Genicom Intelliprint cL160 User Manual Download Page 83

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Apr 02

Genicom

Publication No. GEG-99141

Chapter 3

Dealing with Problems

In this Chapter . . .

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“About this Chapter” on page 3-2

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“Troubleshooting” on page 3-2

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“Solving Printer Power-on Problems” on page 3-11

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“Control Panel LCD Messages” on page 3-12

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“Ethernet Network Interface Troubleshooting” on page 3-13

Summary of Contents for Intelliprint cL160

Page 1: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide ...

Page 2: ...t Packard HP PCL HP GL HP UX LaserJet Hewlett Packard Co IBM PC Token Ring International Business Machines Corporation Intel Intel Corporation Microsoft MS DOS Windows Microsoft Corporation Novell and NetWare Novell Inc The ENERGY STAR logo United States Environmental Protection Agency The ENERGY STAR emblem does not represent EPA endorsement of any product or service UNIX UNIX Systems Laboratorie...

Page 3: ...2 Printer Orientation 3 About the Printer 3 Features 3 Available Configuration 4 Safety Precautions 4 Conventions 5 Installing and Relocating Your Printer 5 Other Precautions 7 Precautions for Power and Earth Connections 7 Cautions 8 Other Precautions 9 Operating Precautions 9 Notes on Handling Consumables 11 ...

Page 4: ...n 1 26 Installing Printer Drivers and Locating User Documentation 1 26 Installing Printer Drivers and other Software for UNIX and Windows 1 26 Installing Printer Drivers for MacOS 1 27 Locating User Documentation 1 27 Printing a Configuration Summary 1 27 Printing a Test Page 1 29 Printing PCL and PostScript Font Lists 1 30 Turning the Printer Off 1 31 Chapter 2 Maintenance 2 1 Names and Functions...

Page 5: ... Up Troubleshooting 3 14 Printing Problems 3 15 BOOTP Troubleshooting 3 15 DHCP Troubleshooting 3 16 RARP Troubleshooting 3 16 PostScript Problems 3 16 Bitmap Graphics 3 17 Technical Support 3 17 Chapter 4 Paper Jams 4 1 Clearing Paper Jams 4 2 Paper Jams in the Multi Purpose Tray 4 3 Paper Jams in the Paper Tray 4 4 Paper Jams Between the Drum Cartridge and Fuser Unit 4 7 Paper Jams in the Paper ...

Page 6: ... the Transfer Roller Cartridge 5 14 Fuser Unit 5 16 Replacing the Fuser Unit 5 16 Paper Feed Roller 5 21 Replacing the Paper Feed Roller 5 21 Chapter 6 Options 6 1 Options Overview 6 2 High Capacity Feeder 2 Shelves 6 2 High Capacity Feeder 2 Shelves 6 2 Installing the High Capacity Feeder 2 shelves 6 3 Removing the High Capacity Feeder 2 shelves 6 9 Chapter 7 Understanding and Navigating the Cont...

Page 7: ...ng DRAM DIMMs and Power on Files 8 1 Installing DRAM Memory DIMMS 8 2 Installing a FLASH DIMM Module 8 5 Using the Power On Files Feature 8 7 Power on Files Defined 8 7 Appendix A General Information A 1 Sources of Support A 2 Your GENICOM LLC Vendor A 2 Your Application Vendor A 2 Internet A 2 GENICOM LLC Technical Support A 2 GENICOM LLC Service A 3 GENICOM LLC Worldwide Offices A 3 GENICOM Part...

Page 8: ...liance B 2 Safety Compliance B 2 EMC Compliance B 3 Appendix C Printing Font Summaries C 1 Printing a Font Summary C 2 PostScript Font Summary C 3 PostScript Font Summary cont d C 4 PostScript Font Summary cont d C 5 PostScript Font Summary cont d C 6 PCL Font Summary cont d C 8 Appendix D Frequently Used Ethernet Commands D 1 Server Commands D 3 Protocol Commands D 6 ...

Page 9: ...Apr 02 Genicom Publication No GEG 99141 Preface In this Chapter Welcome on page 2 About this Manual on page 2 About the Printer on page 3 Safety Precautions on page 4 ...

Page 10: ...the printer This chapter also describes precautions for the safe use and preservations of the printer In order to avoid serious injury or accident all users should read this chapter Chapter 1 Installing the Printer This chapter describes how to select an appropriate installation location what accessories are pro vided with the printer and the installation procedures required once you have chosen a...

Page 11: ...This appendix lists some of the most frequently used commands of the Print Server command set More information about the command set including additional options can be found in the Ethernet Network Interface Manual on the Electronic Library CD ROM Printer Orientation Throughout this guide the four sides of the printer are referred to as front rear right and left The front of the printer is the si...

Page 12: ...iguration Memory 128 MB Resolutions 600 x 600 dpi and 1200 x 1200 dpi Paper Input One 500 sheet A4 letter paper tray and one 100 sheet front tray for paper transparencies envelopes and other non standard print media Paper Output One 250 sheet face down tray Interfaces IEEE 1284 Parallel 10 100BaseT 10Base2 Printer Languages PCL6 Adobe Postscript 3 The illustration below shows the printer with the ...

Page 13: ...bustible materials such as curtains that may catch fire Place the printer on a level and sturdy surface that can withstand a good weight If tilted the printer may fall and cause injuries Because the printer weighs 34 5 kg fully assembled therefore make sure that at least two people carry it To lift the printer face the front and back of the printer and with both hands grip the recessed areas at th...

Page 14: ...ated printer can cause excessive internal heat and fire The accompanying diagram shows the minimum clearances required for normal operation consumables replacement and maintenance to ensure your printer operates at peak performance When moving the printer be sure to unplug the power cord from the outlet If the printer is moved with the power cord connected it can cause damage to the cord which cou...

Page 15: ...this may damage the printer To prevent trays or consumables from falling out do not tilt the printer more than 10 degrees in any direction When moving the printer remove the toner cartridges Do not reuse toner cartridges once you have removed them from the printer Loose toner can spill inside the printer and deterio rate print quality Do not place the printer directly next to an air conditioner or...

Page 16: ...on If in doubt contact your Genicom Customer Support Center If your printer is a 100 or 110 V model use the green earth wire bundled with the power cord located at the back of the printer The earth wire must be connected to one of the following conductors Earth terminal of the specified power outlet A piece of copper buried in the earth 650 mm or deeper A Class D earth terminal Class D is the regu...

Page 17: ...ctric shocks Other Precautions This printer may interfere with radio or television reception causing flickering or distortion This can be determined by turning the printer off and on To correct interference perform one or a combination of the following procedures Move the printer away from TV and or radio Reposition the printer TV and or radio If the printer TV and or radio are plugged into the sa...

Page 18: ...ou can burn yourself If a sheet of paper is wrapped around the fuser roller do not try to remove it by yourself to avoid inju ries or burns Turn off the printer immediately and contact your Genicom Customer Sup port Center Do not place any heavy objects on the printer An off balance printer can fall over or the heavy object can fall causing injuries Do not use highly flammable sprays or solvents i...

Page 19: ...Notes on Handling Consumables Never throw a toner cartridge into an open flame It can cause an explosion and injuries Never throw a transfer roller cartridge into an open flame It can cause an explosion and injuries Never throw a drum cartridge into an open flame It can cause an explosion and injuries ...

Page 20: ...ll with plenty of clean water Consult a physi cian if necessary If you get toner on your skin wash it with soap and water and rinse well If you inhale toner leave the area of exposure immediately and gargle with plenty of water If you swallow toner induce vomiting and consult your physician immediately When you remove the transfer roller cartridge from the printer because the waste toner col lecti...

Page 21: ...rinter on page 1 7 Installation Procedure on page 1 8 Turning the Printer On on page 1 24 Selecting a Display Language on page 1 25 Adjusting Color Registration on page 1 26 Installing Printer Drivers and Locating User Documentation on page 1 26 Printing a Configuration Summary on page 1 27 Printing a Test Page on page 1 29 Printing PCL and PostScript Font Lists on page 1 30 Turning the Printer Of...

Page 22: ...re are sudden temperature fluctuations Do not move the printer from a cool dry location to a warm humid location Sudden temperature fluctuations can cause water droplets condensation to form inside the printer and cause the print quality to deteriorate If condensation occurs allow at least one hour for the printer to adapt to the new environment before use Connect the printer to its own AC outlet ...

Page 23: ...Be sure to install the printer in a location that respects the minimum clearances indicated in the illustrations below Top View Front View CAUTION To avoid obstruction of the ventilation grills on the back and the side of the printer position the printer no less than 150 mm from the wall on the right side 100 mm from the wall on the left side and 200mm from the wall at the back Obstructing the ven...

