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GILBARCO VEEDER-ROOT FlexPay IV Insite360 Encore, Programming And Service Manual

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GILBARCO VEEDER-ROOT FlexPay IV Insite360 Encore Programming And Service Manual Download Page 94

Troubleshooting

PIP3 Connections

Page 6-4                                                               MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020

PIP3 Connections

Ensure that the loopback jumper is in place on the B side of the PIP3.

Figure 6-3: PIP3 Loopback Connector

Pins 6 and 7 
(shorted)

Figure 6-4: Loopback Connector Location on PIP3 (B Side Only)

PIP3 
Loopback

Connector 
Installation 
Location

Note: This PIP3 Loopback Connector must be installed before dispenser power is 

applied.

Pin 1

Pins

Connection Status

1-5

Open

6 and 7

Shorted

Note: If a M14339A002 is not available, you can use 0.1-inch jumper.

8

Open

Summary of Contents for FlexPay IV Insite360 Encore

Page 1: ...FlexPay IV with Omnia Programming and Service Manual Insite360 Encore with Applause Media System MDE 5369E...

Page 2: ...fier OMNIA M16183 Responsible Party U S Contact Information Gilbarco Veeder Root 7300 West Friendly Avenue Greensboro North Carolina USA 27410 6200 1 336 547 5000 FCC Compliance Statement This device...

Page 3: ...Acronyms 1 11 2 Important Safety Information 2 1 3 Installation Checklists 3 1 4 Configuring FlexPay IV 4 1 Pre requisites for Installing Omnia in FlexPay IV 4 1 Configuring UPM Settings 4 2 Configur...

Page 4: ...e USB Drive 5 57 Retrieving Omnia Configuration NO Network Reset 5 58 Retrieving the Omnia Configuration YES Network Reset 5 59 Retrieving the Omnia Configuration and Checking Files on the USB Report...

Page 5: ...Network WAN Functioning as a router and firewall only exposing the A and B side CRIND devices to the forecourt The configuration of the forecourt IP address media and Insite360 is performed on a sing...

Page 6: ...eature testing related issues Contact the Insite360 Encore Help Desk at 877 503 4971 For any Gilbarco Insite360 Encore hardware in the dispenser or backroom issues Call Service Station Equipment SSE T...

Page 7: ...duction Forecourt Networking Scheme MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 1 3 Figure 1 1 IP Configuration Comparison based on Applause Remote Management EMV an...

Page 8: ...eaders will always use the default 172 16 100 2 The Omnia has a Virtual LAN VLAN and dedicated device ports which allow this new simplified IP configuration Physical Connectivity The high speed Ethern...

Page 9: ...mum run of 280 feet For more information on requirements for CAT5 runs refer to MDE 4246 Dispenser Network Connectivity Kit for Monochrome Encore 500 Encore S and Eclipse Installation Instructions Whe...

Page 10: ...ay Connect v1 do not require any hardware upgrade in the backroom These sites can continue to use the existing BRCM Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect...

Page 11: ...the fueling positions the BRCM2 or BRCM2 1 and the Applause Media System Site Server if present Note The recommended CRIND External IP addresses is 10 5 55 XX which is as per the default IP scheme Loc...

Page 12: ...including Applause Media System before configuring additional dispensers Note Do not proceed with the entire forecourt installation if a problem is detected with the first dispenser 6 Repeat steps 3...

Page 13: ...ing installation steps are in the recommended order and are applicable for an installation of Omnia in an environment in which FlexPay IV is already installed 1 Pre installation checklist 2 Install Om...

Page 14: ...t MDE 4917 FlexPay Connect D Box Installation Manual FlexPay Connect MDE 5221 FlexPay IV CRIND Start up Manual FlexPay IV MDE 5265 BRCM2 x Installation and Upgrade Instructions The Advantage Series an...

Page 15: ...ion FP Fueling Position GOLD Gilbarco Online Documentation GLRE Global Long Range Ethernet IP Internet Protocol ISP Internet Service Provider LAN Local Area Network LED Light Emitting Diode MAC Multip...

Page 16: ...Introduction Abbreviations and Acronyms Page 1 12 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 This page is intentionally left blank...

Page 17: ...r barricades at the affected unit s A total electrical shut off of the affected unit s Read the Manual Read understand and follow this manual and any other labels or related materials supplied with th...

Page 18: ...ng of our products Some products contain electronics batteries or other materials that may require special management practices depending on your location Please refer to your local state or country r...

