30: ... either OK or Apply button the new setting will be saved and user has the updated setting when user launches ST 1002 again User can use Cancel button to cancel the changes and Option dialogue closes immediately Besides user can click Default button to refresh settings to default settings in every pages There are following six pages General Setting Page Audio Setting Page Multi Call and Conference ...

Page 31: ...neral Setting Page This option dialogue provides the basic operation settings including Default operation mode setting switch key Phone Line connection Language Auto start up Initial ring and Skype window pop out ...

Page 32: ...For PSTN call user needs to dial key first and then hears a PSTN dial tone Make a PSTN call as user did in the past When user selects PSTN as the default operation mode user can dial a PSTN number directly after user picks up phone For Skype call user needs to dial key first and then hears a Skype dial tone Then make a Skype call User can use key to switch between VoIP and PSTN modes to add more c...

Page 33: ...ed by the Select Setup Language setting during ST 1002 setup program is installing Auto start up If this setting is enabled ST 1002 program will be automatically loaded and executed when the computer operating system is started The default setting is enable Initial ring If this setting is enabled an initial ring from the connected phone will be activated to inform user ST 1002 is now ready for use...

Page 34: ...d area code themselves The complete area codes including mobile prefix numbers in that country need to be filled otherwise SkypeOut number might be dialed out incorrectly If user wants to use this function user needs to enable this function by checking Area code box and chooses the correct area code Then user can make a local SkypeOut call without dialing area code 4 3 3 Audio Setting Page In Audi...

Page 35: ...lue ST 1002 will adjust the volume to its maximum value Windows default audio device setting User can select an audio device for other Windows application including audio in and audio out device Some USB audio devices might change Windows default audio device With this function user can easily change Windows default audio device for different applications 4 3 4 Multi Call and Conference Setting Pa...

Page 36: ...ting for Multi Call is enable Conference setting Function key When Conference function is enabled the function keys for Conference are 2 Then user can make a one on many talk with the maximum of 4 Skype contacts and one PSTN contact simultaneously For detailed operation instructions please refer to section 4 11 Make a Conference Call The default setting for Conference is enable 4 3 5 Phone Setting...

Page 37: ...e forwarding call non disconnection problem even the caller has hung up the initial call This feature also allows user to set the appropriate settings of busy tone when ST 1002 is connected with one PBX for different application By selecting a country the device will activate the specific busy tone frequency and cycle adopted by local Public Switched Telephone Networks in that country Sometimes th...

Page 38: ...38 4 3 6 Call Forward Setting Page This page provides two kinds of Call Forward settings including Incoming PSTN call and Incoming Skype call ...

Page 39: ... Skype forwarding function by checking Forward incoming PSTN to Skype box Default is disable Ring time before forward User can choose preferred Ring time before forward For example if user chooses 1 second as the Ring time before forward any incoming PSTN call will be forwarded if user doesn t pick up phone after 1 second There are options from 0 to 30 seconds ...

Page 40: ... Pre assigned Skype number User can set a fixed Skype number for PSTN to Skype call forward With Forward incoming PSTN to Skype function enabled any incoming PSTN call will be forwarded to the Pre assigned Skype number if user doesn t pick up the incoming call within the preset Ring time before forward Incoming Skype call Forward incoming Skype to PSTN User can utilize this device remotely to make...

Page 41: ... With Forward incoming Skype to PSTN function enabled any incoming Skype call will be forwarded to the Pre assigned PSTN number if user doesn t pick up the incoming call within the preset Ring time before forward Pre assigned PSTN forward table In addition to one Pre assigned PSTN number for all incoming Skype calls user can use the Pre assigned PSTN forward table to assign different Skype contact...

Page 42: ...function After pressing keys 1 2 3 or 4 user can either talk to the contact through SkypeOut or PSTN line User can continue the conversation without the efforts of looking for phone book and then making a call again Press 1 keys to call the SkypeOut number 1 as user set Press 2 keys to call the SkypeOut number 2 as user set Press 3 keys to call the PSTN Number 3 as user set Press 4 keys to call th...

Page 43: ...an make a regular PSTN call just as user did in the past 2 User can press key from phone keypad and find ST 1002 blue color LED solid on and then a Skype dial tone comes up Dial the two digit speed dial number of the Skype contact and wait for 3 seconds for the call to be dialed out Or to make an immediate call without wait by adding key after the speed dial number Speed dial number will also be d...

