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SERVICING AND MAINTENANCE

SERVICING AND MAINTENANCE

FAULT FINDING

FAULT FINDING

Check for presence of overheat link

An overheat link connection should be present in connection Junction 7. If you are 

fitting a new board the overheat link that is on the board just removed must be retained 

as the newly supplied board will not have one fitted.

Check outputs from the PWM controller PCB to the pump

Check pump electrical circuits

PWM pump power

Check 230V ac across Junction 8, L(10) to E(6) and L(10) to N(8) (live test)
Check for 0-15V ac across Junction 8, N(8) to E(6) (live test)

PWM frequency

Power on the unit
Set the multi meter to measure the frequency
Measure the PWM frequency produced by the board between pins 3 on J8 and pin 9 on J8
This can be between 100Hz – 5000 Hz (1000Hz nominal)

(Lab tested figure of 562Hz recorded in steady state conditions).

Duty cycle

Switch your Multimeter to ‘duty cycle or %’ then it will show a percentage from 0 to 100%. 
This percentage is the command for the pump how fast it should run.
When you perform a small DHW tapping, the percentage will be low 
When you perform a large DHW tapping, the percentage will be higher 
PWM input signal [%] indications

• 0-7 Pump stops (Standby)

• 7-15 Pump runs at minimum speed (operation)

• 12-15 Pump runs at minimum speed (start-up)

• 15-95 Pump speed increases linearly from minimum to maximum

• > 95 Pump runs at maximum speed

LED

Meaning

Diagnosis

Cause

Remedy

Lights solid green

Normal running

Pump runs according 

PWM input

Normal operation

n/a

Blinks red/ green

Abnormal running mode 

-pump stopped but still 

functional

The pump has stopped 

due to external failure

Pump restarts by itself 

after the fault has 

disappeared

Under voltage U<160 V

or

Over voltage U>253 V

Check voltage supply

195 V <U< 253 V

Pump overheating:

temperature inside motor 

too high

Check water and

ambient temperature

Over speed:

the pump rotor is driven 

by an external flow above

the maximum allowed 

value

Ensure that there is no

other external flow (other

pump running) on 

system

Over current:

the stator winding is in 

short circuit due to water

Check for leakage

application on 

application

Overload of motor: 

friction due to particles 

and/or impeller blocked 

with debris

Check installation water 

quality, clean system if 

debris

Blinks red

Pump out of function

Pump stopped (blocked)

Blockage:

the pumps is fully 

blocked due to debris in 

system

Check for blockage. 

Turn ON/OFF to reset

the pump by unplugging 

the power supply

If the pumps still blinking

red after a power reset 

then replace the pump

Faulty electronic module 

and/or faulty motor

LED off

(Normal / 

standby)

No power supply /

No demand to run

No voltage on electronics

(Turn on h/w tap, tap 

running)

Pump is not connected to 

power supply

Check PWM cable 

connection

LED is damaged

Check if pump is running

Electronics are damaged

Replace pump

Check plumbing components

CW In line filter

Isolate the CW mains supply at the servicing valve
Open HW taps to relieve the pressure
Undo securing nut ensuring that any remaining water is collected
Remove filter and clean it
The flow regulator can be checked at the same time by removing the upper pipe section.

Thermal store return 

check valve + return 

servicing valve

Isolate both servicing valves
Drain water from the section between the servicing valves
Remove the bottom pipe section
Check for free movement of the check valve incorporated in the body. Remove and replace if the check 

valve sticks.

Summary of Contents for Torrent Stainless OV

Page 1: ...WWW GLEDHILL NET ONE NAME EVERY SOLUTION TORRENT STAINLESS OPEN VENTED STAINLESS STEEL THERMAL STORE PROVIDING HEATING AND MAINS PRESSURE HOT WATER INSTRUCTION MANUAL DESIGN INSTALLATION SERVICING ...

Page 2: ...0Vac 50Hz TheTorrent Stainless comes complete with plate heat exchanger This has a very small volume of water held within it therefore any minimal expansion will be accomodated in the supply pipe Handling Before Installation The Torrent Stainless must be handled with care and stored the correct way up in a dry place Any manual handling lifting operations will need to comply with the requirements o...

