GEAppliances GFW400, Owner'S Manual & Installation Instructions

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Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
Pump clogged See page 12 on how to clean the Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be clogged Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down the
drain
Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in pockets may
cause damage to the washer (nails, screws, pens, pencils)
Water may drip from the door when the door is opened. This is a normal
operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in
this seal and can cause a small leak
Check back left of washer
for water
If this area is wet, you have oversudsing condition. Use less detergent.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at washer and faucets and make
sure end of drain hose is correctly inserted in and secured to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Dispenser clogged Powder soap may cause clogs inside the dispenser and cause water to leak
out the front of the dispenser. Remove drawer and clean both drawer and
inside of dispenser box. Please refer to Cleaning the Washer section.
Incorrect use of detergent Use only HE and correct amount of detergent.
Dispenser box cracked If new installation, check for crack on inside of dispenser box.
Clothes too
wet
Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
The machine will slow the spin speed down to 410 rpm if it has a hard
time balancing the load. This speed is normal.
Pump clogged See page 12 on how to clean the Pump Filter.
Overloading The dry weight of the load should be less then 16 lbs.
Drain hose is kinked or
improperly connected Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain hose
pushed too far down the drain
Ensure there is an air gap between hose and drain.
Incomplete
cycle or timer
not advancing
Automatic load redistribution Timer adds 3 minutes to cycle for each rebalance. 11 or 15 rebalances
may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump clogged See page 12 on how to clean the Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain hose
pushed too far down the drain
Ensure there is an air gap between hose and drain.