Page 24: ...s Before installing the printer confirm that all the items listed below are accounted for NOTE Keep the box and packaging in case you need to transport the printer over long distances in the future NOTE For information about optional accessories for the printer please refer to See Chapter 6 Options and the literature accompanying the optional accessories Printer 200mm 600mm ...

Page 25: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide 1 5 Accessories Drum cartridge Toner cartridges Black Yellow Magenta Cyan Power Cord ...

Page 26: ...G 99141 Genicom Apr 02 1 6 GENICOM Intelliprint cL160 User Guide Accessories Tray cover NOTE The tray cover does not come standard with the printer User Manual CD ROM GENICOM Intelliprint CL160 Electronic Library CD ROM ...

Page 27: ...an 10 degrees in any direction CAUTION At least two people should carry the printer Because the printer weighs 34 5kg with the tray and consumables installed at least two people should carry it To lift the printer face the front and back of the printer and grip the recessed areas at the bot tom left and right with both hands Never try to lift the printer by gripping any other areas Lift ing the pr...

Page 28: ...shipping Make sure you remove all the spacers before using the printer If you purchased the optional High Capacity Feeder 2 shelves install it first For details on installing optional accessories See Chapter 6 Options and the literature accompanying the High Capacity Feeder NOTE Keep the cardboard box handles polystyrene packaging and spacers in case you need to transport the printer over long dis...

Page 29: ...oving the Spacers A spacer is installed in the paper tray to protect it from shock and vibrations during shipping Remove the spacer before using the printer Follow the procedure below to remove the spacer from the paper tray NOTE Keep the spacer in case you need to transport the printer over long distances in the future ...

Page 30: ...ansporting the Printer 1 Gently pull out the paper tray until it stops 2 Hold the tray with both hands lift the front up slightly and pull it completely out of the printer NOTE Place the tray on a flat surface 3 Remove the tape from the cardboard spacer in the tray and remove the spacer ...

Page 31: ...er NOTE Keep the spacer in case you need to transport the printer over long distances in the future 4 Holding the paper tray with both hands align it with the opening in the printer and gently insert it 5 Push the paper tray completely back into the printer NOTE Do not use excessive force on the paper tray ...

Page 32: ...2 1 12 GENICOM Intelliprint cL160 User Guide Transporting the Printer Installing the Drum Cartridge Follow the procedure below to install the drum cartridge 1 Push up button A 1 and fully open the front cover 2 2 Open the paper outlet cover ...

Page 33: ...artridge out of its package and pull hard on each the 8 seals to remove them Pull the seals completely out NOTE Keep the aluminum package of the drum cartridge in case you need to transport the printer over long distances in the future 4 Hold the left and right sides of the drum cartridge and remove the protective cover from it ...

Page 34: ...ches or scratches the roll surface Scratches or oil from your hands on the drum deteriorates print quality Make sure you remove the protective sheet Installing the drum cartridge without removing the protective sheet deteriorates print quality Remove the protective sheet with the drum cartridge in a horizontal position 6 Hold the drum cartridge by the handle align its 4 shafts with the slots indic...

Page 35: ...aligning the shafts with the slots can damage the cartridge Do not allow the surface of the transfer roller to come into contact with anything 7 Close the paper outlet cover 8 Close the front cover Installing the Toner Cartridges Follow the procedure below to install the toner cartridges NOTE The toner is harmless but should still be washed off immediately if it comes into contact with hands or cl...

Page 36: ... Genicom Apr 02 1 16 GENICOM Intelliprint cL160 User Guide Transporting the Printer 1 Remove the top cover 2 Select the new toner cartridge whose color matches the label on the insertion point and remove it from its packaging ...

Page 37: ...artridge 7 or 8 times as shown in the illustration to distribute the toner evenly 4 Align the toner cartridge with the corresponding insertion point in the printer and insert it as shown in the illustration 5 Grip the levers at each end of the toner cartridge with your fingers then push down lightly to rotate the levers forward ...

Page 38: ...nt cL160 User Guide Transporting the Printer 6 Pull the toner seal straight up to remove it NOTE Pull the toner seal straight up Pulling the toner seal diagonally may tear the seal 7 Repeat steps 2 6 to install the remaining toner cartridges 8 Replace the top cover ...

Page 39: ...per Follow the procedure below to load paper into the paper tray NOTE See Paper Handling on page 2 6 for information about the types of paper suitable for printing See Loading Paper in the Multi Purpose Tray on page 2 15 for more details on setting paper in the manual feed tray 1 Pull the paper tray out until it stops ...

Page 40: ...nd remove it from the printer NOTE Place the tray on a flat surface 3 Move the end and side paper guides to their outermost positions Gently lift the end paper guide to move it 4 Grip the end paper guide with your fingers and gently lift it up Insert the pins at the bottom of the guide in the holes corresponding to the paper size that you want to load END PAPER GUIDE ...

Page 41: ...e the end paper guide all the way to its outermost position again then realign it with the appropriate paper size mark 5 Align the four corners of the paper stack and insert the paper print side up under the tab NOTE Do not use paper that is folded creased or heavily warped Do not overload the paper tray 6 Align the side guides with the edges of the paper NOTE Pushing the paper guides too hard aga...

Page 42: ...with both hands align it with the opening in the printer and gently insert it 8 Push the paper tray completely back into the printer NOTE Do not use excessive force on the paper tray NOTE There is an indicator next to the paper tray that tells you how much paper remains in the tray Use the meter as a guide to refill the paper tray ...

Page 43: ... Cord Follow the procedure below to connect the power cord WARNING Connect the power plug to an AC outlet with the same voltage as the printer 100V and rated for at least 15A No other devices should be plugged to this AC outlet as overheating could cause fire or electrical shock The printer draws 10A at 100V The green ground wire of the power cord is meant to prevent electric shock or fire hazard ...

Page 44: ...OTE The printer motors run for 1 or 2 minutes when you first turn the power on The top line of the LCD display reads Loading followed by asterisks progressing across the bottom line Following a LED self test asterisks progress across both lines of the display and the Power On Self Test ends with the top line of the display reading Ready NOTE While turned on the printer will go into the standby sta...

Page 45: ...Configuration Summary and Test Page To change the default language from English to one of the other four available selections 1 From the Ready status press MENU the control panel display will read Menu Paper 2 Press PREVIOUS or NEXT until the display reads Menu System Menu 3 Press SELECT the display will read System Menu Factory Defaults 4 Press NEXT or PREVIOUS until the display reads System Menu...

Page 46: ...line Close the menu on the control panel NOTE If 0 is not next to the straightest lines repeat steps 2 5 Installing Printer Drivers and Locating User Documentation Installing Printer Drivers and other Software for UNIX and Windows To install printer drivers and other software for UNIX and Windows go to the SOFTWARE folder located on the Electronic Library CD ROM The SOFTWARE folder contains the fo...

Page 47: ...D ROM GENICOM Printer Driver folder The Printer Driver folder contains the AdobePS driver installation kit and PPD file for the printer These items are available in English German French Italian and Spanish Locating User Documentation To locate other documentation that will assist you in operating and maintaining your printer go to the MANUALS folder on the Electronic Library CD ROM You can open a...

Page 48: ...u Functions 3 Press SELECT the display will read Functions Reset Printer 4 Press NEXT or PREVIOUS until the display reads Functions Print Summary 5 Press SELECT A two page Configuration Summary will print An example of a Configura tion Summary appears on the following page NOTE Depending upon the options installed and menu settings your Configuration Summary may vary ...

Page 49: ...e Printing a Test Page Your printer can print a test page that lists the indicates grey scale resolution settings page counter and other relevant information about your printer To print a Test Page follow these steps 1 From the Ready status press MENU the control panel display will read Menu Paper Menu ...

Page 50: ...appears on the following page NOTE The size of the Test Page will match the size of the default paper size selected Sample to be provided Printing PCL and PostScript Font Lists Your printer has the capability of printing lists of all installed PCL or PostScript fonts To print a Font List follow these steps 1 From the Ready status press MENU the control panel display will read Menu Paper Menu 2 Pre...

Page 51: ...print Examples of a PCL and PostScript Font Lists appears in Appendix C of the Intelliprint cL160 User s Guide located on the GENI COM Intelliprint CL160 Electronic Library Turning the Printer Off Remember to turn off the printer at the end of day or when the printer will not be used for an extended period of time NOTE When the printer is turned off all print data still in memory will be erased Se...

