Gigaset T440 PRO Administration Manual Download Page 38

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Users, groups and extensions

Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / user.fm / 6/26/17

High load announce-
ment

Interim announcement interrupting the hold music and informing the
caller of a high number of calls.

Choose an audio file from the options list. All available voice files
are shown.

None

: The caller is not informed

if more than

xxx

callers waiting:

A caller is only notified when more

callers than the number specified are waiting.

Wrap-up time

Pause (in seconds) for agents before the next call is put through. The

Wrap-up time

starts when call pickup is ended.

Weight

Queue priority. Value range: 0 – 255.

Weight

specifies which queue is prioritised and when free agents are

available. The higher the value, the higher the prioritisation over
others.

Ring time per agent

Time after which a call attempt to an agent is cancelled. Entering 0
means the maximum duration of 3,600 seconds is used. For the

Least

recent

call strategy,

Ring time per agent

determines when the next

agent is called.

Max. callers

Maximum number of callers kept in a queue. Once the maximum
number is reached, subsequent callers hear the engaged signal.

For certain queue statuses (such as full and no agent
answering), call divert to another number, an announcement or
an answering machine can be set up ( p. 63).

Strategy

Specifies the method used to put incoming calls through to agent
extensions:

Round robin

: Every agent is assigned a time slot in which he/her is

reachable. When the time is over, the agent is placed at the back of the
agent list and next agent moves forward.

Least recent

: The caller is put through to the agent who has been

waiting the longest to take a call

Random

: The agent is chosen randomly

Fewest calls

: The agent with the lowest number of calls receives the

call

Ring all

: All free agents are called. The first one to pick up receives the

call.

Enter

Specifies when a queue is enabled:

Do not enter if no agent is logged on or no agent is available

Do not enter if no agent is logged on

Always

Leave

Specifies when a queue is disabled:

When all agents log off

When all agents log off or when no agent is available

Never

Summary of Contents for T440 PRO

Page 1: ...Gigaset T440 PRO Gigaset T640 PRO Admin Guide INT en A31008 N2003 R103 2 7620 Cover_front fm 6 26 17 Template Go Version 1 01 07 2014 T640 PRO T440 PRO Administration ...

Page 2: ...2 Template Go Version 1 01 07 2014 ModuleVersion 1 0Gigaset T440 PRO Gigaset T640 PRO Admin Guide INT en A31008 N2003 R103 2 7620 Cover_front fm 6 26 17 ...

Page 3: ...iguration 11 User interface 14 Personal profile 15 Administration menu overview 17 Users groups and extensions 19 Managing users 20 Group management 24 Authorisations 26 Global contacts 32 Queues 35 IVR 37 Audio files 39 Hold music 40 Provisioning 41 Phones 41 Key profiles 42 Provisioning parameters 44 Provisioning groups 45 Routing 46 TDM gateways 47 SIP gateways 49 Gateway groups 54 Routing 58 C...

Page 4: ...de INT en A31008 N2003 R103 2 7620 galiliei_adminIVZ fm 6 26 17 Backing up and restoring the system 72 SIP Transports 74 SSL certificates 75 Status and diagnostic information 76 General information 76 Interfaces 76 SIP Status 77 Diagnostics 77 Reboot shutdown 78 Appendix 79 Regular expressions 79 Index 81 ...

Page 5: ...cting analogue devices phone fax p 7 Gigaset T640 PRO 4 x Gigaset T440 PRO 2 x 4 FXO Connection to the analogue phone network p 7 Gigaset T640 PRO 4 x 5 GE Ethernet RJ 45 port 10 100 1000Base T currently not used 6 GE 4 x Gigabit Ethernet LAN ports 10 100 1000Base T for connecting IP phones computers and IP switches p 7 7 LAN 8 x Fast Ethernet LAN ports 10 100Base TX for connecting IP phones compu...

Page 6: ... g an IP phone Flashing Fast Line overload or short circuit detected PoE not enabled Flashing Slow PoE loading on port but the device has insufficient current to provide the power required PoE not enabled Off No current on the output line PoE not enabled FXS Green On The phone connected is busy Flashing Extension being called Red On Fault not operational due to connection fault or SPI fault SPI Se...