Page 19: ...ith Unit Fire at Island Fuel Spill The following actions are recommended regarding these hazards Do not go near a fuel spill or allow anyone else in the area Use station EMERGENCY CUTOFF immediately T...

Page 20: ...Page 2 4 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Important Safety Information This page is intentionally left blank...

Page 21: ...ause Media System dispensers etc Verify that site survey action items have been completed Verify parts in kit against the Bill Of Material BOM Confirm that all parts are included in the kit Determine...

Page 22: ...ocess Day of Installation Checklist Follow standard safety procedures during installation activities Lockout tagout dispenser before beginning the installation Review installation process using the bl...

Page 23: ...oceed as follows 1 Upgrade the UPM to the required software version using the FlexPay IV CRIND M7 Maintenance tool 2 After the SECURE DEVICE UPDATE is complete and the UPM reboots press 1 to enter the...

Page 24: ...set To configure Omnia settings in the CRIND UPMs proceed as follows Description Screen 1 Note the serial numbers that are displayed on the black screen immediately after powering ON the dispenser The...

Page 25: ...4800 Baud Install hardware For more information refer to MDE 5402 FlexPay IV Applause Media Kit with Omnia M16183K001 Installation Instructions Note If a FlexPay IV CRIND is already installed in the d...

Page 26: ...ual April 2020 2 Press 1 to open the Date and Time 3 Set date and time and press OK to return to the Secure Menu 4 If PIP3 was replaced an activation is required Press 3 System Activation from the Sec...

Page 27: ...will report the new IP address of the VFI device default value from factory is 172 16 100 2 then proceed with the following 9 Press OK 10 Reboot the system Note The card reader will return to the defa...

Page 28: ...ft Content and ensure that it is set to Enabled c Press Cancel to go back to the App Config menu 3 In the App Config menu press 1 CRINDBIOS 4 In the CRINDBIOS menu press 1 CRIND and check or set each...

Page 29: ...automatically send a CLEAR key press on warm start or poll resume for Radiant site ONLINE MESSAGE TIMEOUT minutes When enabled the CRIND will resend the online two wire message if the POS is polling...

Page 30: ...ril 2020 19 Press Cancel to save and return to the previous menu 20 From the CRINDBIOS menu press 6 Printer 21 From the PRINTER menu press 1 to toggle between Normal and Enhanced font type 22 Press Ca...

Page 31: ...Omnia Web page After the Omnia is configured the Omnia Web page can be accessed from the back room via the external IP address for example 10 5 55 71 3000 To configure the Omnia PCB proceed as follows...

Page 32: ...s with Omnia Versions Lower Than 03 02 In such cases enter http 172 20 100 254 3000 question mark appended in the address bar of Chrome browser to bypass the redirection See Figure 5 4 Figure 5 4 Ente...

Page 33: ...To clear the browser cache proceed as follows a Press Ctrl Shift Delete on the keyboard The Clear browsing data window opens b Select All time from the Time range drop down field and then select Cache...

Page 34: ...IV with Omnia Programming and Service Manual April 2020 5 Enter http 172 20 100 254 3000 in the address bar To accept the https certificate click ADVANCED Figure 5 6 Extending ADVANCED Security Setti...

Page 35: ...Page Note Password is the last 6 digits of the Product Part Number PPN displayed at the bottom right For PCI DSS compliance the customer can set authentication to Omnia Access Code Login Figure 5 9 L...

Page 36: ...ramming and Service Manual April 2020 Figure 5 10 Login Page for Rolling Password Mode Note Password is generated from System date PPN and Technician ID and provided by Gilbarco Help Desk through the...

Page 37: ...roceed as follows 1 Click Setup Wizard Figure 5 11 Setup Wizard 2 The Configuration Wizard page opens Click New configuration Figure 5 12 Configuration Wizard Note After the Omnia PCB is configured on...

Page 38: ...applications to configure using the check boxes Figure 5 13 Selecting Omnia Media Cloud Application Site Requirement Omnia Configured for all sites Applause Media Media Insite360 Forecourt Cloud Remot...

Page 39: ...e A External IP address configuration refer to IP Scheme FlexPay IV on page 5 10 for Gilbarco default settings This field is auto populated with 10 5 55 XX XX depends on Side A fueling position entere...

Page 40: ...255 255 0 10 5 55 1 B 10 5 55 74 10 5 55 1 255 255 255 0 10 5 55 1 5 6 A 10 5 55 75 10 5 55 1 255 255 255 0 10 5 55 1 B 10 5 55 76 10 5 55 1 255 255 255 0 10 5 55 1 7 8 A 10 5 55 77 10 5 55 1 255 255...