Page 52: ...Publication No GEG 99141 Genicom Apr 02 1 32 GENICOM Intelliprint cL160 User Guide Turning the Printer Off ...

Page 53: ...tenance In this Chapter About this Chapter on page 2 2 Names and Functions of the Printer s Parts on page 2 2 Paper Handling on page 2 6 Loading Paper on page 2 11 Cleaning on page 2 21 Storing the Printer on page 2 22 Transporting the Printer on page 2 24 ...

Page 54: ...n feeding manually to load items such as postcards and envelopes 3 Front Cover Open to clear paper jams replace the drum cartridge transfer roller cartridge and fuser unit 4 Operation Panel Use the buttons and display to control the printer 5 Face Down Tray Printed documents are output here printed side down 6 Exhaust Grilles Allows internal heat to dissipate Make sure the grilles are never obstru...

Page 55: ...G 99141 GENICOM Intelliprint cL160 User Guide 2 3 Names and Functions of the Printer s Parts Operation Panel POWER POWER SAVER STATUS MENU NEXT PREVIOUS RETURN SELECT READY START STOP ACTIVE FAULT CANCEL Display LED Indicators Buttons ...

Page 56: ... Connect the power cord here 13 Exhaust Grille Allows internal heat to dissipate Make sure the grille is never obstructed 14 Toner Cartridges The black yellow magenta and cyan toner cartridges are inserted here 15 Top Cover face down tray Acts as the top cover and the face down tray of the printer Remove it to change the toner cartridges Printed documents are output here printed side down Do not o...

Page 57: ...ollects used toner 17 Drum Cartridge Consists of the light sensitive drum the developer and the transfer roller Images are initially created as an electrical charge on the surface of this drum 18 Paper Outlet Cover Open to replace the drum cartridge and fuser unit 19 Paper Rotator With duplex printing it turns the paper over after the front surface is printed 20 Fuser Unit Fuses the toner to the p...

Page 58: ...velopes labels transparencies or postcards Specialty Paper In addition to plain paper you can use the following types of specialty paper Transparency sheets for monochrome printing only Label sheets uncut Envelopes Postcards Cardboard max density 216 g m2 Coated paper Glossy paper When printing on rigid cardboard the image position may shift When printing on coated or glossy paper feed the sheets ...

Page 59: ... Accommodated Universal Paper Tray main tray and optional 550 sheet paper feeder Do not use label stock or other special media in the 500 sheet paper tray 60 to 216g m2 Any paper Width 98 4mm to 215 9mm 3 87 to 8 5 inches Length 148 5mm to 355 6mm 5 85 to 14 inches A4 SEF 297 x 210mm 11 7 x 8 27 inches Letter SEF 279 4 x 215 9mm 11 x 8 5 inches Legal 13 inch 330 2 x 215 9mm 13 x 8 5 inches Legal 1...

Page 60: ...5 257 182 mm portrait A4 297 210 mm portrait Executive 266 7 184 2 mm portrait Letter 279 4 215 9 mm portrait Legal 13 330 2 215 9 mm portrait Legal 14 355 6 215 9 mm portrait Postcards Envelopes Custom size width 88 9 to 215 9 mm length 139 7 to 900 mm Using low quality paper can cause creasing and deterio rate print quality When print ing on paper longer than 355 6 mm support the paper with your...

Page 61: ... printer or copier Folded creased or torn paper Damp or wet paper Undulated or warped paper Sheets adhered by static electricity Layered or adhesive paper Specially coated paper Colored paper with a treated surface Paper printed with ink that cannot withstand temperatures of 155 C Heat sensitive paper Carbon paper Paper with staples paper clips tape or ribbons attached Paper Type Size Plain paper ...

Page 62: ...tal coated glossy paper Label film transparent colorless Storing Paper Failure to store paper properly can cause paper jams deteriorate print quality and or damage to the printer Store paper under the following conditions Between 10 C and 30 C Between 30 to 65 relative humidity In a dry place After opening the package wrap unused sheets in their original package and store in a cabinet or other dry...

Page 63: ...ards in the multi purpose tray Loading envelopes in the multi purpose tray NOTE For information about suitable paper types refer to Paper Handling on page 2 6 Loading Paper in the Paper Tray Follow the procedure below to load paper into the paper tray NOTE Load paper into the optional High Capacity Feeder 2 shelves the same way 1 Gently pull out the paper tray until it stops 2 Hold the tray with b...

Page 64: ...heir outermost positions Gently lift the end paper guide to move it NOTE You do not need to move the paper guides if you are refilling the tray with paper of the same size 4 Grip the end paper guide with your fingers and gently lift it up Insert the pins at the bottom of the guide in the holes corresponding to the paper size that you want to load ...

Page 65: ... the end paper guide all the way to its outermost position again then realign it with the appropriate paper size mark To set A5 paper use the provided A5 spacer Remove the A5 spacer from the tray Set the end guide into the appropriate paper size mark and then insert the A5 spacer in front of the end guide 5 Align the four corners of the paper stack and insert the paper print side up under the tab ...

Page 66: ...nst the edges of the paper stack can cause a paper jam However if the paper guides are too loose the paper may twist as it feeds through the printer 7 Hold the paper tray with both hands align it with the opening in the printer and gently insert it 8 Push the paper tray completely back into the printer NOTE Do use excessive force on the paper tray ...

Page 67: ...paper tray Loading Paper in the Multi Purpose Tray Follow the procedure below to load paper into the multi purpose tray NOTE To avoid paper jams do not load paper of different sizes into the tray at the same time and do not refill the tray before it is empty 1 If retracted open the tray NOTE To avoid damage to the tray do not use excessive force or place heavy objects on the tray 2 Align the paper...

Page 68: ... is air between the sheets NOTE Fanning the stack helps prevent paper jams caused when more than one sheet feeds at the same time NOTE Do not fan plain paper before loading If the paper is poorly cut and the edges are not clean remove any unsuitable sheets before loading the paper When printing on coated or glossy paper feed the sheets one at a time Moisture can cause the sheets to stick together ...

Page 69: ... hard against the edge of the paper stack can warp the paper and cause paper jams Load the paper so that it is straight in the tray NOTE If the paper is not loaded correctly the printing position may shift and cause incorrect printing Loading Transparency Sheets in the Multi Purpose Tray Feed transparency sheets from the multi purpose tray Use only monochrome transparency sheets NOTE Use only the ...

Page 70: ...sparency sheets at a time 2 Insert the transparency sheets into the multi purpose tray until they lightly touch the feeding slot NOTE Do not use full color transparency sheets They can jam in the printer and damage the fuser unit Loading Postcards in the Multi Purpose Tray Feed postcards from the multi purpose tray O H P ...

Page 71: ...lticolored postcards Loading Envelopes in the Multi Purpose Tray Feed envelopes from the Multi Purpose Tray Open the envelope flaps before feeding and load them as illustrated below NOTE Do not use envelopes that have tape seals When using envelopes with an adhesive seal make sure that the adhesive is dry Do not use envelopes larger than 3 5 inches wide and 5 5 inches long 88 9 mm wide and 139 7 m...

Page 72: ...Publication No GEG 99141 Genicom Apr 02 2 20 GENICOM Intelliprint cL160 User Guide Selecting Print Media Larger than 5 5 in 139 7 mm Larger than 3 5 in 88 9 mm ...

Page 73: ...mend that you clean the printer at least once a month to keep it in good working condition and to maintain print quality NOTE Never spray detergent directly onto the printer Droplets of detergent can enter the printer and cause malfunctions Never use detergents other than neutral detergents Never lubricate the printer with oil The printer does not require lubrication Never use a vacuum cleaner to ...

Page 74: ...long period 1 On the right side of the printer press O on the power switch to turn off the printer 2 Disconnect the power cord interface cable and any other cables WARNING To prevent electric shock never touch the power plug with wet hands CAUTION When removing the power cord make sure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electrical shock...

Page 75: ...rint cL160 User Guide 2 23 Selecting Print Media 3 Remove any remaining paper from the paper tray and store it in a dry dust free place NOTE If the paper proves difficult to remove pull the tray completely out of the printer and try removing the paper again ...

Page 76: ...ptional High Capacity Feeder 2 shelves is installed remove it before transporting the printer If the High Capacity Feeder is not removed it may fall resulting in damage or injury To remove the High Capacity Feeder refer to chapter Chapter 6 Options CAUTION Because the printer weighs 80 lbs 34 5 kg fully assembled make sure that at least two peo ple carry it To lift the printer face the front and b...

