18
ST
AND
ARD B
ASIC LIMITED
W
ARRANTY
ON RESIDENTIAL OIL
W
A
TER HEA
TERS
GENERAL
The man
uf
acturer w
arr
ants that, subject to v
e
rification of a w
arr
anty
claim within the w
arr
anty per
iod as descr
ibed belo
w
, it will tak
e the
necessar
y correctiv
e action to either repair or replace a w
ater heater
or component par
t which is deter
mined to be def
ectiv
e in mater
ial or
w
o
rkmanship subject to the ter
ms and conditions outlined in this
document.
Fur
ther
, an
y replacement w
ater heater or component par
t
supplied under w
arr
anty will carr
y only the une
xpired por
tion of the
or
iginal w
a
ter heater’
s w
arr
anty
.
The n
umber of replacement w
ater
heaters is limited to one (1) per or
iginal unit purchased.
If due to
some e
xtremely un
usual circumstances
, a replacement w
ater heater
or component par
t is f
ound to be def
ectiv
e b
y our inspection & test-
ing depar
tment, another heater or component par
t will be supplied to
fulfill the ob
ligation of the w
arr
anty of the or
iginal heater
.
THE INNER
T
ANK
If the inner tank f
ails within *SIX (6) y
ears after the date of the or
igi-
nal installation, a replacement w
ater heater will be pro
vided to the
par
ty from whom the unit w
as or
iginally purchased.
If the w
ater
heater is installed in other than a single f
amily dw
elling, the tank w
a
r-
ranty is limited to ONE (1) y
ear
.
If an e
xact replacement is not a
vail-
ab
le
, the man
uf
acturer reser
ve
s the r
ight to fur
nish a compar
ab
le
model w
ater heater
;
h
o
w
e
ver
, a surcharge will be applied f
or an
y
additional component(s) incor
por
ated in the replacement w
ater
heater
.The w
arr
anty reply card m
ust be completed and sent bac
k to
the man
uf
acturer within f
o
rty-fiv
e (45) da
ys of the installation date
.
If
said w
arr
anty card is not retur
ned, the date indicated on the model
ser
ial plate will pre
vail.
COMPONENT P
A
R
T
S
If an
y component par
t is f
ound to be def
ectiv
e within ONE (1) y
ear
from the date of or
iginal installation, pro
vided said def
ectiv
e par
t is
an in-house f
actor
y made piece or an or
iginal f
actor
y appro
ved OEM
piece
, the man
u
facturer will fur
nish a replacement par
t after the
receipt and testing of the par
t claimed to be def
ectiv
e
.
THIS W
ARRANTY WILL
NO
T
APPL
Y
1)
To
def
ects or malfunctions resulting from f
a
ilure to proper
ly
install, oper
ate
, or maintain the unit in accordance with the pr
int-
ed instr
uctions
.
2)
If the installation does not conf
or
m to CSA &/or ETL Standards
as w
ell as an
y applicab
le national or local b
uilding codes
.
3)
To
an
y damage or f
ailure caused b
y ab
use
, accident, fire
, floods
,
freezing or other acts of God.
4)
To
an
y damage or f
ailure caused b
y oper
ating the heater without
an appro
ved pressure & temper
ature relief v
alv
e ha
ving been
installed.
5)
To
an
y damage or f
ailure caused b
y oper
ating the heater with an
empty or par
tially empty inner tank or sediment b
uild-up result-
ing in dr
y fir
ing of the heating elements
.
6)
To
an
y damage or f
ailure caused b
y utilizing the heater in con-
junction with an
y other energy sa
ving de
vice or other source(s)
of energy not appro
ved b
y the man
uf
acturer
;
or f
o
r other than
use with potab
le w
ater without an
y additiv
es such as salt, chlo-
rine or chemicals other than those added f
or the pur
pose of ren-
der
ing the w
ater fit to dr
ink.
7)
To
an
y damage or f
ailure caused b
y the remo
val of the anode
&/or b
y not assur
ing that there is a w
o
rking anode in the tank at
all times
.
All anodes m
ust be chec
ked at least once e
ver
y tw
o
years & replaced, if necessar
y.
8)
To
an
y damages or f
ailure caused b
y ha
ving affix
ed to the heater
an
y non-f
actor
y made or f
actor
y appro
ved replacement par
t(s)
such as elements
, controls
, dip-tubes
, relief v
alv
es
, etc.