Page 7: ...narios 1 USB USB ports for connecting peripherals for the server e g mouse and keyboard 2 VGA VGA port for connecting a screen for the server 3 GE1 GE 2 Currently not used 4 Earthing screw p 8 5 100 240V 1 5A 50 60Hz Power connector p 8 6 250V fuse 1 2 3 4 5 6 Internet VoIP Analogue devices IP phones VoIP PABX VoIP TDM gateway Local network Public phone network PSTN ISDN VoIP ...

Page 8: ... Observe the safety instructions and the information on the place of installation in the manufacturer documents provided The installation instructions supplied provide information on initial use of the PABX Keep to the sequence described for initial use Straight through Ethernet cable not supplied Connect the network connector of the computer directly to the LAN port Remember that beforehand you m...

Page 9: ...es can be connected to the FXS ports These analogue devices can then be used for Internet telephony An FXS port supplies the line voltage and ringing current for the phones Connecting to the phone network or PABX FXO ports are only available for the Gigaset T640 PRO An FXO port establishes the connection to the public phone network PSTN or an analogue PABX An FXO port receives the line voltage and...

Page 10: ... not supplied Connect the BRI RJ 45 port to an ISDN device A cable with a minimum rating of 0 14 A mm is required for BRI port connections to the phone network to provide protection against electric shock and fire Earthing cable 1 5 A mm minimum not supplied Undo the earthing screw on the rear of the housing Attach the earthing cable to the earthing screw Connect the other end of the earthing cabl...

Page 11: ...onnectors required are available on the back of the device should direct access be required such as for a reinstallation or fault analysis Computer peripherals such as mouse keyboard and monitor can be connected here Connect a computer peripheral Plug a USB cable into one of the USB ports type Standard A and connect it to the peripheral device Connect a monitor Use a VGA cable with a male connecto...

Page 12: ...d Installation width 19 height 1 HE Installation without server cabinet If you are not installing the PABX in a server cabinet To install the device so as to be non slip affix the rubber knobs to the underside of the housing Attach the installation adapters to bothsidesofthehousing Usethe screws supplied Positionthedeviceonapre installed shelf in the server cabinet Secure the ends of the installat...

Page 13: ...he device the login screen is displayed Login Enter the user name User name and associated PIN Installation Wizard An Installation Wizard starts automatically on initial login to the user interface This guides you step by step through important settings Set language for Wizard Next A screen follows enabling you to load a backup On initial use Skip screen with Next To restore the configuration from...

Page 14: ... DNS servers p 68 Disabling the DHCP server The PABX features an integrated DHCP server this is enabled on delivery If another DHCP server is active in the network the PABX s DHCP server must be disabled Disable the DHCP server using switch Enable DHCP Server p 69 Configuring the email server An external email server must be set up to be able to send emails Enable the sending of emails with switch...

Page 15: ... Confirm settings Submit settings The PABX is restarted Licensing To use the PABX the license made available on purchasing the system must be activated Administration System License Click and select the license file from your file system Upload The system is now enabled The network settings configured may mean you now have no access to the interface from the computer Restore the connection with a ...

Page 16: ...ifferent column content In the title of the column whose content you want to sort tap the list is sorted in descending order alphabetically or numerically Click to sort the list in ascending order again Setting the number of displayed entries For lists with many entries it is possible to set the number of entries displayed on one screen Select from the list the number of entries to display The num...

Page 17: ...es such as by Name or Number in a contact list or by MAC address or IP address in the phone list Enteroneormore letters digitsin asearch field Click Onlyentries starting with what is entered in the search field are displayed Delete filter Click The filter is deleted Click The list is updated Personal profile A personal profile containing the following information is set up for every user First nam...

Page 18: ...r current PIN Enter new PIN Repeat new PIN Save Changing the language Profile Change language Select the language required Save Pretending to be another user Here you can change settings for users and check them when faults occur Profile Impersonate Enter a user name or select the user name you want to use as an alternative Save The change of language also applies for the language settings on the ...