Page 77: ...O on the power switch to turn off the printer 2 Disconnect the power cord interface cable and any other cables WARNING To prevent electric shock never touch the power plug with wet hands CAUTION When removing the power cord make sure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electrical shock ...

Page 78: ...t cL160 User Guide Selecting Print Media 3 Gently pull out the paper tray until it stops 4 Hold the tray with both hands lift the front up slightly and pull it completely out of the printer 5 Remove the paper from the paper tray and store it in a dry dust free place ...

Page 79: ...160 User Guide 2 27 Selecting Print Media 6 Insert the cardboard spacer in the tray as illustrated on the left 7 Hold the paper tray with both hands align it with the opening in the printer and gently insert it 8 Push the paper tray completely back into the printer ...

Page 80: ...ation No GEG 99141 Genicom Apr 02 2 28 GENICOM Intelliprint cL160 User Guide Selecting Print Media 9 Remove the tray cover 10 Push up button A 1 and fully open the front cover 2 11 Open the paper outlet cover ...

Page 81: ...it out of the printer NOTE Do not touch the transfer roller black colored part Hold the drum cartridge by the handle on top of the cartridge to prevent the cartridge from falling NOTE Wrap the drum cartridge in its aluminum package or thick paper to avoid exposing it to direct sunlight or other strong light 13 Close the paper outlet cover Transfer roller ...

Page 82: ...L160 User Guide Selecting Print Media 14 Close the front cover 15 To protect the printer from damage pack it in a box before transporting it NOTE After moving the printer to the new location you need to readjust the color registration For details refer to on page 2 31 ...

Page 83: ...ter 3 Dealing with Problems In this Chapter About this Chapter on page 3 2 Troubleshooting on page 3 2 Solving Printer Power on Problems on page 3 11 Control Panel LCD Messages on page 3 12 Ethernet Network Interface Troubleshooting on page 3 13 ...

Page 84: ...inter disconnect the power cord from the AC outlet and con tact your Genicom dealer or a Genicom Customer Service Center for assistance Power Problems WARNING Do not make any changes or modifications to the equipment as this may result in fire CAUTION Turn off the printer and disconnect the power cord from the AC outlet before per forming maintenance on the printer Failure to turn off the printer ...

Page 85: ...per Handling on page 2 6 The paper is damp Replace the paper See Paper Handling on page 6 The drum cartridge is old or damaged Replace the drum cartridge See Drum Cartridge on page 5 8 The high voltage supply is defective Contact your Genicom dealer or a Genicom Customer Service Center for assistance Stray black dots or white areas drop outs The paper is outside the recommended specification range...

Page 86: ...e 2 6 The paper is outside the recommended specification range Replace the paper with a recommend size and type and confirm that your printer driver settings are correct See Paper Handling on page 2 6 Black pages The drum cartridge is old or damaged Replace the drum cartridge See Drum Cartridge on page 5 8 The high voltage supply is defective Contact your Genicom dealer or a Genicom Customer Servi...

Page 87: ...ially in a dry environment Replace the paper The paper is outside the recommended specification range Replace the paper with a recommend size and type and confirm that your printer driver settings are correct See Paper Handling on page 2 6 The transfer roller cartridge is old or damaged Replace the transfer roller See Transfer Roller Cartridge on page 5 13 Color around the edge of printing is inco...

Page 88: ...r is damp Replace the paper See Paper Handling on page 2 6 The paper is outside the recommended specification range Replace the paper with a recommend size and type See Paper Handling on page 2 6 The transfer roller or fuser unit is not installed correctly Reinstall the transfer roller and or fuser unit See Transfer Roller Cartridge on page 5 13 and or See Fuser Unit on page 5 16 ...

Page 89: ... or multi purpose tray See Loading Paper on page 2 11 Description Cause Action Description Cause Action Paper does not feed Paper jams Several sheets feed at once Paper does not feed straight The paper is not loaded correctly Reload the paper in the paper tray or multi purpose tray See Loading Paper on page 11 The paper is outside the recommended specification range Replace the paper with a recomm...

Page 90: ...r Description Cause Action Unusual noises The printer is not level Reposition the printer on a flat stable surface See Safety Precautions on page 4 The paper tray is not inserted properly Push the paper tray completely into the printer There is a foreign object inside the printer Turn off the printer and remove the foreign object If you need to disassemble the printer to remove the foreign object ...

Page 91: ... tabs at both ends of the transfer roller and gently lift it out of the printer NOTE Lift the roller carefully to prevent waste toner from spilling out 4 Gently wipe the density sensor window with a clean dry cloth or cotton swab NOTE Do not allow anything hard to come into contact with the density sensor window Do not use excessive force to clean the window ...

Page 92: ...sert the pins at both ends of the transfer roller cartridge into the u shaped bearings inside the printer 6 To lock the transfer roller cartridge into the printer push down on the base of the tabs until you hear a click 7 Close the front cover 8 Push the I mark on the power switch to turn on the printer ...

Page 93: ...the power cord from the AC outlet to prevent the risk of electric shock DESCRIPTION POSSIBLE CAUSE REQUIRED ACTION No power Power switch not turned on Switch is not set to I Check power switch See Chapter 1 Unpacking and Installing the Printer for Printer for more information Power cord not properly plugged into AC outlet or AC connector on rear of printer Set power switch to O off and plug in pow...

Page 94: ...Transfer Roll FUSER MISSING INSTALL RESET Fuser is missing Install Fuser BAD PHD TYPE REPLACE PHD Bad Print Head Cartridge Replace Print Head Cartridge MEDIA MISMATCH CLEAR PAPER Incorrect paper in tray Check paper type in tray FEED JAM CHECK TRAY Paper jam Clear paper jam in tray REGISTRATION JAM OPEN COVER A Paper jam Open Cover A and remove paper FUSER JAM OPEN COVER A Paper jam Open Cover A an...

Page 95: ... technical support advice for the Ether net network interface FRONT COVER OPEN CLOSE CLOVER Front cover is open Close front cover LOAD PAPER TRAY1 LOAD PAPER TRAY2 LOAD PAPER TRAY3 LOAD PAPER ACCORDING TO REQUESTED SIZE AND MEDIA TYPE There is an empty paper tray Put paper in empty paper tray TRAY 1 MISSING TRAY 2 MISSING TRAY 3 MISSING REPLACE TRAY There is a paper tray missing Replace missing pa...

Page 96: ...ontact your dealer or Technical Support The network interface boots but does not try to load the Flash ROM code Briefly press the Test button on the network interface s I O panel A network interface configuration page will be printed To press the Test button you will need a pointed object e g paper clip Network Error The ACT LED will blink yellow 2 3 times per second A Make sure the Ethernet netwo...

Page 97: ...s appear in the job list If an entry does not appear refer to the appropriate host section in this Appendix Use the Monitor Port n Counters command to verify that the counter is incrementing with each job If it is not verify the connection between the network interface and the printer Area to Check Explanation BOOTP is in your system s etc services file BOOTP must be an uncommented line in the etc...

Page 98: ...rs file The network interface s name and hardware address must be in this file for the host to answer a RARP request The network interface s name and IP address in the etc hosts file The network interface s name and IP address must be in this file for the host to answer a RARP request The operating system Many operating systems do not start a RARP server at boot time Check the host s RARPD documen...

Page 99: ...t of purchase or Technical Support as listed in Appendix A When you report a problem please provide the following information Your name and your company name address and phone number Printer model number Printer serial number Software version use the Show Server command to display Network configuration including the information from a Netstat command Description of the problem Debug report stack d...

Page 100: ...Publication No GEG 99141 Genicom Apr 02 3 18 GENICOM Intelliprint cL160 User Guide Ethernet Network Interface Troubleshooting ...

Page 101: ...Apr 02 Genicom Publication No GEG 99141 Chapter 4 Paper Jams In this Chapter About this Chapter on page 4 2 Clearing Paper Jams on page 4 2 ...

Page 102: ...urpose tray 2 Paper jam in the paper tray 3 Paper jam between the drum cartridge and fuser unit 5 Paper jam in the High Capac ity Feeder 2 shelves 4 Paper jam in the paper rotator CAUTION Make sure to remove all the paper scraps from the printer when clearing paper jams Paper scraps remaining inside the machine can result in fire To avoid injury or burns do not use excessive force to remove jammed...

Page 103: ...suitable or low quality paper For information about paper refer to Paper Handling on page 2 6 Paper Jams in the Multi Purpose Tray Follow the procedure below to remove paper jammed in the multi purpose tray CAUTION If smoke comes out of the printer when a paper jam occurs do not open the printer covers Turn off the power remove the power cord from the AC outlet and contact your Genicom dealer or a...

