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Glue Machinery Corporation
™
4234 Boston St, Baltimore, Maryland 21224
Toll Free 1-888-202-2468 | Phone: 410-761-2727 | Fax: 410-761-5127
Email:
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www.GlueMachinery.com
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TECHNICAL SERVICE POLICIES
Repairs (at Glue Machinery Corporation facility):
Items determined repairable are invoiced at cost of materials plus $75.00/hour labor. Estimates will be made
prior to any repair service.
Most guns are repairable and should not be discarded. Please call Glue Machinery personnel to determine the
feasibility of repairing questionable equipment.
Customer is responsible for all freight charges.
Installation Supervision:
Glue Machinery Corporation provides in plant technical supervision at a rate of $850.00 per day, plus
expenses.
Two weeks notice is necessary to schedule Glue Machinery Corporation technical personnel.
Customers are responsible for pre-installation preparation. Information is provided for machine and head
mounting, electrical information, timing information, etc.
Missed appointments, or those cancelled with less than 24 hours notice, will be charged at the full rate of
$850.00, plus expenses.
If Customer is not prepared for a scheduled service visit, the day will be charged at $850.00 plus
expenses.
Technical Service (in-field repair):
Technical service personnel are available to all Glue Machinery Corporation customers. Glue Machinery
Corporation should be contacted at 888-202-2468 if a technician is needed.
Service charges are: $100.00/hour - Monday through Friday, plus expenses; and $150.00/hour on weekends
and holidays, plus expenses. Mileage is charged at $0.52/mile. Minimum service charge is $425.00 plus
expenses. Under certain circumstances, time is charged from the time a Glue Machinery Corporation
technician leaves his location until he returns to that location. The customer will be notified in advance of this
situation and the customer must authorize these charges.