Page 41: ...ted to Passport POS system all IDs will be 7 for side A and 11 for side B Idle Loop Enabled Enable or disable the Idle Media Select to turn ON if you want the media to run when the unit is in idle con...

Page 42: ...Service Manual April 2020 Figure 5 15 Media Applause Configuration Settings 1 Note Scroll down to see all programming fields on the configuration pages Figure 5 16 Media Applause Configuration Settin...

Page 43: ...cted to the dispenser E300 Encore Pump This is the default Two Wire Money Mode Select one of two options depending on how the pump is configured 5 Digits Money Mode This is the default 6 Digits Money...

Page 44: ...CB Omnia Setup with Wizard New Configuration Page 5 14 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Figure 5 17 Cloud Configuration Settings Figure 5 18 I360 Wizard Regist...

Page 45: ...Time Configuration 12 Set the proper Date And Time and Timezone For more information refer to Set Date And Time on page 5 40 13 Click Next The Select Authentication Mode page opens if Omnia is runnin...

Page 46: ...ard procedure Omnia will display a confirmation message as shown in Figure 5 21 Figure 5 21 Confirmation Popup Window 16 Click Yes save it Omnia applies the new configuration after a duration of 5 sec...

Page 47: ...ot Status Omnia Setup with Wizard Export Config Click Export Config to export and re use the current configuration of the device on another dispenser of the same site Note When importing a saved confi...

Page 48: ...e Manual April 2020 Omnia Setup with Wizard Import Configuration Omnia Setup Wizard allows you to import a saved configuration from a dispenser of the same site To import a valid configuration proceed...

Page 49: ...will display General Settings Media and Cloud pages based on the imported configuration 5 The following common configuration parameters are already set into the Omina wizard and do not need to be con...

Page 50: ...zard Import Configuration Page 5 20 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Media Settings Optional Side A Terminal ID and Pump ID Side B Terminal ID and Pump ID Figu...

Page 51: ...5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 5 21 Cloud Settings Optional Omnia Nickname Figure 5 30 Cloud Settings Import 6 From the Tools Tab set Date and Time Timezone...

Page 52: ...2020 7 Click Next The Select Authentication Mode page opens if Omnia is running version 03 02 or higher Figure 5 32 Authentication Mode Page 8 Select No Authentication unless the customer requests a d...

Page 53: ...guration on dispensers equipped with FlexPay IV and Omnia proceed as follows 1 Select the Media tab on the left sidebar of the web page Figure 5 33 Media Configuration for Applause Media System 2 Clic...

Page 54: ...follows 1 Select the General Settings tab on the left side of the web page Confirm the Select Pump connection type setting and click Save PCN Version 04 xx xx supports RTP serial which is required fo...

Page 55: ...age 5 25 4 Check ZModem connection using CLOUD Utility From the Cloud Utility click Check Serial to check the serial cable connection Figure 5 36 Checking Serial Connection In case of failure an error...

Page 56: ...Omnia Programming and Service Manual April 2020 5 Check Sniffer connection using CLOUD Utility Figure 5 38 Checking Sniffer In case of failure an error message is displayed Note For troubleshooting i...

Page 57: ...m the Insite360 Configuration page click the Registration tab 2 Enter a valid Tech ID number in the ASC ID field and then click Register Omnia to SODA for registration Figure 5 40 Pre registration to...

Page 58: ...cess or Failure i Continue with Registration ii Contact Gilbarco for Assistance If the registration is unsuccessful a dialog box as shown in Figure 5 43 opens after 1 2 minutes Figure 5 43 Registratio...

Page 59: ...a from Insite360 To unregister dispenser from Insite360 Cloud proceed as follows 1 Within the Omnia webpage application click the Insite360 tab 2 Click De Register from Cloud 3 Wait for the de registe...

Page 60: ...ation to the POS Note Depending on the POS a purge may be required Then download the POS application 3 Test the unit operation and open the fueling positions for use Omnia Web Pages Omnia Home Page Om...

Page 61: ...Software Version Core FWR Build Linux Kernel release Applications Version CloudApp version ActivityMonitor version Pumpproxy version Crindproxy Mediasyncclient Mediamanager Board Information Board Ver...

Page 62: ...n Light Omnia can connect to SPOT NTP Server Red light Omnia cannot connect to SPOT NTP Server Green Icon Cloud OK Red Icon Cloud problems Black icon Cloud package not installed Configured Green light...

