Gericom Hollywood D470W, User Manual

Page: 166 / 180

Troubleshooting
8 - 14 CD Device
8
CD Device
Problem Possible Cause - Solution
The compact disc cannot
be read. The compact disc is dirty. Clean it with a CD-ROM cleaner kit.
The compact disc tray
will not open when there
is a disc in the tray. The compact disc is not correctly placed in the tray. Gently try to remove the disc using the
eject hole (see “Loading Discs” on page 2 - 12 ).
The DVD regional codes
can no longer be
changed. The code has been changed the maximum 5 times. See “DVD Regional Codes” on
page 2 - 14 .
A music compact disc
can be read while a data
disc can not. There may be a problem with the disc hardware or software. Refer to your operating
system manual for more information on the software and make sure you have the correct
software installed for running video compact discs. If the proper software is installed and a
problem still exists, contact your service center about a possible hardware problem.
All compact discs cannot
be read. The Windows system does not recognize the CD-ROM drive, or the CD-ROM drive is not
compatible with other devices.
Make sure you have the CD-ROM drive properly installed
and configured.
The CD-ROM drive is dirty . Clean it with a CD-ROM cleaner kit.
There may be a problem with the disc hardware or software. If the correct software is
properly installed, contact your service center about a hardware problem.