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Users, groups and extensions
Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / user.fm / 6/26/17
Hold music
Hold music is played for callers who are put on hold during a call or who are waiting in a queue
for an agent to become free ( p. 35). Hold music is divided into certain classes. Every class can
be assigned multiple audio files (played in sequence).
¤
Administration
Users & extensions
Hold music
Existing classes are displayed with name and number of files assigned.
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You can select hold music as the default music in the
default
column. This is used for a queue
if
Default
is selected as the hold music.
Class
default
contains predefined music for the PABX. This music is used for queues provided
no other music is available and selected. It cannot be changed or deleted.
Defining new classes
¤
Enter the name for the hold music and click
Assigning/editing audio files
¤
Next to the entry for the class, click
. . . Audio files already assigned are listed
Listening to an audio file:
¤
Click
Call
in column
Call assigned ext.
or when the extension is not registered to the phone:
¤
Enter a phone extension in field
Call custom ext.
Click
Call
. . . The phone with the
extension specified rings Pick up the receiver or press the hands-free button
Adding audio files:
¤
Click
Select the audio file from the file system on the computer or in the network . . .
The file name is entered in the text field
¤
Enter the description for the audio file Click
. . . The file is loaded and entered in the list
of audio files
After the file has been uploaded, the volume can be adjusted to the system.
A warning is issued if it is too loud. It is not possible to increase the volume further
than that.