go-e Gemini flex, Installation And Operating Manual, Page: 31 / 34

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1. go-e GmbH grants a guarantee for go-e chargers of the Gemini series against material and func-
tional defects in accordance with the following conditions. The warranty period is 24 months from
receipt of the goods after the first purchase of the product from go-e or a reseller. This warranty
is in addition to the statutory warranty of 2 years (from receipt of the goods) and does not limit it.
2. The guarantee is only valid on presentation of proof of purchase stating the date of purchase.
3. In the event of a guarantee claim, the customer has to inform go-e GmbH immediately in text
form to complain about the defect. In the event of a justified notice of defect, go-e is obli¬ged
to improve or replace the goods as soon as possible or to arrange this. In the (justified) case of
the return of the defective product to go-e, go-e will bear the costs incurred. If, in the event of a
guarantee claim, it becomes apparent that the device needs to be replaced, the customer waives
ownership of the previous device from the date of return shipment and the new device simulta-
neously becomes the property of the buyer. This transfer of ownership also applies if, as a gesture
of goodwill, a device is replaced outside the guarantee period at reduced conditions. If a defect
that is justifiably notified within the guarantee peri¬od concerns a permanently installed charging
station, go-e GmbH will send the customer a replacement box and will pay a total of up to 70 euros
of the electrician’s costs incurred in uninstalling the defective charging station and installing the
replacement unit. In any case, evidence in the form of an invoice has to be provided. For safety
reasons, the disassembly of an allegedly defective, permanently installed go-e product may only be
carried out by a qualified electrician. Before dismantling the product, always contact go-e’s techni -
cal custo¬mer support and wait for its decision on the further procedure for handling the service
case. Repairs may only be carried out by the manufacturer go-e. For repairs not carried out by go-e,
there shall be no claim to reimbursement of costs under the guarantee.
4. In the event of incorrect storage, use or installation/mounting by the buyer/installer and resul-
ting damage to the product or other technical defects caused by the buyer/installer, the guarantee
and statutory warranty shall expire. In this case the buyer bears the shipping costs. This applies
especially if the product is not operated with a special original adapter manufactured by go-e
GmbH or is used for other purposes than those specified by the manufacturer.
5. The guarantee and warranty also expires in the event of any modification or opening of a go-e
product or if there is no proof of installation by a qualified professional. (e.g. commissioning cer -
tificate)
6. go-e GmbH shall make every reasonable effort to provide the operation of all free digital sup -
plementary services in accordance with the representations in the operating instruc¬tions of the
products, including but not limited to app and cloud functions. go-e does not, however, guarantee
that these will always function error-free, fully available and without interruption. go-e GmbH does
not provide any guarantee, warranty or assurance for these digital ad¬ditional functions, but will
endeavor to provide a workaround or update to rectify errors or eliminate faults free of charge
within a reasonable period of time following an error/fault report by the customer. The customer’s
report can be made by telephone during go-e business hours, by e-mail to office@go-e.com or
by using the contact form on the go-e web¬site. go-e shall be entitled to apply restrictions for the
elimination of errors/malfunctions and/or workarounds, as well as to postpone the elimination of
errors/malfunctions until the release of an update. In order to fulfil this obligation, go-e GmbH is
entitled to suspend the digital supplementary services due to planned or unplanned maintenance
work, which is why go-e does not guarantee that the digital services will be available without res-
triction at any given time.
7. Claims arising from this guarantee shall be governed exclusively by Austrian law, excluding the
conflict of laws provisions, in particular the UN Convention on Contracts for the International Sale
of Goods.
13. Warranty and exclusions