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Glue Machinery Corporation
™
4234 Boston St, Baltimore, Maryland 21224
Toll Free 1-888-202-2468 | Phone: 410-761-2727 | Fax: 410-761-5127
Email:
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www.GlueMachinery.com
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CUSTOMER SERVICE POLICIES
Standard Parts:
Customer Service will strive to ship stock parts within 24 hours of receipt of purchase order.
Most non-stock parts will be available for shipment within 5-10 business days of receipt of purchase order.
A $50.00 minimum order is required on all orders.
A 30% re-stock fee may apply to all returned parts received in new and operable condition within 30 days of shipment.
Special Parts:
Special non-stock items may have considerable lead times. Customers who use special (non-stock) items are encouraged to keep
these items in stock.
Returns are accepted at the sole discretion of Glue Machinery Corporation. No equipment or goods are to be returned without a
Glue Machinery return authorization number. If an item is deemed returnable, a re-stocking fee of up to 50% may apply to special
or non-stock items.
Shipments:
Most shipments are routed UPS. Shipments over 150 pounds are forwarded via trucking service.
Shipments will be routed by other means upon request.
Same day (24 hour) special handling:
Rush orders are accepted. Orders received after 3:00 p.m. EST, may be assessed a handling charge of $25.00.
NOTE: CUSTOMER SERVICE DIRECT DIAL PARTS - 1-888-202-2468
Prices and Terms subject to change without notice.