Page 44: ...ake a regular PSTN call just as user did in the past 4 5 Make a SkypeOut Call User needs to subscribe for SkypeOut credits in advance of making a SkypeOut Call Subscription can be made on Skype web site http www skype com When the on line subscription has been completed user should be able to find one service message bar with account status added in the Skype window Then user can start to use Skyp...

Page 45: ...00 or key country code local PSTN Mobile number For example user can make a call to U S A by pressing 00 1 408 888 8888 For Skype version later than version 2 5 user can omit 00 country code when making a SkypeOut call by selecting a corresponding country after clicking Dial tab as below figure ...

Page 46: ... User can t call contact s office number through SkypeOut by adding key between office number and extension number User needs to make a SkypeOut call to a contact s office number first and then dial extension number through phone keypad or Skype keypad can be pulled down from Skype dial tab when you are making the call when user makes the call through Skype window interface ...

Page 47: ...nd wait for the contact to proceed with the call 3 User will hear a busy tone if the caller hangs up the call before user does 4 7 End a Call User can hang up the phone to end a PSTN or Skype call or click Skype Hang Up Reject button to end a Skype call 4 8 Use Skype Voicemail After user enables Voicemail by subscribing from Skype user can leave Voicemail to any contact by choosing the contact and...

Page 48: ...he caller s Skype account from display screen when there is an incoming Skype call and the phone is on hook As below figure our ST 1002 program can provide information about caller s Skype account caller s Skype speed dial number and the calling time Caller s Skype speed dial number will only be displayed if callee did setup a Skype speed dial number for the caller and callee can call back the Sky...

Page 49: ...ice mail on going the call can t be reserved and user can press key to disconnect the call 4 10 1 Make a Skype Multi Call 1 When a Skype call is undergoing pressing the Multi Call function key 1 will put the current Skype call on hold There will be a dial tone to inform user it is time to add another Skype contact by dialing the speed dial number followed by key for an immediate call The same proc...

Page 50: ...n If user doesn t answer the incoming Skype call after 10 seconds and tool tip disappears the incoming call will be rejected If the incoming call is PSTN waiting call tool tip will disappear after 10 seconds user can still talk to the PSTN contact by pressing 1 and keys if the PSTN caller is still waiting Please be reminded that user will take the waiting PSTN call if the waiting PSTN is still cal...

Page 51: ...VoIP mode and then a Skype dial tone comes up 3 When user wants to cancel the current dialing call press the key The dialing call can be cancelled and then a dial tone comes up User can decide to make a new call or press Multi Call function key 1 to switch to next reserved call 4 When user makes a Multi Call to a contact with Skype Voicemail function enable user can decide to hang up the call by p...

Page 52: ... of the Skype contact followed by key for an immediate call Then three parties will be in a Conference However user needs to press key to switch to PSTN mode if user wants to add a PSTN contact The same procedures can be repeated until the maximum of 4 Skype contacts and one PSTN contact join the Conference 2 Default operation mode is VoIP mode Press the Conference function key 2 when user is on a...

Page 53: ... be reserved 4 11 2 Hang up a Conference Call User can press key to hang up the established PSTN contact and user can add another PSTN contact However Skype contact in the Conference won t be hung up by pressing key User can hang up the phone to close the Conference call 4 12 How to use Call Forward User can use ST 1002 Call Forward function to either make a PSTN Forward to Skype call or make a Sk...

Page 54: ...hone keypad key can be saved and the call will be dialed out after 3 seconds The first digit of Skype or SkypeOut number needs to be pressed within 3 seconds or the call will be disconnected And the delay between any two continuous digits can t exceed 3 seconds or the forwarding calling number might be partially dialed out With PSTN to Skype Call Forward function enabled user can set a pre assigne...

Page 55: ... PSTN number User can assign different PSTN forwarding numbers for different Skype contacts Then the forwarding PSTN number will be decided according to the Pre assigned PSTN forwarding table and incoming Skype call caller ID if user doesn t answer the incoming Skype call within the preset Ring time before forward The forward priorities will be Pre assigned PSTN number then Pre assigned PSTN forwa...

Page 56: ...ll operation for IM Mode In different default operation mode as below figure call operation will be different when ST 1002 enters into IM Mode When ST 1002 is set in IM Mode and the default operation mode is VOIP user can press key from phone keypad to switch to PSTN mode after hearing the familiar PSTN dial tone user can make regular PSTN calls just as did before If the default operation mode is ...