9)
To
an
y damage caused b
y not ha
ving the w
ater heater installed
adjacent to a free flo
wing dr
ain in the e
vent of w
ater leakage
.
10)
If the heater is oper
ated at w
ater temper
atures e
xceeding the
maxim
um setting of the oper
ating &/or high limit control or the
heater is not supplied with potab
le w
ater
, free to circulate at all
times
.
11)
If the heater has e
xper
ienced the eff
ect of ther
mal e
xpansion
due to e
xcessiv
e pressure (e
xceeding 300PSI).
The result of
e
xcessiv
e pressure usually re
verses the bottom of the inner tank
and can occur with the addition of a pressure reducing v
alv
e &/or
a chec
k v
alv
e in the m
unicipal w
ater supply system in a single
family dw
elling.
12)
If the heater is installed outside of Canada or the United States
.
SER
VICE LABOUR RESPONSIBILITY
This w
arr
anty does not co
ver an
y labour e
xpense f
or ser
vice
,
remo
val, or re-installation of a replacement heater
.
All such e
xpens-
es are y
our responsibility
.
SHIPPING COSTS
If a w
ater heater or component par
t is deemed to be replaced, the
man
uf
acturer will pa
y the tr
anspor
tation costs of the replacement
unit to a con
venient author
iz
ed distr
ib
utor or retailer as selected b
y
us
.Y
ou m
ust pa
y an
y local car
tage including the cost of retur
ning the
replaced item to the author
iz
ed distr
ib
utor or retailer from whom the
replacement is coming from.
HO
W
T
O
MAKE A CLAIM
An
y claim f
or w
arr
anty ser
vice should be made to y
our contr
actor
,
wholesaler or retailer from whom the w
a
ter heater w
as purchased.
In
tur
n, said contr
actor
, wholesaler or retailer will contact the man
uf
ac-
turer from whom the
y purchased the heater
.If this procedure cannot
be f
ollo
w
ed, contact an
y other local contr
actor
, wholesaler or retailer
handling our w
ater heaters
.
Also
, f
or w
arr
anty inf
or
mation y
ou ma
y
call the man
uf
acturer’
s customer ser
vice depar
tment at (514) 645-
8893 or 1-800-363-9354, e
xt.
240.
W
e
suggest that pr
ior to calling
the f
a
ctor
y,
that y
ou mak
e sure to ha
ve
the model n
umber & ser
ial
n
umber that is to be f
ound on the outside casing of the heater
.Proof
of purchase sho
wing the date
, name and place of the b
usiness from
whom the w
a
ter heater w
as purchased is essential to settle an
y w
a
r-
ranty claim dispute o
ver the length of the per
iod of installation.
If an e
xact replacement is not a
vailab
le
, a current model w
ater heater
or component par
t with compar
ab
le oper
ating f
eatures will be pro
vid-
ed b
y the man
uf
acturer
.
If go
ve
rnment regulations or industr
y stan-
dards require the replacement model w
a
ter heater or component
par
t to ha
ve
f
eatures not f
ound on the def
ectiv
e model w
ater heater
or component par
t, y
ou will be charged the diff
erence in pr
ice asso-
ciated with these required f
eatures
.
If y
ou pa
y the diff
erence in pr
ice
for these required f
eatures
, y
ou will receiv
e a complete ne
w
Standard Basic Limited
W
arr
anty f
or the replacement w
ater heater
.
MISCELLANEOUS
No one is author
iz
ed to mak
e an
y other w
arr
anties on the man
uf
ac-
turer’
s behalf
.A
n
y implied w
arr
anties of an
y nature off
ered b
y a third
par
ty other than what is stated in this Standard Basic Limited
W
arr
anty will not be honoured.
No claims f
or incidental or conse-
quential damages (including damages from leakage) will be accept-
ed.
If y
ou do not retur
n
the w
arr
anty card, a proof of purchase sho
w-
ing the name
, date and location of the or
iginal source of purchase is
a necessity to process a w
arr
anty claim.
F
ailure to produce this doc-
umentation will result in the lesser or the w
arr
anty per
iods being
off
ered.
In order to a
void an
y confusion &/or disputes
, w
e
suggest
that the w
arr
anty card be completed and mailed bac
k no later than
fo
rty-fiv
e (45) da
ys after installation.
EXTENDED W
ARRANTIES
F
or inf
or
mation on some premium quality residential gas & electr
ic
w
a
ter heaters
, contact y
our local licensed plumber or look f
or them
at selected retailers
.
