Troubleshooting
Problem
Cause
Remedy
The Com Box cannot be
switched on.
The battery of the Com Box is
flat.
Recharge the battery of the Com Box
only outside the explosion-risk area.
The battery of the Com Box is
defective.
Return the Com Box to the manufacturer
to get a new one.
The data collector cannot be
switched on.
The battery of the data
collector is flat.
Recharge the battery of the data collector
only outside the explosion-risk area.
The battery of the data
collector is defective.
Return the data collector to the
manufacturer to get a new one.
There is not Bluetooth
connection between the Com
Box and the data collector. The
blue LED on the Com Box is not
illuminated.
The Bluetooth connection
(pairing) has been interrupted
or could not be established.
Establish a Bluetooth connection by
pairing the Com Box with the data
collector.
The Bluetooth transfer on the
data collector has been
deactivated.
Activate the Bluetooth transfer on the
data collector as described in the
operating manual issued by the
manufacturer.
The LED on the measuring
probe is not illuminated.
The measuring probe was not
positioned correctly onto the
trap.
Put the measuring probe vertically onto
the test object.
Press down the sensor tip until it hits a
stop.
The LED is defective.
Return the measuring probe to the
manufacturer to get a new one.
The data collector did not
receive the test results.
The connection is interrupted
because the permissible range
has been exceeded.
Reduce the distance between the data
collector and the Com Box.
Establish a Bluetooth connection
between the Com Box and the data
collector.
Repeat the test.
The data collector did not
receive the test results.
Error "13" is indicated.
The equipment is defective or
has a malfunction.
Return the Com Box and measuring
probe to the manufacturer for inspection.
If a component is faulty get a new one
from the manufacturer.
It is hard or impossible to press
the sensor tip inwards.
The sensor tip is bent.
Return the measuring probe to the
manufacturer to get a new one.
The LED on the USB power
cable is illuminated red.
A fault occurred during
charging.
Detach the USB power cable from the
Com Box and the power supply.
Repeat the charging process.
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