6-4
www.geith.com
WARRANTY
WARRANTY CLAIM PROCEDURES
To: All our valued customers
In order to provide a more timely resolution to warranty matters we offer the followings filing procedures.
When warranty situations arise please follow the following steps:
1.
Upon identification of a defect covered under Geith warranty program the distributor must notify Geith warranty
department before any work is done on the unit.
The following information will be required upon notification of the warranty department:
a. Serial No.
b. Description of the problem/comments pertaining to failure.
c. Photographs detailing the problem.
d. The estimated parts and labor time.
2.
After receiving a Warranty Authorization No. and completing the needed repair a copy of the “Warranty Claim Form”
should be filled out and returned to the Warranty Department. This form must have the service date, attachment serial
no, a description of the problem or defect, and corrective action taken. There will be no warranty consideration unless
approval is obtained prior to work being done.
3.
On the claim form a list of all labor and material should be itemized. Also a copy of the receipt for any such items that
are used in repair and also a copy of the work order.
4.
Any items returned require pre-authorization from Geith.
5.
Parts issued under warranty will be invoiced to the authorized agent credited from account only after the returned/ non
returned parts have been deemed defective.
6.
Geith will make reimbursements for approved labor on warranty jobs at a rate of $75/ hour.
7.
Any indirect costs such as mileage and pick up/ delivery costs are the customer’s responsibility.
The warranty on all Geith attachments will be voided and no warranty claims will be honored
if products are modified or
changed
in any manner without
prior
authorization from the Geith warranty department.
Any questions regarding the above procedures should be directed to the attention of the undersigned or his designated
successor. Thanks for your co-operation.
John Nelson
[email protected]
Ph (336) 817-6017
Summary of Contents for QC100 H1
Page 1: ...GEITH QUICK COUPLER MANUAL www geith com PT No 823000088876 2 Released 05 2016 ...
Page 2: ......
Page 4: ......
Page 6: ...www geith com ...
Page 10: ...1 4 www geith com INTRODUCTION ...
Page 20: ...2 10 www geith com SAFETY ...
Page 48: ...4 10 www geith com MAINTENANCE ...
Page 49: ...www geith com 5 1 SPECIFICATION SPECIFICATIONS Four Port Control Box ...
Page 52: ...5 4 www geith com SPECIFICATION ...
Page 57: ......