Page 19: ...nt groups p 25 User import p 22 Name number p 23 Permissions Permission groups p 27 GUI p 30 Global contacts Contact list p 32 CSV import export p 33 Queues p 35 IVR p 37 Audio files p 39 Hold music p 40 System License p 66 Update p 66 CDRs p 67 Network IP configuration p 68 DHCP server p 69 Email delivery p 70 Fax p 71 Date time p 71 System settings p 72 Backup Automatic backup p 72 Manual backup...

Page 20: ...ovisioning parameters p 41 Routes Gateway groups p 54 SIP gateways p 54 TDM Gateways FXS ports p 54 FXO ports p 54 BRI ports p 54 Inbound routes Inbound routes p 58 Night answer service p 54 Outbound routes p 61 Call forward Queues p 63 Hunt groups p 65 System status General information p 76 Interfaces p 76 SIP Status p 77 Diagnostics System log p 77 Telephony p 77 Operating system p 77 Intrusion ...

Page 21: ...mes demo101 demo103 are set up p 11 which you can change or delete for internal purposes You set up additional user names for PABX users u Gigaset T440 PRO up to 40 users u Gigaset T640 PRO up to 80 users Users can be assigned to different groups in line with their functions u Pickup groups Members can accept the calls of other group members p 24 u Hunt groups All members are reachable on the same...

Page 22: ...er 1 the filter returns all entries whose name starts with Ab and extension number with 1 Delete filter Click in the field The value is cleared Click The list is updated Sort list In the title of the column whose content you want to sort by tap the list is sorted in descending order alphabetically or numerically Click to sort the list in ascending order again Delete list Click The entry is deleted...

Page 23: ...answering machines Enter the answering machines numbers separated by commas E mail Email address of user The email address is used to provide notifications of arriving answering machine messages and for Fax2Mail Fax2Mail is always enabled notifications of answering machine messages can be set by the user Menu Call Forwarding Call Forwarding Email notification on new voice messages Language The set...

Page 24: ...nt of the user to authorisation groups p 27 All authorisation groups of type User are made available Assign user Click Remove user from group Click Assignments to All Users and All visible users cannot be deleted Image Image shown as a CLIP image Click Select the image from the file system on the computer or network The file name is entered in the text field Save The image is loaded and displayed ...

Page 25: ...is already in the directory Name Number Administration Users extensions Users groups Name number This screen gives an overview of the user names The first name and last name of the user and their telephone extension is shown for each user name You are also given information about the affiliation to wait queues and collective lines and about settings for Calling Line Identification CLIP and incomin...

Page 26: ...th name and the number of its members Setting up a new pickup group Enter the name for the group in field Group Click The group is entered without members Adding removing group members Click next to the group entry The users assigned to the group are listed Adding a user Open the User list Click on the users to be included in the group they are marked with a tick Click Removing a user Click next t...

Page 27: ...inear The extensions of group members ring in succession Calls are forwarded to the first extension If this line is busy or the phone is not picked up within a specified time the other extensions are called in succession parallel All extensions ring at the same time As soon as one extension user picks up the parallel ringing stops Group busy Activated If one extension in the group is busy the call...

Page 28: ... the order in which they are entered in the group Use and to move the entry upwards or downwards Authorisations Menu Permissions enables two kinds of authorisations to be specified and users and user groups to be assigned u Permission groups p 27 provides different ways to structure how the phone the directories and the queues are used for different users It is possible for example to set up autho...

Page 29: ... Permissions Permission groups Existing groups are listed with Name Type and Members number Enter a name for the group in field Name Select the group type from list Type Admins Group for the Administrator This group is assigned to user name admin This assignment cannot be deleted All Hosts This group contains the entry for the in house PABX This entry is used for configuring Auto Answer for exampl...