Page 104: ...ut of the multi purpose tray 2 Push up button A and fully open the front cover Confirm that there are no scraps of paper remaining inside the printer 3 Close the front cover Paper Jams in the Paper Tray Follow the procedure below to remove paper jammed in the paper tray 1 Slowly completely remove the paper tray from the printer ...

Page 105: ...o GEG 99141 GENICOM Intelliprint cL160 User Guide 4 5 Clearing Paper Jams 2 Remove all the jammed and or creased paper from the tray 3 If there is jammed paper remaining inside the printer pull it out carefully to avoid tearing it ...

Page 106: ...fully open the front cover Confirm that there are no scraps of paper remaining inside the printer 5 Close the front cover 6 Hold the paper tray with both hands align it with the opening in the printer and gently insert it 7 Push the paper tray completely back into the printer NOTE Do not use excessive force on the paper tray ...

Page 107: ...ed around the drum cartridge and in the fuser Select the appropriate procedure according to the location of the jammed paper Paper jams around the drum cartridge Follow the procedure below to remove paper jammed around the drum cartridge 1 Push up button A and fully open the front cover 2 Remove the jammed paper If the paper is torn remove any scraps of paper remaining inside the printer 3 Close t...

Page 108: ...of the fuser unit and remove the jammed paper If the paper is torn remove any scraps of paper remaining inside the printer NOTE During operation the fuser unit heater becomes very hot To prevent burns do not touch it with your bare hands Completely push down the levers at both ends of the fuser after removing the jammed paper 3 If you cannot see the jammed paper it may be jammed around the drum ca...

Page 109: ... the Front Cover Paper jams with long paper If paper longer than 355 6 mm becomes jammed in the printer cut the paper as necessary and remove the paper from the location where it is jammed using the appropriate procedure If the front cover is difficult to open do not force it Turn off the printer immediately and contact your Geni com dealer or Genicom Customer Service Center for assistance Paper J...

Page 110: ... upper part of the front cover 2 Remove the jammed paper If the paper is torn remove any scraps of paper remaining inside the printer 3 Close the front cover Paper Jams in the High Capacity Feeder 2 shelves Follow the procedure below to remove paper jammed in the High Capacity Feeder 1 Open the trays until you find the jammed paper ...

Page 111: ...odule or the paper tray in the printer preventing you from opening them Look for the jammed paper sequentially starting with the lowest tray 2 Remove all jammed and or creased paper from the tray 3 Pull the jammed paper out carefully to avoid tearing it If the paper is torn confirm that there are no scraps of paper remaining inside the printer 4 Push up button A and fully open the front cover Conf...

Page 112: ...Publication No GEG 99141 Genicom Apr 02 4 12 GENICOM Intelliprint cL160 User Guide Clearing Paper Jams 5 Close the front cover 6 Close all open paper trays ...

Page 113: ...er 5 Consumables In this Chapter About this Chapter on page 5 2 Consumables Overview on page 5 2 Toner Cartridges on page 5 4 Drum Cartridge on page 5 8 Transfer Roller Cartridge on page 5 13 Fuser Unit on page 5 16 Paper Feed Roller on page 5 21 ...

Page 114: ...pears At this stage confirm that you have a replacement toner cartridge available Replace toner cartridges as soon as the message prompting you to do so appears The printer stops operating if you do not replace the toner cartridge when required NOTE For more information about toner cartridges refer to Toner Cartridges on page 5 4 Drum Cartridge The drum cartridge is composed of a light sensitive d...

Page 115: ...r used Replace the transfer roller cartridge as soon as the message prompting you to do so appears The printer stops operating if you do not replace the transfer roller cartridge when required NOTE For more information about the transfer roller cartridge refer to Transfer Roller Cartridge on page 5 13 Fuser Unit The fuser unit fixes the toner to the paper Usually the fuser unit needs to be replace...

Page 116: ...rtridges are capable of printing about 6 000 A4 sheets at the default print density with 5 coverage per color Handling Precautions Never use a vacuum cleaner to clean toner Static electricity could build up and damage sen sors Do not reuse toner cartridges once you have removed them from the printer Loose toner could spill inside the printer and deteriorate print quality To prevent residual toner ...

Page 117: ...rtridges in plastic bags and dispose of them as non burnable waste Storage Precautions Store toner cartridges away from direct sunlight under the following conditions Ambient temperature range 0 to 35 C Humidity range 15 to 80 RH no condensation Avoid hot and humid areas Avoid storing near magnetic objects such as CRT screens disk drives or floppy disks Keep out of reach of children Replacing Tone...

Page 118: ...e ends of the toner cartridge that you want to replace and pull them up 3 Pull out the toner cartridge NOTE Put the toner cartridge on a piece of paper to prevent toner from staining the floor or furniture 4 Select the new toner cartridge whose color matches the label on the insertion point and remove it from its packaging ...

Page 119: ...toner cartridge 7 or 8 times as illustrated to distribute the toner evenly 6 Align the toner cartridge with the corresponding insertion point in the printer and insert it as illustrated 7 Grip the levers at each end of the toner cartridge with your fingers and them push down lightly to rotate the levers forward ...

Page 120: ...ndling storing and replacing the drum cartridge Drum Cartridge Handling Precautions The drum cartridge consists of a light sensitive drum a developer and a transfer roller The drum cartridge is capable of printing about 30 000 Letter A4 sheets continuous portrait at the default print density with 5 color coverage with a 1 1 color monochrome ratio CAUTION To prevent electric shock always turn off t...

Page 121: ...dirt to stick to the cartridge and deteriorate print quality Avoid tilting or shaking the drum cartridge when removing it as toner may spill inside the printer and cause damage To ensure good print quality keep the drum cartridge level when handling it The drum cartridge weighs 10 lbs 4 5 kg Handle it carefully Wrap used drum cartridges in a plastic bag and dispose of them as non burnable waste St...

Page 122: ...om Apr 02 5 10 GENICOM Intelliprint cL160 User Guide Drum Cartridge 1 Push up button A and fully open the front cover 2 Open the paper outlet cover 3 Grip the handle on top of the drum cartridge and gently lift it out of the printer ...

Page 123: ... a new drum cartridge out of its package and pull hard on each the 8 seals to remove them Pull the seals completely out NOTE Keep the aluminum package of the drum cartridge in case you need to transport the printer over long distances in the future 5 Hold the left and right sides of the drum cartridge and remove the protective cover from it 6 Remove the protective sheet from the drum cartridge as ...

Page 124: ... cartridge with the protective sheet deteriorates print quality Remove the protective sheet with the drum cartridge in a horizontal position 7 Hold the drum cartridge by the handle align its 4 shafts with the slots indicated by the arrows on the printer and gently lower it into the printer NOTE Do not touch the transfer roller Lowering the cartridge into the printer without correctly aligning the ...

Page 125: ...ler may appear before the average number of pages indicated above is actually printed Handling Precautions Avoid removing the transfer roller cartridge before it is time to replace it Replace the transfer roller as soon as the message prompting you to do so appears The printer stops operating if you do not replace the transfer roller cartridge when required Do not attempt to reuse toner from the w...

Page 126: ...tridge toner may spill inside the printer and cause damage Do not remove the transfer roller from the printer before it is time to replace it as toner may spill inside the printer and cause damage Replacing the Transfer Roller Cartridge Follow the procedure below to replace the transfer roller cartridge ...

Page 127: ... roller cartridge and gently lift the cartridge out of the printer NOTE Lift the roller carefully to prevent waste toner from spilling out 3 Unpack a new transfer roller cartridge and insert the stubs on both ends of the transfer roller cartridge into the u shaped guides inside the printer 4 To lock the transfer roller cartridge into the printer push down on the base of the tabs until you hear a c...

Page 128: ...user unit to cool down turn the printer off for at least 30 minutes before replacing the fuser unit CAUTION To prevent burns never touch the area marked CAUTION HOT fuser area To avoid injury or burns do not use excessive force to remove jammed paper that is difficult remove or wound tightly around the fuser or rollers If paper proves difficult to remove turn off the printer and contact your Genic...

Page 129: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide 5 17 Fuser Unit 1 Push up button A and fully open the front cover 2 Open the paper outlet cover 1 1 2 ...

Page 130: ...9141 Genicom Apr 02 5 18 GENICOM Intelliprint cL160 User Guide Fuser Unit 3 Close the front cover 4 Press button B and open the upper part of the front cover 5 Move the slide switches at both ends of the fuser unit forward ...

