The Go Power! warranty is valid against defects in materials and workmanship for
the specific product warranty period. It is not valid against defects resulting from, but
not limited to:
• Misuse and/or abuse, neglect or accident
• Exceeding the unit’s design limits
• Improper installation, including, but not limited to, improper environmental protection
and improper hook-up
•
Acts of God, including lightning, floods, earthquakes, fire, and high winds
• Damage in handling, including damage encountered during shipment
A warranty shall be considered void if the warranted product is in any way opened or
altered. The warranty will be void if any eyelet, rivets, or other fasteners used to seal
the unit are removed or altered, or if the unit’s serial number is in any way removed,
altered, replaced, defaced, or rendered illegible.
13.1 Warranty Return Procedure
Before contacting Go Power!’s customer service department, please read the “frequently
asked questions” section of our website to troubleshoot the problem. If trouble persists:
Unless approved by Go Power! management, all product shipped collect to Go Power!
will be refused. Test items or items that are not under warranty, or units that are not
defective, will be charged a minimum bench charge of ($50.00 US) plus taxes and
shipping. A 15% restocking charge will be applied on goods returned and accepted
as “new” stock.
13. Limited Warranty
1. Call your Technical Support team (1-8
22
-
312
-
4547
) or2. Return
defective product to place of purchase
An RMA number (Return Materials Authorization number) from Carmanah Customer
Service is required prior to returning any Carmanah Products. Carmanah reserves the
right to refuse any items sent to Carmanah without an associated RMA number.
Out of Warranty
Go Power! electronic products are non-repairable. Go Power! does not perform repairs
on its products nor does it contract out those repairs to a third party. Go Power! does
not supply schematics or replacement parts for any of its electronic products.
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