Page 63: ...connection type When this parameter is changed from MOC to Generic or Generic to MOC a reboot is required Figure 5 50 General Settings for MOC Connection Type Green Icon Cloud OK Red Icon Cloud proble...

Page 64: ...p is playing an Omnia reboot is needed to restore Applause Multimedia System functionalities For more information refer to Reboot section on page 5 43 Internal IP Scheme FlexPay IV Fueling Position Si...

Page 65: ...Omnia device provides a set of utility functions to perform the following Retrieve System Information Export Config Log Retrieval Set Date and Time Advanced settings Software Update Reboot Omnia To a...

Page 66: ...36 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Retrieve System information Click System Information to the retrieve current hardware and software status of the device Fi...

Page 67: ...gs of OmniaOS CloudApp MediaApp The log is uploaded to the web page as a zip file with file name extension ppn_dateandtime zip From Log Retrieval you can select the range of dates and the required log...

Page 68: ...Logging level standard Debug mode 2 Log suppression enabled disabled If disabled a countdown until timeout will be shown Figure 5 56 Log Suppression 3 Force display size configuration Default ForceA...

Page 69: ...and Service Manual April 2020 Page 5 39 Figure 5 57 Access Code Login Mode Figure 5 58 Saving Advanced Settings IMPORTANT INFORMATION If the user loses or forgets the access code it is not possible t...

Page 70: ...gure 5 59 Setting Date and Time Field Configuration Settings Date and Time Current time not available if NTP is enabled Time zone Region of the globe that observes a uniform standard time NTP ENABLE N...

Page 71: ...d a zip file zipped that contains multiple debian signed packages The software must be uploaded in a zipped format Only use the zip file provided by Gilbarco to update the software extranet Note The s...

Page 72: ...After 12 minutes has passed the dispenser goes offline from the forecourt The pump flashes an error code 50 After 8 10 more minutes the dispenser comes back online Figure 5 63 shows the message that i...

Page 73: ...mnia Tools Omnia PCB MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 5 43 Figure 5 63 Software Update Successful Completion Message Figure 5 64 Initiating Reboot Message...

Page 74: ...Omnia PCB Omnia Tools Page 5 44 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Reboot Reboot the dispenser Figure 5 65 Reboot Prompt Figure 5 66 Reboot Status...

Page 75: ...0 For example 10 5 55 71 3000 From there you can perform Omnia maintenance functions that do not require opening the dispenser such as software upgrades Applause testing and log retrieval Ensure that...

Page 76: ...cking the corresponding Start button While a test group network or audio video is running the corresponding Start button indicates the state with the label Running and a spinning cog Figure 5 68 Netwo...

Page 77: ...way defined in the network configuration section of General Settings page Applause Server only if media is installed Manually chosen host it can be an IP address or a URL Host can be an IP or a URL In...

Page 78: ...ia Programming and Service Manual April 2020 Outside Connectivity Test If required cloud connectivity can be tested as follows 1 Select Outside Connectivity 2 Click Start 3 Select the test result in R...

Page 79: ...April 2020 Page 5 49 DNS Test If required DNS configuration can be tested as follows 1 Select DNS 2 Click Start 3 Select the test result in the Results section Figure 5 72 DNS Test Note Networking te...

Page 80: ...e test is run while Idle Busy loops videos are playing It is advisable to disable the Applause Media System before starting the A V test and re enable it again after the test is over For more informat...

Page 81: ...Audio Video Test in Error Hardware Test This test group is dedicated to check hardware status on Omnia board USB Test This test will check status of USB HUBs trying to detect devices connected to USB...

Page 82: ...unctionality that allows the ASC to perform the following operations using a well formatted USB flash drive Software Update Media Content Upload Log Retrieval Configuration retrieval Network Restore R...

Page 83: ...id Red Indicates that maintenance operation in progress Blinking Indicates that Error on USB JSON format or Error on operation Off Indicates that maintenance completed with No Errors Note DO NOT REMOV...

Page 84: ...tenance operations If the JSON syntax is not correct the execution is not started comments not included The file must be populated with at least one of the operations as shown in the following figure...

Page 85: ...uploaded debians archives 5 Plug USB drive into Omnia board Depending on the success or failure of the operations LEDs start glowing as follows LED D32 goes Solid RED and LED D31 starts blinking slow...