Page 131: ...ser Unit 6 Lift up the levers at both ends of the fuser unit 7 Grip the levers and gently lift the fuser unit out of the printer 8 Unpack a new fuser unit lift up the levers at both ends grip the fuser unit by the levers align it with the slots in the printer and slowly push it in 1 1 2 ...

Page 132: ...r 02 5 20 GENICOM Intelliprint cL160 User Guide Fuser Unit 9 Completely push down the levers at both ends of the fuser unit 10 Move the slide switches at both ends of the fuser unit all the way to the back 11 Close the paper outlet cover ...

Page 133: ...er This section describes the procedure for replacing the paper feed roller Replacing the Paper Feed Roller Follow the procedure below to replace the paper feed roller CAUTION To prevent electric shock always turn off the printer and disconnect the power cord from the AC outlet before cleaning the printer or performing maintenance procedures ...

Page 134: ...Intelliprint cL160 User Guide Paper Feed Roller 1 Pull the paper tray out of the printer until it stops 2 Hold the tray with both hands lift the front slightly and remove it from the printer 3 Push the tabs of the paper feed roller cover to open the cover ...

Page 135: ...per Feed Roller 4 Lift the clip at the end of the paper feed roller and remove the paper feed roller 5 Align the new paper feed roller axis with the shaft in the paper tray as illustrated and slide the shaft through the roller until the clip locks into the groove at the end of the shaft ...

Page 136: ...GENICOM Intelliprint cL160 User Guide Paper Feed Roller 6 Close the paper feed roller cover 7 Hold the paper tray with both hands align it with the opening in the printer and gently insert it 8 Push the paper tray completely back into the printer ...

Page 137: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide 5 25 Paper Feed Roller NOTE Do not use excessive force on the paper tray ...

Page 138: ...Publication No GEG 99141 Genicom Apr 02 5 26 GENICOM Intelliprint cL160 User Guide Paper Feed Roller ...

Page 139: ...Apr 02 Genicom Publication No GEG 99141 Chapter 6 Options In this Chapter About this Chapter on page 6 2 Options Overview on page 6 2 High Capacity Feeder 2 Shelves on page 6 2 ...

Page 140: ...nicom dealer High Capacity Feeder 2 Shelves This option allows you to attach an additional 2 trays to the printer Each tray of the module holds up to 500 sheets of paper When installed the trays become the printer s tray 2 and tray 3 To install the High Capacity Feeder refer to High Capacity Feeder 2 Shelves on page 6 2 or to the docu mentation accompanying the High Capacity Feeder High Capacity F...

Page 141: ...the upper tray of the High Capacity Feeder until it stops 2 Hold the tray with both hands lift up the front slightly and remove it from the High Capac ity Feeder CAUTION To prevent electric shock turn off the printer before connecting optional acces sories or interface cables The High Capacity Feeder 2 shelves weighs 40 lbs 18 5 kg Make sure that 2 people carry it Bend your knees to avoid back inj...

Page 142: ... Shelves 3 Remove the tape from the cardboard spacer in the tray and remove the spacer NOTE Keep the spacer in case you need to transport the printer over long distances in the future 4 Remove the lower tray from the High Capacity Feeder and remove the cardboard spacer from the tray as explained in steps ...

Page 143: ...nto the High Capacity Feeder CAUTION Failure to lock down the brakes can cause the printer to move unexpectedly resulting in injury CAUTION Because the printer weighs 76 lbs 34 5 kg fully assembled make sure that at least two people carry it To lift the printer face the front and back of the printer and grip the recessed areas at the bottom left and right with both hands Never try to lift the prin...

Page 144: ...der 2 Shelves NOTE Be careful not to pinch your fingers when lowering the printer onto the High Capacity Feeder 2 shelves 7 Pull the printer s paper tray out until it stops 8 Hold the tray with both hands lift the front slightly and remove it from the printer 9 Remove the tray cover from the printer ...

Page 145: ... Feeder 2 Shelves 10 Insert the 4 screws provided into the 4 holes inside the printer and tighten them with a coin to secure the printer to the High Capacity Feeder 2 shelves NOTE Make sure the screws are firmly tightened 11 Install the tray covers provided with the High Capacity Feeder 2 shelves ...

Page 146: ...he printer s tray cover in the same manner 12 Insert the High Capacity Feeder s lower paper tray in to the High Capacity Feeder 2 shelves 13 Push the paper tray until it stops NOTE Do not use excessive force on the paper tray 14 Replace the High Capacity Feeder s upper paper tray and the printer s paper tray in the same manner ...

Page 147: ... 1 Pull the printer s paper tray out until it stops 2 Hold the tray with both hands lift the front slightly and remove it from the printer CAUTION To prevent electric shock turn off the printer before disconnecting optional accessories or interface cables The High Capacity Feeder 2 shelves weighs 40 lbs 18 5 kg Make sure that 2 people carry it Bend your knees to avoid back injury when lifting the ...

Page 148: ...Intelliprint cL160 User Guide High Capacity Feeder 2 Shelves 3 Remove the tray cover from the printer 4 Using a coin remove the 4 screws inside the printer 5 Hold the paper tray with both hands align it with the opening in the printer and gently insert it ...

Page 149: ...er Guide 6 11 High Capacity Feeder 2 Shelves 6 Push the paper tray completely back into the printer NOTE Do not use excessive force on the paper tray 7 Replace the printer s tray cover 8 Gently lift the printer off the High Capacity Feeder and place it on a level surface ...

Page 150: ...6 lbs 34 5 kg fully assembled make sure that at least two people carry it To lift the printer face the front and back of the printer and grip the recessed areas at the bottom left and right with both hands Never try to lift the printer by gripping any other areas Lifting the printer by gripping other areas can cause the printer to fall resulting in injury Bend your knees when lifting the printer t...

Page 151: ...n page 7 2 Control Panel Features on page 7 2 Navigating the Control Panel Menus on page 7 5 Menu Structure on page 7 7 Paper Menu on page 7 8 Interface Menu on page 7 10 PS Menu on page 7 12 PCL Menu on page 7 14 System Menu on page 7 17 Quality Menu on page 7 19 Color Menu on page 7 19 Functions Menu on page 7 23 Status Menu on page 7 25 ...

Page 152: ...ter and contains the display indicators and pushbuttons that allow you to view and change the printer settings The figure below shows the control panel features Figure 7 1 Control Panel LCD Display The LCD display shows status and error messages that inform you of the current status of the printer and also displays menus submenus and printer settings when you are in the menu system The display con...

Page 153: ...ins the functions of the eight pushbuttons LED COLOR WHEN OFF WHEN ON WHEN BLINKING Green Printer is NOT READY Printer is READY N A Green Printer is IDLE Printer is ACTIVE processing a job Printer is WAITING a partial job has been printed and the printer is waiting for additional job data Yellow Printer is not in error mode There is an error that requires user intervention such as a paper jam a se...

Page 154: ...isplay or to choose and save the setting shown on the second line of the display CANCEL Push this button to cancel an action STATUS Push this button to enter the Status Menu and view the current status of printer PREVIOUS Push this button to return to the previous menu submenu or option within the same level of the menu structure RETURN Push this button to move up one level in the menu structure t...

Page 155: ...Menu indicating that you are in the menu system The second line of the display lists the active menu which you can change by pressing the NEXT or PREVIOUS button If you press the NEXT button repeatedly the second line of the display cycles through the main menus in the following order Paper Menu Interface Menu PS Menu PCL Menu System Menu Quality Menu Color Menu Functions Status NOTE Additional me...

Page 156: ...aper Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Paper Menu is shown on the second line of the display 3 Press the SELECT button to enter the paper menu 4 Press the NEXT button until the text Copies is shown on the second line of the display 5 Press the SELECT button to enter the copies submenu 6 Press the NEXT or PREVIOUS button to increase or decrease...

Page 157: ... Address IP Address Subnet Mask Default Router LPD Banner DHCP Network Frame Delay Out Close PS Menu Print PS Errors Manual Feed TO PCL Menu Orientation Font Source Font Number Pitch Symbol Set Macro Filter Lines Per Page CR Mode LF Mode FF Mode Print Area Parameter Values Paper Source Paper Size System Menu Factory Defaults Display Language Alarm Control Power Saver Standby Time Wait Timeout Job ...

Page 158: ...es in the following table to access and change the printer paper handling settings Submenus Default Setting Available Settings Procedure for Changing Setting Copies This submenu allows you to change the number of copies printed 1 Numbers 1 999 1 Press NEXT or PREVIOUS to increase or decrease the number of copies printed 2 Press SELECT to save this setting Default Source This submenu allows you to ...