Page 30: ...d authorisations Call waiting Call recording Call forwarding Override call forward Manage automatic recordings Busy Lamp Field Allow CLIP Allow CLIR Allow DND Direct Pickup Manage own user recordings Monitor own queues Manage own queue recordings Fax server Show GUI assign authorisations to a GUI group p 30 Edit permission group All Users Name Type Members Permission apply to group Permission appl...

Page 31: ...ate authorisation group Executive s office with authorisation Direct Pickup and apply it to the group Executive s office and Override call forward apply it to the group Secretar iat Assign Executive s office and Secretariat to a shared call accept group p 24 Create key profiles for the two phone types p 42 with key assignments Intercom and Group pickup and assign these key profiles to the provisio...

Page 32: ... New admin GUI 63 108 means for example for authorisation group New admin GUI 63 of 108 possible GUI modules are enabled Setting up a new GUI group Enter the name for the group in the text field Click The group is entered without authorisation Deleting a GUI group Click in the line for the group The group is deleted Call recording is another example where authorisations and authorisation groups ar...

Page 33: ...vel module is dis abled all the lower level modules are also disabled Enable disable a module using the ON OFF switch Click Save to save the settings Assigning a GUI group to users Create the authorisation group applying authorisation Show GUI to the GUI group and adding it to the authorisation group Enable the authorisation group for the user s to be assigned this GUI authorisation p 22 The Login...

Page 34: ...Parameter Parameters First name and Last name are used for the name filter The number filter uses the Office Mobile and Home parameters Filtering and sorting lists p 14 Use the Delete all Contacts button to remove all entries from the global contact list This makes sense for example when you want to re import contacts from a file p 34 It prevents the creation of duplicate entries First name First ...

Page 35: ...led the first line in the export contains First name Last name Company Work Mobile Home Disabled Only the contacts are exported Start export Click Download CSV Select the destination for the file in the file system and enter a file name The default is prv_pb_ ID csv Quickdial You can enter a quick dial for Office Mobile and Home Dial the quick dial on your phone like this Quick dial Image Image sh...

Page 36: ...extensions Global contacts CSV import export CSV import Click Select the file from the file system of the computer or network Select character encoding UTF8 or ISO Select separator used File includes header Enabled the first line in the file is not entered as a contact Disabled The first line is taken as a contact entry Click Upload The entries are displayed as a table for checking Click The entri...

Page 37: ...es for diverting calls to a queue p 63 Title Queue name Extension Queue extension Hold music Callers hear whilst waiting the PABX s hold music or custom hold music Select the hold music class from the options list Hold music class p 40 Default A caller hears the default hold music Ring instead of hold music The caller hears the dialling tone Greeting Select an audio file for the introductory greet...

Page 38: ...recent call strategy Ring time per agent determines when the next agent is called Max callers Maximum number of callers kept in a queue Once the maximum number is reached subsequent callers hear the engaged signal For certain queue statuses such as full and no agent answering call divert to another number an announcement or an answering machine can be set up p 63 Strategy Specifies the method used...

Page 39: ...ny which is configured as an IVR The caller hears an announcementprompting For question aboutyour product please press 1 for technical problems please press 2 One key press by the caller connects the caller to the cor rect person Prerequisite You have at least one voice file you can use as an announcement You must record this voice file or load it onto the PABX beforehand p 37 Setting up an IVR Ad...

Page 40: ...s the announcement text is repeated Allow direct dial Enabled The caller can enter several digits in succession to dial a sub scriber directly Only internal numbers can be dialled There is a short pause after the last digit before dialling starts Disabled Callers must select their way through the voice menu digit by digit None No action The connection is not ended The caller can press another butt...

Page 41: ...es uploaded Recording an audio file In field Extension enter the extension number of the phone for the recording Click Record The phone rings Pick up the receiver or enable the hands free function and follow the instructions Refresh the display of screen Audio files by clicking menu Audio files again for example The new announcement is displayed In field Description enter a name for the audio file...

Page 42: ...ues provided no other music is available and selected It cannot be changed or deleted Defining new classes Enter the name for the hold music and click Assigning editing audio files Next to the entry for the class click Audio files already assigned are listed Listening to an audio file Click Call in column Call assigned ext or when the extension is not registered to the phone Enter a phone extensio...

