Troubleshooting
PIP3 Connections
Page 6-6 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020
POS on CRIND
No communication to
the POS (CRIND or
pump)
The wrong two-wire cable may
have been used in the
installation. The unit or kit is
shipped with three two-wire
cables (one for MOC and one for
Generic, and an additional cable
if there is no DCM3 to intercept
the connection).
1 Verify that the correct cable was used.
M11961A003 is for MOC; M11961A004 is
used for Generic. In environments without
a DCM3, add the M02993A005 cable to
close the connection.
2 Verify the web app configuration for MOC
and GENERIC setting.
On sites with
Commander POS, the
POS application
download freezes (or
halts) midway through
the download.
CRIND not set to 9600 Baud Rate
at the UPM, and at the
Commander POS.
Verify 9600 Baud Rate is set at the
Commander and in the UPM.
Card Reader on CRIND
Card Reader is in an
Error State (either the
text “Card Reader Error”
is displayed on the
CRIND Screen, or a red
“X” is displayed over the
card reader) after
setting the Omnia
parameter in the UPM’s
Device Configuration
“Communication
Module” setting.
Card Reader IP settings are
incorrect.
1 The card reader must be set to its default
IP setting 172.16.100.2 (for both Side A
and B) when Omnia is configured in the
UPM. This is accomplished by assigning
the default IP address in the green screen
of the UPM (press the button on the
UX300 Card Reader).
Note: For Omnia, the UPMs are
automatically set to 172.20.100.1/3,
and the Card Readers remain at their
factory Default Setting of
172.16.100.2 (both sides). The
different IP Scheme is possible
because of the Omnia’s VLAN routing
and dedicated ports.
Can’t set card reader to
default setting after
Omnia installed. Usually
occurs on Side B.
Can’t reach card reader because
proper sequence was not
followed during kit upgrade.
1 Connect Side B card reader in the yellow
UX300B port on the Omnia board.
2 In the Device Config menu, confirm that
the Omnia parameter is set.
3 Reboot after Omnia settings.
4 Select
<2>
Device Configuration.
5 Select
<2>
VFI Device Configuration.
6 Press the button on the UX300 card
reader and assign the default IP address
172.16.100.2.
7 Exit. The UPM reboots, and then the UPM
updates the card reader. Wait until this
process completes.
Card Reader Errors
Display shows a card
with a red “X” through it
and one of the following
error codes:
CR 00
CR not Configured
1 Set the UPM programming Card Reader
to VFI Manual.
2 Power off, and then power on the unit.
Omnia Encore Dispenser Troubleshooting
Component
Symptom
Probable Cause
Steps to Resolve