Page 159: ... through the available sizes or types 6 Press SELECT to set a size or type Tray Linking This submenu allows you to turn the tray linking function on or off On On Off 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Blank Pages This submenu allows you to choose to either print or not print blank pages of a document Print Print Do Not Print 1 Press NEXT or PR...

Page 160: ...of the display 3 Press the SELECT button to enter the interface menu 4 Press the NEXT button to move through the submenus Port Parallel Setup and Network Setup 5 Use the procedures in the following table to access and change the printer interface settings Submenus Default Setting Available Settings Procedure for Changing Setting Port This submenu allows you to enable the type of interface Parallel...

Page 161: ...Close Off Interpreter Auto Switch PCL PostScript 3 Format Raw Normal Binary Mode Bidirectional Standard Delay Out Close Off On 1 Press NEXT or PREVIOUS to scroll through the INTERPRETER FORMAT MODE and DELAY OUT CLOSE submenus 2 Press SELECT to choose a submenu 3 Press NEXT or PREVIOUS to scroll through the settings 4 Press SELECT to choose and save a setting Submenus Default Setting Available Set...

Page 162: ...rk Address IP Address user specified Subnet Mask user specified Default Router user specified LPD Banner On DHCP Off Network Frame Auto Sense Delay Out Close Off Interpreter Auto Switch PCL PostScript 3 Format Raw Normal Binary Network Channel DEC LAT AppleTalk TCP IP Network Address IP Address user specified Subnet Mask user specified Default Router user specified LPD Banner On Off DHCP Off On Ne...

Page 163: ...rs This submenu allows you to choose to either print or not print PS errors Off On Off 1 Press NEXT or PREVIOUS to toggle between ON print and OFF do not print 2 Press SELECT to save this setting Manual Feed TO This submenu allows you to set the manual feed timeout the number of seconds the printer should wait for a manual feed A setting of 0 will cause printer to wait indefinitely for a manual fe...

Page 164: ...s you to choose a font source Internal Internal 1 Press NEXT or PREVIOUS to scroll through the available font sources 2 Press SELECT to choose and set a source Font Number This submenu allows you to set the font number 0 Numbers 0 1 Press NEXT or PREVIOUS to increase or decrease the font number 2 Press SELECT to save this setting Pitch This submenu allows you to change the pitch of text 10 00 0 08...

Page 165: ...r a carriage return and a line feed together CR CR CR CR CR CR LF 1 Press NEXT or PREVIOUS to choose from CR CR or CR CR LF 2 Press SELECT to save this setting LF Mode This submenu allows you to define the action prompted by a line feed a line feed equals either a line feed alone or a carriage return and a line feed together LF LF LF LF LF CR LF 1 Press NEXT or PREVIOUS to choose from LF LF or LF ...

Page 166: ...ues Paper Source MBF Paper Size Executive Paper Source MBF Tray 1 Tray 2 Tray 3 Auto select Paper Size Executive Letter Legal Statement Folio A6 A5 A4 B5 B4 Monarch Envelope Com10 Envelope DL Envelope CS Envelope 1 Press NEXT or PREVIOUS to toggle between the PAPER SOURCE and PAPER SIZE submenus 2 Press SELECT to choose a submenu 3 Press NEXT or PREVIOUS to scroll through the settings 4 Press SELE...

Page 167: ...anguage of the display messages English English Francais French Deutsch German Italiano Italian Espanol Spanish 1 Press NEXT or PREVIOUS to scroll through the available languages English French Francais German Deutsch Italian Italiano or Spanish Espanol 2 Press SELECT to choose and set the language Alarm Control This submenu allows you to set the alarm control Single Single Continuous Off 1 Press ...

Page 168: ... last digit to save this setting Jam Recovery This submenu allows you to turn jam recovery on or off On On Off 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Hex Print This submenu allows you to print hexadecimal characters Off On Off 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Toner Out This submenu allows yo...

Page 169: ...anel 2 Press the NEXT button until the text Color Menu is shown on the second line of the display 3 Press the SELECT button to enter the system menu 4 Press the NEXT button to move through the submenus Screening Mode Color Rendering Color Mgmt 5 Press the SELECT button to enter a submenu Submenus Default Setting Available Settings Procedure for Changing Setting Resolution This submenu allows you t...

Page 170: ...e screening mode setting determines the method used to produce the various tones to be printed Enhanced screening the default which may reproduce finer detail in photographic images If you experience print quality problems in photographic images select the normal screening This menu allows you to set the fine detail printing Enhanced Normal Enhanced 1 Press NEXT or PREVIOUS to scroll through the a...

Page 171: ... setting places emphasis on bold saturated colors Logo Art When absolute color fidelity is important as when corporate logos and the like are being printed this setting will yield the greatest color fidelity Colors that not possible to accurately produce will be remapped to the closest possible color Proofing This setting is very similar to the Logo Art setting but the colors will be shifted by th...

Page 172: ...at print will be different than what you see on your screen On With this setting set to On the RGB colors are processed by the printer s internal Color Management system before being placed on the page The ColorRendering menu setting is used to determine the exact color translations performed This setting will yield printed colors that are as true as possible to what you see on your screen 1 Press...

Page 173: ... Menu provides access to the printer settings that are related to the optional FLASH DIMM Use the following procedure to enter the FLASH Menu 1 Press the MENU button on the control panel 2 Press the NEXT button until the text FLASH Menu is shown on the second line of the display 3 Press the SELECT button to enter the system menu 4 Press the NEXT button to move through the submenus Print Delete For...

Page 174: ...and Disk Summary 5 Press the SELECT button to enter a submenu Submenus Procedure for Changing Setting Print This selection will read the selected file from FLASH and print it as if it were being received from one of the input ports 1 Press NEXT or PREVIOUS to scroll through the files 2 Press SELECT to choose and print the file Delete This selection will delete the selected disk file or directory f...

Page 175: ...input ports 1 Press NEXT or PREVIOUS to scroll through the files 2 Press SELECT to choose and print the file Delete This selection will delete the selected disk file or directory from the hard disk To delete an entire directory you must first delete all the files within that directory 1 Press NEXT or PREVIOUS to scroll through the files 2 Press SELECT to choose and delete the file Format Disk This...

Page 176: ...dia Type and Level for Tray 2 1 Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 2 2 Press SELECT to view a specific setting Tray 3 optional This submenu allows you to view the current Media Size Media Type and Level for Tray 3 1 Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 3 2 Press SELECT to view a sp...

Page 177: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide 7 27 Status Menu ...

Page 178: ...Publication No GEG 99141 Genicom Apr 02 7 28 GENICOM Intelliprint cL160 User Guide Status Menu ...

Page 179: ...GEG 99141 Chapter 8 Using DRAM DIMMs and Power on Files In this Chapter About this Chapter on page 8 2 Installing DRAM Memory DIMMS on page 8 2 Installing a FLASH DIMM Module on page 8 5 Using the Power On Files Feature on page 8 7 ...

Page 180: ...ter This chapter describes the procedures for installation of DRAM memory DIMMs and FLASH DIMM modules Downloading software to the FLASH DIMM module is also discussed in this chapter Installing DRAM Memory DIMMS 1 Ensure that the printer power switch is set to the OFF O position 2 Disconnect the power cord from the wall outlet ...

Page 181: ...r assembly counterclockwise until loose and gently pull con troller assembly towards you to remove from printer 4 Carefully insert a DRAM DIMM which is compatible with your printer into any available DRAM DIMM slot as shown below When properly seated gently push down on the DIMM until the white braces close and snap onto the ends of the DIMM ...

Page 182: ...t cL160 User Guide Installing DRAM Memory DIMMS 5 Reinstall the controller assembly Once firmly in place push and hand tighten the thumb screws in a clockwise direction 6 Connect the power cord to the wall outlet 7 Turn the printer power switch to the ON I position ...

Page 183: ...DIMM Module Installing a FLASH DIMM Module 1 Ensure that the printer power switch is set to the OFF O position 2 Disconnect the power cord from the wall outlet 3 Turn thumbscrews on controller assembly counterclockwise until loose and gently pull con troller assembly towards you to remove from printer ...

Page 184: ... slot as shown below When properly seated gently push down on the DIMM until the white braces close onto the ends of the DIMM NOTE To remove the FLASH DIMM pull the white braces away from the ends of the DIMM until the DIMM snaps out of the slot 5 Reinstall the controller assembly Once firmly in place push and hand tighten the thumb screws in a clockwise direction ...