Page 43: ...ent and the relevant default values are overwritten Phones Administration Provisioning Phones This screen shows all phones known to the PABX The PABX automatically detects all phones of the following device types when in the local network Gigaset DE310 IP PRO Gigaset DE410 IP PRO Gigaset DE700 IP PRO Gigaset DE900 IP PRO Gigaset N510 IP PRO with a maximum of 6 handsets Gigaset N720 DM IP PRO with ...

Page 44: ...y in the default settings for the PABX they can be added to or overwritten Function keys are available on the following phones The list also includes devices no longer in the network DE 410 IP PRO 7 function keys can be upgraded to 21 with expansion module DE 700 IP PRO DE 900 IP PRO 14 function keys can be upgraded to 56 with a maximum of 3 expansion modules Maxwell 10 100 programmable keys Maxwe...

Page 45: ...ves are able to assign functions to the function keys of a phone not the expansion modules You can prevent this by locking the keys assigned a function inherit The key keeps the default PABX assignment if available External destina tion Dial external number Enter the number in field Number Data Extension Select the extension Enter the extension number in field Number Data Group pickup Call pickup ...

Page 46: ... differing from the standard on certain devices There is detailed information on the parameters for each end device in the Gigaset portal at https teamwork gigaset com gigawiki display GPPPO Provisioning step by step Creating a provisioning profile Administration Provisioning Provisioning parameters Enter the name for a new profile in field Profile Click Create new Profile The profile is entered i...

Page 47: ...igns the first 4 keys Key profile T2 assigns keys 5 and 6 and is created as sub group P2 under P1 You can now assign to users provisioning group P1 with key assignment T1 and other users P2 comprising key assignments T1 and T2 Administration Provisioning Provisioning groups In field Group enter a name for the group In field Title specify an optional name for the group This is then shown instead of...

Page 48: ...d align routing to the needs of the company Configuration process You require provider access details and any other information about the connection provided Specify rules for incoming and outgoing calls Help on setting up SIP accounts trunks is available from https teamwork gigaset com gigawiki display GPPPO ITSP SIP Trunking SIP Set up at least one gateway group Set up a SIP gateway for every pr...

Page 49: ...o users on this screen Administration Routes TDM Gateways FXS ports Select one user from the list for every FXS port to which a device is connected Save The analogue devices automatically receive the extension of the respective users p 21 If a user has already registered a phone having this extension with the PABX it is deregistered FXO ports analogue trunk lines An FXO port establishes the connec...

Page 50: ...evices p 8 Every ISDN port can be configured as a Point to Multipoint or Point to Point connection Administration Routes TDM Gateways BRI ports Enter the trunk name Parameter Information on the status of FXO ports is available on screen Administration System status Interfaces p 77 Country Code Country code e g 49 for Germany Area code Local area code e g 30 for Berlin PTP Pilot number Main number ...

Page 51: ...teway group above all Outbound caller ID because this information is appended in addition to that from the TDM gateway Once all fields are entered only the extension may be signalled by the gateway group If only the country code is specified a combination of local area code trunk number and extension must be signalled Layer 2 mode PTP Pilot number PTP For a Point to Point connection Point to Multi...

Page 52: ...h the provider to register the SIP account mandatory for ITSP Language Announcement language Dial command Format in which numbers are sent PJSIP prefix number 1 gateway prefix is replaced by parameter Add prefix if defined Outbound routes p 61 number 1 number is replaced by the number dialled 1 removes the first digit of the number selected e g when 0 must be dialled first to get an outside line g...

Page 53: ... port NAT Default setting Yes Connection problems may arise if you connect the PABX to a router with NAT firewall Try the following settings Force rport Causes the SIP server to return a response to the source IP address port of the connection request comedia only Symmetric NAT traversal Enables the PABX to determine address information IP address port from received data packets of the destination...