Page 57: ... can press key to pick up the interrupt PSTN call after hearing an interrupt tone However user can t press key again to switch back to the waiting IM call After switching to the PSTN call user can hang up the PSTN call and press key from phone keypad after picking up phone again to take the waiting IM call How to answer the interrupt IM call When user is talking with a PSTN contact and there is an...

Page 58: ... follow below procedures to manually allow ST 1002 to access Skype a After ST 1002 and Skype version 3 6 0 248 or above are installed and launched user might get above pop up window to ask user to accept or deny ST 1002 to access Skype The pop up window just shows up for around 3 seconds If user clicks the pop up window there will be one new event and possible one plugin authorization for ST 1002 ...

Page 59: ...am is installed in Windows Vista A For Windows Vista user needs to manually launch ST 1002 again after ST 1002 setup program in installed From All Programs of Windows start menu or ST 1002 icon in Windows desk user can launch ST 1002 program For Windows XP and Windows 2000 ST 1002 will automatically be launched after setup program finishes installation in default The reason is because of Vista s n...

Page 60: ...and will hear a different Skype dial tone Q4 Why some of my computer USB ports don t work with ST 1002 A Some Windows 2000 or Windows XP systems might have driver problem with their USB 2 0 ports since both operation systems have been released before USB 2 0 is available However Microsoft s Windows 2000 XP latter service pack has added support for USB2 0 User can access Microsoft web site and sear...

Page 61: ...61 ...

Page 62: ...62 ...

Page 63: ...ndows 2000 pops up message as below User can click OK button then unplug ST 1002 and plug again or restart Windows 2000 Re install ST 1002 AP program and launch through start menu or ST 1002 desk icon to make ST 1002 active Q6 Why I still can t use ST 1002 after the hardware and software are successfully installed A Whenever the ST 1002 AP software is launched Skype will invoke one warning window ...

Page 64: ...and make proper choice like Allow this program to use Skype but ask again in the future Or choose this device and Remove button on the right side Click OK Re launch ST 1002 through start menu or ST 1002 desk icon Then Skype will invoke the warning window Another program wants to use Skype again Make a proper choice After this modification ST 1002 will work If user doesn t want Skype to pop out thi...

Page 65: ...65 ...

Page 66: ...idn t install ST 1002 AP program at 1st time In some case user might have 1st time plug ST 1002 into one Windows 2000 system USB port without installing ST 1002 AP program Next time user might plug ST 1002 into another USB port and install ST 1002 AP program and it worked perfect Later on if user plugged ST 1002 into the USB port which user 1st time plugged in then user might have problem to use S...

Page 67: ...AQ 3 c Make sure ST 1002 has been chosen as the Skype sound device for Audio In Out please refer to FAQ 11 d Please check whether your computer has entered into power saving mode or not If user s ST 1002 supports VoIP mode only no PSTN line then user won t hear any dial tone If user s ST 1002 supports both VoIP and PSTN modes user will only hear PSTN dial tone and there is no Skype dial tone even ...

Page 68: ...the original sound device A Right click the volume system tray icon at the right bottom corner of Windows desktop choose Adjust Audio Properties It will come out the Sounds and Audio Devices Properties window Choose the default Windows audio device like sound card Then you should be able to listen to music from your original sound device like speaker ...

Page 69: ...first before you un plug the ST 1002 Q14 How can I uninstall ST 1002 AP program A Please follow below two steps a Close ST 1002 program by clicking ST 1002 system tray icon at the right bottom corner of Windows desktop and choosing Exit b Use Windows Start menu choose All Programs and find ST 1002 There is Uninstall option Choose it and then click Yes button Q15 How can I dial sign when making a S...

Page 70: ...op show Skype unavailable A Please make sure Skype is launched and on line User can re launch Skype and refer to the following possible cases a ST 1002 program is launched but Skype is not active owing to no internet access b Skype program is closed after ST 1002 program is launched c User changes Skype status to Offline Skype status needs to be changed to Online for normal operation Q20 Why can t...

Page 71: ...se we recommend you to plug ST 1002 into another USB port or connected this USB port and ST 1002 via one USB hub Q23 Why I can t setup a Multi Call or Conference call when I am on a PSTN call A In order to prevent possible troubles when user presses key during a PSTN service call such as 800 we need user to start a Multi Call or Conference call from a Skype call User can t make a PSTN call first a...

Page 72: ...user is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modificati...

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