Page 3: ...7 220 838 430 804 504 1365 n a 0 78 178 73 8 26 5 TST210OVSOL B 62 198 42 250 1494 550 285 n a n a 515 235 1015 537 220 1015 540 1071 611 1553 n a 1 27 208 83 7 26 5 TST250OVSOL C 74 236 47 295 1744 550 285 n a n a 515 235 1040 537 220 1040 540 1441 761 1803 n a 1 27 248 96 9 26 5 TST350OVSOL C 79 328 57 402 1765 630 285 n a n a 498 218 971 520 218 971 523 1446 676 1826 n a 1 27 345 129 9 26 5 Tor...

Page 4: ...d Fuel ControlThermostat 22mm Dual Pocket 22 Hot water supply 22mm Compression 23 Mains cold water supply 22mm Comp Torrent Stainless SP SOL Available Components and Tappings 1 Open Vent 22mm Compression 2 Cold Feed F E tank 22mm Compression 3 Immersion Heater 1 3 4 Female 4 Solar Coil Flow 22mm Compression 5 Solar Coil Return 22mm Compression 6 Control Thermostat Pocket 22mm Dual Pocket 7 Control...

Page 5: ...available when the local demand is at its maximum but the preferred range is between 2 and 3 0 bar If the incoming static mains pressure exceeds 5 0 bar at any point in the 24 hour cycle then a pressure limiting valve set at 3 0 bar should be fitted downstream of the stop tap where the cold supply enters the dwelling If a water meter is fitted in the service pipe it should have nominal rating to m...

Page 6: ...d by the installer must be sized correctly to enabletheexpansionoftheentiresystemvolume Thiswillincludethecentralheating store solid fuel and boiler circuit volumes See page 12 for guidance sizing the feed and expansion tank Water Treatment In all Torrent Stainless models the primary i e non potable water is stored and the domestichotwaterisheatedinstantaneouslybymeansofheatexchangers Therefore tr...

Page 7: ...thiscasenobypassvalve is required unlessTRV s are used on all radiators If the flow and return pipes between the boiler and the Torrent Stainless OV thermal store are dipped as illustrated in the schematic shown opposite then the boiler selected must be suitableforasealedheatingsystemi e itmustbe fitted with an overheat thermostat Automatic air vents should be fitted at appropriate places to vent ...

Page 8: ... Stainless SP please refer to page 19 for further information Where a sealed primary coil is used the thermal store is a hot water only thermal store If too much heat is taken out of store then hot water performancewillbelimited Thehotwaterpriority should be protected by use of an appropriate thermostat Heating can be taken from the SP thermal store to provide auxilliary heating to towel radiators...

Page 9: ... the store to provide shower or a bath to utilise the heat gained by the system from the previous day s solar energy input Alternatively showering or bathing in the evening will utilise the energy that has been stored during the day from the solar system Aswithanysystem hotwaterandspaceheatingshouldbeprogrammedaccording to house holder requirements However it is always good to remember that to gai...

Page 10: ...re raises When the temperature is above pipe thermostat 1 set point the contacts close signalling the normally closed valve to move open Once it is fully open it signals the normally open valve to motor there by closing it The thermal store now receives heat from the solid fuel boiler via gravity circulation If control stat 2 set point is exceeded then the power to the normally closed valve is cut...

Page 11: ...2 c c 230Vac 50HZ Mans supply L N Bottom store thermostat Top store Thermostat 2 Pole CO relay 230Vav coil NC NO NC NO L N Heat source Control supply C Common contact C Common C 1 Close on temperature rise NO normally open C 2 Close on temperature drop NC normally closed Figure 8 1 Example of twin thermostat control circuit wiring for thermal stores WA Specification for thermal stores 2010 Final v...

Page 12: ...sensors S1 and S2 In this case the mechanical overheat thermostat S3 shown in this diagram is not required and the solar pump is wired straight to the solar controller NOTE As part of system setup and commissioning it is important that this boiler hold off pipe thermostat be adjusted to find the best setting for each individual installation Failure to do so will give under performance of either th...

Page 13: ...which is wired directly to the solar controller same as sensors S1 and S2 In this case the mechanical overheat thermostat S3 shown in this diagram is not required and the solar pump is wired straight to the solar controller Normally Closed 2 Port Valve E N SL PL ML Pipe Thermostat 1 1 C 2 on off NOTE As part of system setup and commissioning it is important that this boiler hold off pipe thermosta...