Page 54: ...ot known which button was pressed info SIP INFO application dtmf relay The value key pressed is sent as an SIP data packet rfc2833 RTP meta data The DTMF tone is analysed and its value packed and dispatched in a RTP packet Ask your provider which type of transmission it supports From user User name assigned by the provider Often the same as the call number parameter User but can be different From ...

Page 55: ... the bandwidth of your DSL connection the better the codec the more data needs to be sent Enable the voice codecs to be used by the gateway Observe the specifications from your provider Priority when using codecs from left to right and top to bottom Allowed IP subnet Specify the subnets to which calls are allowed Default 0 0 0 0 0 all subnets are allowed Format IP address subnet mask The subnet ma...

Page 56: ...s At least one gateway group must be set up so the system can be used for making calls A gateway SIP FXO or ISDN must be assigned to a gateway group If the Installation Wizard is used for start up a gateway group is already set up with the default settings for the trunk line configured Administration Routes Gateway groups Enter the name for the group Create new group Gateway group Gateway group Ga...

Page 57: ... setting up the trunk line These can be changed as required Check the automatically created entries for the gateway group Help on testing the interoperability of your SIP trunk is available from https teamwork gigaset com gigawiki display GPPPO ITSP SIP Trunking Edit gateway group Title Permit inbound calls Asserted Identity Inbound DIDs Inbound caller ID Gateways Search replace pattern for assert...

Page 58: ... caller can be called back on this number Search replace pattern for asserted identity 1 With some providers the SIP header contains the caller s extension for identification Asserted Identity You use this parameter to specify what to do with this information for outgoing calls Inbound DIDs Pattern for handling the prefix for incoming calls Determines how an extension is forwarded internally i e h...

Page 59: ...ould always be sent All connection numbers 10 are replaced by 10 The number of the connection is sent All connection numbers 1 are sent The last digit of the internal 3 digit number is replaced by a 1 digit extension 498912345678 d Numbers in format 4989123456781 where 1 stands for a 1 digit extension and is used as variable 1 10 1 are replaced by 498912345678101 0 for dialling an outside line sho...

Page 60: ...to the exchange or TDM gateway in line with the variables in parameter Dial command The leading 0 is removed there because it is no longer required p 50 Using the routing settings you define rules according to which the forwarding of incoming and outgoing calls is to take place for certain times or people Inbound routes For incoming routing you specify for a gateway group what the process is for i...

Page 61: ...h calls to this number are diverted If you want to use the time control Select profile number 1 9 If you do not select a profile for the time control all calls will be put through irrespective of the time 24 7 Save Time controlled diverting of calls With this you are able to specify different routes by business hours or public holidays Select the required gateway group from the list Advanced optio...

Page 62: ...pany 2 the extension Configuration for Inbound DIDs in gateway group Incoming routing Enable disable the rule with the Active switch Enabled The rule can be enabled in the Night answer service tab for users Save Night answer service Enable disable on this screen the profiles for incoming routing you have defined Administration Routes Inbound routes Night answer service Enable a profile for all use...

Page 63: ...certain times in their own local area network nationally or internationally You can also ensure for example that emergency calls can be made from all phones regardless of whether the parties are registered or not Administration Routes Outbound routes Simple outgoing routing to certain number The simplest form of outgoing routing is diverting certain outgoing calls such as calls to mobile numbers t...

Page 64: ... is to apply Users must be assigned this authorisation group p 27 Select the gateway s from the lists under Gateway group to be used for routing these calls All SIP gateways configured are shown The number specified in field Add prefix is placed before the number dialled if the dial command defined for the SIP gateway contains variable prefix p 50 Enable disable the rule with the Active switch Sav...

Page 65: ...Prerequisite Queues must be set up p 35 Administration Routes Call forward Queues The screen shows all queues set up with extensions and names Click next to the queue for which you want to set up a divert Destination numbers for call forwards Specify the destination numbers internal for the call divert These numbers can then be used in the rule The rules defined are evaluated from top to bottom Ch...

