Gendex GXS-700, User Manual

Page: 45 / 310

English
8-1
Chapter
8
Diagnostics
This section supplies information on some simple tests which the user may perform in the event
of malfunctioning. Refer to the PC manual and the software manual for information on other
types of malfunctions.
System Does Not Acquire X-ray Images
1. Check the GXS-700 USB connection to the PC; ensure that the GxPicture Status Icon
is green (see “Status Icon” on page 5-1).
If not:
a. Check that the software drivers are installed correctly.
b. Check that the GXS-700 is not disabled in the software program.
c. Make sure that the correction file CD for the connected GXS-700 sensors are
installed successful.
2. From the “Service” tab on GxPicture (see “Service” on page 5-5) click Send Image to
send a test image to the application software. If the test image does not appear within
the application software, then check this software installation/settings according the
software user manual.
3. Make sure that the active side of the GXS-700 is facing the source of the x-ray and
the active area is aligned with the x-ray beam.
4. Check the x-ray exposure settings and ensure that the x-rays were emitted.
5. Contact Gendex Customer Support or your dental dealer.
Operators of DEXIS or Dentrix software should consult the appropriate software user manual.
If required, contact Customer Support (contact info provided in that manual).
GXS-700.book Page 1 Wednesday, January 27, 2016 9:58 AM