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1.
Call volume is low.
Please adjust your phone call volume to louder.
8. The other party can’t hear your voice?
Possible Reasons for Malfunction
Solutions
1.
Mic is too far away from the sound source.
Place the mic near your mouth.
2. The signal is poor or unstable.
Please move to the open area
s with good signal.
3. Antenna is assemblied not properly.
Please contact the local service centre and have a
check.
9. The call alert doesn’t ring when a call coming in?
Possible Reasons for Malfunction
Solutions
1.
Incoming call alert is set as silent.
Please re-set the incoming call alert as a sound
alert.
2. The ring volume is set too low.
Please increase the phone call volume.
3. You set up call forwarding.
Please cancel call forwarding.
10. Battery can’t charge?
Possible Reasons for Malfunction
Solutions
1.
Battery power runs out or not used for a long time.
Please charge in time after the prompt of “Low
Power”.
2. Battery is not good with the phone connection.
Please install battery properly.
3. Charger is not good with the phone connection.
Please connect the charger and phone properly till it
displays the charging icon on the screen.
4. Perhaps the charger or batter is damaged.
Please contact the company's designated repair
centre.
5. The surrounding temperature is too low or too
high.
Make sure the phone is in the normal temperature
during charging.
11. Phone displays no network?
Possible Reasons for Malfunction
Solutions
1.
SIM card is not installed properly.
Please install SIM card properly.
2. There are
impurities on the phone and SIM
card contacts.
Please ensure that SIM card & phone contacts are
clean.
3. The SIM card is invalid
Please check whether the SIM card has been
expired
4.
The
network environment is in a weak-signal
areas.
Please move to the strong-signal areas to use cell
phone.
12. Phone can’t detect the memory card?
Possible Reasons for Malfunction
Solutions
1.
T-Flash card is not installed properly.
Please install T-Flash card properly.
2. T-Flash card is damaged.
Please change T-Flash card.