Page 185: ...wer on See FLASH Menu on page 8 23 and DISK Menu on page 8 24 Power on files can contain either PCL or PostScript language content Examples of power on files include soft fonts and macro overlay definitions The FLASH DIMM can store approximately 8MB of file storage the hard disk drive storage depends on the size of the drive that is installed in your printer NOTE Power on files are processed at po...

Page 186: ... Genicom Apr 02 8 8 GENICOM Intelliprint cL160 User Guide Using the Power On Files Feature NOTE Contact the technical support team at your point of purchase for additional information regarding loading and using power on files ...

Page 187: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide 8 9 Using the Power On Files Feature ...

Page 188: ...Publication No GEG 99141 Genicom Apr 02 8 10 GENICOM Intelliprint cL160 User Guide Using the Power On Files Feature ...

Page 189: ...com Publication No GEG 99141 Appendix A General Information In this Chapter About this Appendix on page A 2 Sources of Support on page A 2 GENICOM LLC Worldwide Offices on page A 3 GENICOM Part Numbers on page A 4 ...

Page 190: ...et The GENICOM LLC server provides access to technical reports new product announcements a trade show schedule and other general information about GENICOM LLC You can access the GENICOM LLC server via any one of the many world wide web browsers avail able to Internet users The GENICOM LLC home page is http www genicom com GENICOM LLC Technical Support GENICOM LLC Technical Support is available M F...

Page 191: ...ive Suite 100 Chantilly VA 20151 Telephone 703 633 8700 Fax 703 222 7630 Document Solutions Printer Products Document Solutions One Solutions Way Waynesboro VA 22980 1999 Telephone 800 436 4266 or 540 949 1000 Fax 540 949 1392 GENICOM Worldwide GENICOM Australia GENICOM Pty Ltd Level 3 13 15 Lyon Park Road North Ryde NSW 2113 Telephone 61 2 9889 1900 Fax 61 2 9889 1311 GENICOM Belgium GENICOM Belg...

Page 192: ...99 Hallbergmoos Germany Telephone 49 811 8060 Fax 49 811 80626 GENICOM Italy GENICOM SpA CPG International S p A Viale G Richard 7 Torre F 20143 Milano Italy Telephone 39 02 818731 Fax 39 02 8139008 GENICOM The Netherlands Genicom Europalaan 6a 5232 BC s Hertogenbosch The Netherlands Telephone 31 736458150 Fax 31 736446894 GENICOM Singapore GENICOM Singapore 15 Beach Road 04 09 Beach Centre Singap...

Page 193: ...F TE CL160 Univ Cass 500 Sh A4 LTR GENICOM Part Number Description MLXXXN EA Ethernet 10 100BaseT MLXXXF SI RS 232C 422 Serial Option GENICOM Part Number Description MLXXXM 128 128MB Memory DIMM MLXXXF FP 16MB FLASH DIMM for PostScript MLXXXF HD Hard Disk Option MLXXXF BP2 Barcodes Plus MLXXXF BE2 Barcodes Extended GENICOM Part Number Description GEG 99142 cL160 Electronic Library Contents include...

Page 194: ... International Version includes English French German Italian and Spanish also available on the Electronic Library CD ROM GENICOM Part Number Description CL160X AA CL160 Black Toner Cartridge 8 5K CL160X AY CL160 Yellow Toner Cartridge 6K CL160X AM CL160 Magenta Toner Cartridge 6K CL160X AC CL160 Cyan Toner Cartridge 6K CL160X AG Fuser Unit 110v 100K Pages CL160X BG Fuser Unit 220v 100K Pages CL16...

Page 195: ...Apr 02 Genicom Publication No GEG 99141 Appendix B Safety Notes and Regulatory Compliance In this Chapter About this Appendix on page B 2 Safety Notes on page B 2 Regulatory Compliance on page B 2 ...

Page 196: ... off and unplug the printer and contact your point of purchase The fuser becomes very hot in normal operation If a paper jam has occurred turn the power off and wait at least 10 minutes before removing the drum cartridge and touching the fuser section Regulatory Compliance Safety Compliance This product conforms the following safety standards UL1950 CSA C22 2 No 950 EN 60950 IEC 950 73 23 EEC Clas...

Page 197: ...The length of the power cord must be 10 feet 3 meters or less This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interferenc...

Page 198: ...Publication No GEG 99141 Genicom Apr 02 B 4 GENICOM Intelliprint cL160 User Guide Regulatory Compliance ...

Page 199: ...com Publication No GEG 99141 Appendix C Printing Font Summaries In this Chapter About this Appendix on page C 2 Printing a Font Summary on page C 2 PostScript Font Summary on page C 3 PCL Font Summary on page C 7 ...

Page 200: ...t Summary follow these steps 1 From the Ready status press MENU the control panel display will read Menu Paper Menu 2 Press PREVIOUS or NEXT until the display reads Menu Functions 3 Press SELECT the display will read Functions Reset Printer 4 Press NEXT or PREVIOUS until the display reads Functions Print Fonts 5 Press SELECT the display will read Print Fonts PCL Fonts NOTE You may toggle between P...

Page 201: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide C 3 PostScript Font Summary PostScript Font Summary ...

Page 202: ...Publication No GEG 99141 Genicom Apr 02 C 4 GENICOM Intelliprint cL160 User Guide PostScript Font Summary cont d PostScript Font Summary cont d ...

Page 203: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide C 5 PostScript Font Summary cont d PostScript Font Summary cont d ...

Page 204: ...Publication No GEG 99141 Genicom Apr 02 C 6 GENICOM Intelliprint cL160 User Guide PostScript Font Summary cont d PostScript Font Summary cont d ...

Page 205: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide C 7 PostScript Font Summary cont d PCL Font Summary ...

Page 206: ...Publication No GEG 99141 Genicom Apr 02 C 8 GENICOM Intelliprint cL160 User Guide PCL Font Summary cont d PCL Font Summary cont d ...

Page 207: ...Apr 02 Genicom Publication No GEG 99141 GENICOM Intelliprint cL160 User Guide C 9 PCL Font Summary cont d ...

Page 208: ...Publication No GEG 99141 Genicom Apr 02 C 10 GENICOM Intelliprint cL160 User Guide PCL Font Summary cont d ...

Page 209: ...Apr 02 Genicom Publication No GEG 99141 Appendix D Frequently Used Ethernet Commands In this Chapter About this Appendix on page D 2 Server Commands on page D 3 Protocol Commands on page D 6 ...

Page 210: ...his command set appendix the NIC is referred to as the Server Commands are divided into Server general Port and Protocol sections Within each sec tion commands are listed alphabetically Commands may require privileged user status Enter Set Privileged then enter the privi leged password when prompted When you enter a Define or Purge command you must reboot the Server for the command to take effect ...

Page 211: ...established without prompting for a password DEFINE SERVER IPADDRESS ipaddress Sets the Server s network IP address DEFINE SERVER LOADHOST ipaddress Specifies the TCP IP host from which the Server requests its run time code DEFINE SERVER LOGIN PASSWORD Sets a new password that will be required before incoming logins are accepted You will be prompted for the new password up to 6 alphanumeric charac...

Page 212: ... EN DIS Toggles whether the named service can be used to service networks running the specified protocol RTEL applies to TCP IP networks LAT EN DIS NETWARE EN DIS RTEL EN DIS DEFINE SERVICE name option BANNER EN DIS When Enabled causes the Server to print a banner page before jobs BINARY EN DIS When Enabled the Server will not process data passed through the service This characteristic should be e...

Page 213: ... and reprogram its flash ROM LOGOUT option nothing Logs out the current port the port that issued the command PORT num Logs out the specified port PURGE SERVICE option LOCAL Removes the definitions of all local services service Removes the definition of the specified service SET PRIVILEGED Enters privileged mode provided the user enters the proper privileged password when prompted SHOW MONITOR QUE...

Page 214: ...ts for TCP IP connection attempts DEFINE PROTO LAT option EN DIS Enables or Disables the LAT protocol for the Server DEFINE PROTO NETWARE option EN DIS Enables or Disables the NetWare IPX protocol for the Server DSCONTEXT string Configures the NetWare Directory Services context in which the Server is located For more information about NDS contexts see your NDS documentation DSLICENSE string Config...

Page 215: ...RVER NETWARE LOADHOST server on page D 3 PURGE PROTO NETWARE ACCESS option ALL Removes all entries from the NetWare access list server Removes entries from the NetWare access list that are related to the specified file server SHOW MONITOR protocolname Displays operating characteristics of the specified protocol Protocol Commands Command Option s Description ...

Page 216: ...Publication No GEG 99141 Genicom Apr 02 D 8 GENICOM Intelliprint cL160 User Guide Protocol Commands ...

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