Page 66: ...n the text field Click Upload the file is uploaded or Click record The phone with the extensions of user name Admin rings Pick it up Say the announcement Press Saving settings enabling call divert Click Save The call divert set for the queue is enabled always All calls are diverted full Call divert when all extensions in the queue are busy timeout Call divert when no agent picks up within the time...

Page 67: ...ion numbers internal as you require These numbers can then be used in the rule Specify rules for call divert Setting up rules separately for internal and external calls When is calldivert to apply Configure the settings in the required column You can define call diverts in one multiple or all columns To where is the call diverted Select in each case the required destination number from the selecti...

Page 68: ...mware file is loaded and installed Upload progress shows the progress of the installation The Login screen is shown once the installation is complete All the configuration settings are kept as they were You will receive a message if changes made to the system settings require the PABX to be restarted The configuration of your PABX is not affected by firmware updates To be on the safe side however ...

Page 69: ...dium as a CSV file The specifications are as those for the contact list export p 33 Select the type of list formatting Encoding UTF or ISO and Separator Semicolon or Comma must be selected and enable disable Header Click Download CSV Specify the destination and save Network If you ran the Installation Wizard all the way through when setting up your PABX network configuration is already complete Yo...

Page 70: ...by the IP address of the router gateway and the network mask see example u An IP address must be unique across the network meaning it may not be used by another device connected to the router gateway u The fixed IP address may not belong to the address range reserved for the DHCP server of the router gateway Check the settings on the router or ask your network administrator Example Router IP addre...

Page 71: ...its in with the other network settings i e with the subnet mask and any IP addresses with a fixed assignment DNS Server optional IP address of the DNS server The DNS Domain Name System allows you to assign IP addresses to symbolic names The DNS server is required to convert the DNS name into the IP address when a connection is being established to a server By default the router gateway s IP addres...

Page 72: ...ABX gigaset prov This option ensures that the PABX is set as a provisioning server on all phones How this option is set depends on the system on which the DHCP server runs Example for a Linux DHCP server File dhcpd conf option dhcp_114_FW_URL http 192 168 0 50 gigaset prov If there are any devices in your network with a fixed IP address you must ensure these addresses are outside the address range...

Page 73: ...r Minute in the relevant fields Save SMTP authentication type The following methods are possible for authentication on the server PLAIN Standard RFC 4616 User name for authorisation user name for authentication and password are sent unencrypted The three strings are merged into one and Base64 encoded LOGIN As PLAIN but authorisation and authentication are in two steps CRAM MD5 Standard RFC 2195 SC...

Page 74: ...lues Confirming a change Click Commit Rejecting a change Click Revert Backing up and restoring the system Perform regular backups of the data and system settings of your PABX You can backup the data manually at any time or create a schedule for regular automatic backups Backup files are kept in the file system of the PABX They can also be backed up to external storage manually The backup files con...

Page 75: ...time and date of the backup example galilei backup 20141118 144301 tar gz Saving a file to an external location Click Download backup file Select the destination and save Restore Backup files created manually or with regular backups can be loaded back onto the system if required Administration System Backup Restore All backup files on the phone system are made available The most recent file is at ...

Page 76: ...e Click Enter parameter Save Parameter Modifying parameters for a SIP transport Click next to the transport entry Removing SIP transport Click next to the transport entry Transport name Name of the transport Transport bind ip IP address for the binding 0 0 0 0 can create a binding with any IP address Transport bind port Port on which the PABX expects SIP queries from the provider listen port Trans...

Page 77: ...ption and is made available to the communication partners on the network If you use TLS encrypted connections to the provider you must upload the SSL certificates this requires into the PABX You can assign imported certificates on the SIP Transports screen p 74 Administration System Certificates Certificates that have already been imported are listed here Importing new certificate In field Descrip...

Page 78: ...the PABX interfaces connections Information on ISDN connections BRI digital modules Disabled Not connected Active OK Connected and ready RAI alarm Remote Alarm Indicator is sent by a terminal when the input signal is lost LOS LOF alarm LOS loss of signal Fault message when a network component ascertains the loss of the input signal LOF loss of framing Fault message when an ATM receiver station los...

