39
USEFUL INFORMATION
TROUBLESHOOTING AND POSSIBLE SOLUTIONS
9.2
WARRANTY
Warranty for a period of 2 years from the date of purchase on hardware and workmanship
is granted by the dealership where the digital piano was originally bought. In the event of
a defect the buyer has in the first instance, exclusively the right receive a supplementary
performance. Supplementary performance includes either rectification or supply of a
replacement product. Equipment or exchanged parts become to be the property of the
processing dealership.
In the event the rectification should fail, the buyer may demand a reduction on the purchase
price or withdraw from the contract and, if the dealership is responsible for the defect,
demand compensation for damages and/or expenses deriving from the defect(s).
The buyer must inform the dealer immediately on any defects identified. The only way
to prove a warranty claim is that the buyer can present a valid proof of purchase, e.g.
invoice. Damage arising from incorrect handling, operation or storage as well as by force
majeure or other external influences, does not comply with the warranty terms, nor in
addition does the use of consumer products such as e.g. rechargeable batteries, strings,
skins or seals.
If you suspect to have a claim covered by the warranty terms regarding your GEWA digital
piano, please contact your dealer during regular business hours.
10
TROUBLESHOOTING AND POSSIBLE SOLUTIONS
With the tips listed here you can possibly fix occurring faulty behavior of your digital
piano on your own. Should your efforts still not be successful please contact your next
specialized dealership.
POSSIBLE CAUSE AND SOLUTION
Defect
Possible cause
Possible solution
The device can not be
switched on
• The mains plug is not
plugged in
• The mains adapter is not
correctly connected
• Check the mains adapter and
its connections.
If necessary reconnect it..
Clicking noise when
switching on/off
• This is normal and can
happen when the digital
piano is switched on and
off.
Static noise comes
from the speakers
during operating
• Interference with other
devices (e.g.mobile
phones).
• Increase the distance
between the digital piano and
the other devices or switch
the other devices off.
The sound is much
too quiet or cannot be
heard at all.
• The volume control is set
too low.
• Set the volume control louder.
Headphones are connected.
• Remove the headphones.
The pedals do not
function correctly
• The pedal cable is
not connected properly.
• Check if the pedal cable is
firmly connected to the
socket.
• If necessary reconnect it.
Summary of Contents for UP 280 WK
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