700-OM-UK-001 v1.0
–
09 Jul 2020
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Page 11 of 17
Troubleshooting
The Free Standing Skybox control board monitors the operation of the product. If a fault is detected, the control board will disable
the unit to prevent possible damage. Fault and standard conditions are indicated by the status light on the control switch. The
following table shows the various status light displays and their meanings.
Status Light Shown
Meaning
Continuous green
The product is moving as part of normal operation. If one touch opening/closing has been
activated, the status light will remain lit until the product stops moving.
Intermittent green
(flashes every second)
The product is closing but not under control of the operating switch or remote control e.g. due
to an optional extra (such as a rain sensor) activating. The status light will continue flashing until
the product stops moving.
Intermittent green
(flashes once every 2 seconds)
The fire input connection (if specified) has been triggered. The status light will remain lit when
opening to the fire position and when stationary afterwards so long as the fire input is still
active.
Continuous blue
Indicates that the product has timed out (has taken too long to open/close). This is to avoid
continuous operation of the motor(s) when there is a potential issue. So long as the cause has
been rectified, pressing the open/close button will clear this condition.
Intermittent blue
Indicates an overcurrent or undercurrent condition (the current that the motor(s) are receiving
is outside of the set limits). So long as the cause has been rectified, pressing the open/close
button will clear this condition.
Continuous red
(after power on/fault recovery)
Indicates that the product requires initialisation/synchronisation. Pressing close on the wall
mounted switch will initiate synchronisation of the mechanism(s). The status light will flash red
whilst this is in progress.
Intermittent red
(after power on/fault recovery)
Indicates that the product is initialising/synchronising. The condition will clear automatically
when the product has initialised.
Continuous amber
Indicates that a proximity (safety) sensor has been triggered preventing the product from
closing (it will still open). Once the object(s) obstructing the path of the sensor has been cleared,
normal product operation will be resumed.
Intermittent amber
An unrecoverable fault has been detected by the controller and product operation has been
disabled. This state can be cleared by a button press combination (see table below) or
removing power (including backup batteries) from the product.
If a fault occurs, please refer to the following table. Some faults with the unit may be easily corrected without the need for a site
engineer to visit. Many faults can be cleared by resetting the board. To reset the system, switch off mains power briefly then switch
the power back on again. Most faults should be cleared using this method, however, in the event the fault persists, please contact
Glazing Vision for assistance.
Problem
Possible Cause
Action
Continuous blue
Product has timed out.
Control board fault.
Reset the product. If this does not clear the
issue, contact Glazing Vision for assistance.
Intermittent blue
Overcurrent/undercurrent fault.
Something is preventing the
mechanisms from opening/closing.
Check for and remove any obstructions to the
mechanisms. Once clear, press the open/close
button.
The lid is frozen to the base.
Wait until the ice melts before attempting to
operate the product.
The product been left inactive for a
long period (a month or longer).
This fault is likely after a long period of
inactivity, reset the product (turn it off/on
using the mains isolator switch) and try again.
Continuous red
Synchronisation/initialisation state
–
the product needs to be initialised.
May occur after turning
off/disconnecting the power when
the mechanisms were not in the
closed position.
Press the close button on the wall mounted
control switch to initiate synchronisation of
the mechanism(s). The status light will flash
red whilst this is in progress.
Continuous amber
A proximity (safety) sensor has been
triggered
–
the product will not close.
Something is obstructing the path
of the sensor beams.
Check for and remove any obstructions to the
sensors.