Page 79: ...rrently no connection Handset offhook Receiver picked up Call connected Connection established FXO ports are only available for the Gigaset T640 PRO Not connected Not connected Ethernet connected Connection to Ethernet Power connected Interface powering connected PoE device Ethernet and power delivered Connection to Ethernet and power over PoE SIP connection User name refresh status registration t...

Page 80: ...It takes about 2 minutes and phoning is not possible during this time All the configuration settings are kept as they were Shutting down the PABX Click Shutdown The system is shut down Phoning is no longer possible Resetting the PABX to the default settings Click Factory reset The system is shut down and restarted with the default settings All your configuration settings are lost but can be restor...

Page 81: ...rticular times There are different languages for regular expressions for which comprehensive syntax rules are defined The PABX uses Perl Compatible Syntax Expression PCRE The syntax of regular expressions is very extensive and complex Only a few elements are required for the PABX configuration Only the main syntax elements used in the search and replace patterns for numbers are described here Plea...

Page 82: ...lace pattern 0 1 0 is placed in front of any number pattern Groupings not generating a backward reference Example 0049 0 89 3450 Pattern identical to the last pattern but no referencing possible Square brackets Alternatives one of the characters in the brackets must be in the string Example 0 9 a z stands for exactly 1 digit from 0 to 9 and one character from a z e g 3a 5c 9z A difference is made ...

Page 83: ...mber format 50 Call pickup assign to function key 43 Call pickup group 24 Call sequence collective groups 25 Calls number of simultaneous 52 CDR refer to Call Data Records Certificate 75 import for TLS 75 select for TLS 74 Change the language 16 Change the PIN 16 Codec 53 Collective group call sequence linear 25 call sequence parallel 25 Configured phones 76 Configured users 76 Connect computer 6 ...

Page 84: ...Fast Ethernet LAN FE 3 FAX protocol T 38 52 Filter list alphabetically 15 by names or numbers 15 delete filter 15 Firmware version update 66 Follow up time 36 Function key group pick up 43 FXO port 7 assign call number 48 assign number 47 FXO trunk set up 48 FXS port assign to user 47 FXS FXO connection status 77 G Gateway group assign SIP gateway 51 set up 54 Gigabit Ethernet LAN GE 3 Gigaset T44...

Page 85: ...blic 75 Key assignment IVR 38 L LAN connection 6 LEDs 3 4 Licensing 13 66 Licensing status 76 List add entry 14 delete entry 14 edit 14 filter 14 sort 14 Load audio file 39 64 Load audio file for hold music 40 Log out 14 Login 11 Login details 11 M Main memory status 76 Manual backup 73 Menu tree 17 message URL http wiki gigasetpro com 66 N Name filter 15 National ISDN dialling code 48 Number in d...

Page 86: ...wering machine 63 Queue divert 63 enable 64 rules 64 Queues 35 Quick dial 33 R Rear panel 5 Record announcements 64 Record audio files 39 Registrar 50 Regular expressions introduction 79 Replace pattern 56 Reset 78 Restart 78 Restore 73 backup file 73 system 73 Restrict call 62 RFC 2833 52 Ringing time 36 Ringtone type door interphone 25 Routing 58 incoming 58 outgoing 61 Routing change outgoing g...

Page 87: ...rt 75 verify 74 Transport 51 74 Transport protocol 74 TSI Transmitting Subscriber Identification 71 U User assign FXS ports 47 assign pickup groups 22 assign provisioning group 22 assign to a queue 37 do not show in internal directory 21 email address 21 extension 21 GUI authorisation 30 switch 16 User interface change language 16 change PIN 16 controls 14 log out 14 login 11 screen navigation 14 ...

Page 88: ..._back_en fm 6 26 17 Template Go Version 1 01 07 2014 A31008 N2003 R103 2 7620 Issued by Gigaset Communications GmbH Frankenstr 2a D 46395 Bocholt Gigaset Communications GmbH 2017 Subject to availability All rights reserved Rights of modification reserved gigasetpro com ...

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Gigaset T440 PRO, Administration Manual

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