Page 86: ...N as shown in the following figure Figure 5 81 Folder Named with Omnia PPN 3 Open the file named OmniaSession YYYYMMDDhhmmss txt The file includes information about all of the operations performed dur...

Page 87: ...blinking together with LED D30 5 Remove the USB drive Log Retrieval Report and Checking Files on the USB Drive To perform this operation proceed as follows 1 Insert the USB drive used to install packa...

Page 88: ...ng figure Figure 5 84 Omnia Configuration Retrieval 3 Save the file 4 Plug the USB drive into the Omnia board Depending on the success or failure of the operation LEDs start glowing as follows LED D32...

Page 89: ...ss or failure of the operation LEDs start glowing as follows LED D32 goes Solid RED LED D29 starts blinking slowly LED D29 goes Solid GREEN indicating that the operation is successfully completed LED...

Page 90: ...r PC Laptop 2 Go to gvr omnia cfgs Open the folder with the name of the Omnia PPN as shown in the following figure 3 Open the file named OmniaConfig txt This text file contains all of the information...

Page 91: ...y IV with Omnia Programming and Service Manual April 2020 Page 6 1 Troubleshooting 6 Troubleshooting Open the Omnia Home page to view the status of all connections at the bottom of the page Figure 6 1...

Page 92: ...help diagnose communication problems The Omnia intercepts POS to Pump communication for non Passport POS Figure 6 2 Connection Board POS to CRIND communication Yellow CRIND two wires reversed Red Pump...

Page 93: ...when POS transmits to any pump via 2W D47 Yellow Not lit or solid if POS is Passport Blinks on when pump A or B side replies to POS via 2W PUMP RX EN D49 Green Enables POS to Pump data on Omnia Green...

Page 94: ...de of the PIP3 Figure 6 3 PIP3 Loopback Connector Pins 6 and 7 shorted Figure 6 4 Loopback Connector Location on PIP3 B Side Only PIP3 Loopback Connector Installation Location Note This PIP3 Loopback...

Page 95: ...rned ON External IP addresses for CRINDs Applause Server IP in Omnia config Applause Site Server and routers 2 Power cycle the Applause Media System Site Server 3 Check the side jumper on PIP3 4 Verif...

Page 96: ...be set to its default IP setting 172 16 100 2 for both Side A and B when Omnia is configured in the UPM This is accomplished by assigning the default IP address in the green screen of the UPM press t...

Page 97: ...he UPM should begin updating the card reader ALLOW THIS PROCESS TO COMPLETE Card reader errors or UPMs not communicatingproperly Sales go into POS from the wrong side Various unusual symptoms with UPM...

Page 98: ...RCM2 or BRCM2 1 Note The External IP Address could be customer specified and not the recommended default 10 5 55 XX value Two wire Over IP must be enabled in Omnia General settings page Card Reader Ca...

Page 99: ...ommand exactly as shown in Figure 6 6 Figure 6 6 Command 3 Save the file as config json to the Windows desktop 4 Copy and paste the config json file into the usbconfig folder 5 Copy the usbconfig fold...

Page 100: ...h the name config json Figure 6 7 Creating Folder 2 Using an editor of your choice for example Windows Notepad type the following command exactly as shown in Figure 6 8 Figure 6 8 Command 3 Save the f...

Page 101: ...254 3000 in the address field 10 Apply changes to the Omnia configuration as needed Configure the Omnia network as follows External Omnia IP address for Side A Address 10 5 55 71 Netmask 255 255 255 0...

Page 102: ...Troubleshooting Resetting the Network Configuration to Factory Values Page 6 12 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 This page is intentionally left blank...

Page 103: ...r of available IP addresses match the following requirements Two IP addresses per dispenser 1 if dispenser is single sided One IP address for the BRCM2 or BRCM2 1 One IP address for Applause Media Sys...

Page 104: ..._______ ________ c Is Applause Media System Site Server configured to use single NIC or dual NIC If the answer is dual NIC convert the Applause system to a single NIC configuration which may require a...

Page 105: ...venting 2 1 FlexPay Connect v2 3 1 I Insite360 Cloud 1 1 N Netmask A 1 P Pre Installation Checklist 3 1 Primary 5 6 5 18 R Remote Management Help Desk 3 2 S Safety Information Alert symbol 2 1 Barrica...

Page 106: ...ogramming and Service Manual April 2020 Chrome is a trademark of Google Inc EMV is a registered trademark of EMVCo LLC EMV is a registered trademark of EMVCo LLC Ethernet is a registered trademark of...

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