Page 14: ...rom over heating by stopping the solar Pump at pre set temperature limit S1 S2 S3 E N R1 N R1 N L 1 2 3 4 5 6 7 8 12 13 14 15 16 17 18 19 20 Solar controller N L E 1 2 3 Normally Closed 2 Port Valve E N SL PL ML Pipe Thermostat 1 1 C 2 on off NOTE As part of system setup and commissioning it is important that this boiler hold off pipe thermostat be adjusted to find the best setting for each indivi...

Page 15: ...t the hot tap does not indicate that the TorrentStainlessisfull Checkthatthereiswaterinthefeedandexpansiontankbefore switching on the immersion heaters Dry firing the elements will cause premature failure which is not covered by our warranty Non Electric Torrent Stainless Models Opentheincomingstopvalveandfillthedomestichotwatersystem Foropenvented heating system fill the whole of the primary heat...

Page 16: ...ling prior to switching the electricity supply to the PWM controller PCB If there is no water in these pipes then there may be significant wear on the PWM pump This can be confirmed by Checking the thermal store pipework servicing valves are open Looseningtheconnectionpointsonthethermalstorepipeworkinasystematic manner and checking for water presence Confirming that the feed and expansion tank has...

Page 17: ...tion in this procedure is that the plumbing and water supply is working effectively If in doubt please confirm and refer to the end of this section for advice on specific components A multi meter a weir gauge and a thermometer will be required to confirm that all the components are working effectively The PWM controller PCB manufacturer suggests Fluke 87 TRUE RMS Multi meter as a suitable product ...

Page 18: ...on Sensor required a power supply 5 VDC Open a HW tap and set to a flow rate Measure and record the frequency across terminals 1 and 12 Compare the frequency measured with chart flow rate determination The reading should make sense taking measurement conditions into consideration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 2 3 4 1 2 3 4 1 2 3 4 5 6 7 8 1 2 1 2 3 4 5 6 7 8 9 1 10 2 3 4 5 6 J18 J20 J19 J3 J7...

Page 19: ...lure Pump restarts by itself after the fault has disappeared Under voltage U 160 V or Over voltage U 253 V Check voltage supply 195 V U 253 V Pump overheating temperature inside motor too high Check water and ambient temperature Over speed the pump rotor is driven by an external flow above the maximum allowed value Ensure that there is no other external flow other pump running on system Over curre...

Page 20: ...upply Electrically safe Components short circuited Wiring as per circuit diagram Pump LED on N Check cable connec on secure and resistance in cable Pump running LED is damaged pump replacement op onal OK Y Resolve N Electronics damaged replace pump LED Blinks red Y Y Check for blockage in pipework or pump housing N LED con nues to Blink red a er power reset Y Motor or Electronics damaged replace p...

Page 21: ...asier and should be in good health Persons below average build and strength may require more rest periods during the handling process Pregnant women should not carry out this operation Persons who are not in good health should seek medical advice prior to commencing any lifting or manual handling operation Residual risk Following the guidelines given above will reduce any risk to injury All person...

Page 22: ...Page 42 Page 43 NOTES NOTES ...

Page 23: ...se which are contained on the Invoice Forms and all Sales are now subject to these Conditions of Sale and Warranty terms only 2 PRICE Once an order or call off has been accepted the price will be held for three months but if delivery is extended beyond that period at the customer s request then we reserve the right to amend the price when necessary The company reviews its pricing annually to adjus...

Page 24: ...o Comments Signature SERVICE 07 Date Engineer name Company name Telephone No Comments Signature SERVICE 09 Date Engineer name Company name Telephone No Comments Signature SERVICE 02 Date Engineer name Company name Telephone No Comments Signature SERVICE 04 Date Engineer name Company name Telephone No Comments Signature SERVICE 06 Date Engineer name Company name Telephone No Comments Signature SERV...

Page 25: ...3 474412 OR WWW GLEDHILL SPARES NET Due to a programme of continuous improvement Gledhill Building Products reserve the right to modify products without prior notice It is advisable to check the product technical detail by using the latest design and installation manuals available from our technical support team or on our website It is an offence to copy or adapt this document without consent of t...

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