20
Troubleshooting
Problem Cause
Solution
Grinder is making
a very loud sharp
noise
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Clear the grinder per the directions in
the Care and Cleaning section.
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watery
Grinder setting is too coarse.
Adjust coffee bean grind size to a finer
setting during grinding operation.
Water volume is too large.
Go to the SmartHQ app and adjust
coffee settings.
No steam or hot
water is coming out
of the steam wand
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water is up to temperature, the process
will begin.
Steam or hot water
have stopped
dispensing
mid-process
Water tank is empty.
Refill the water tank to continue
process.
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NOTE:
Hot Water will stop automatically
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volume can be changed in SmartHQ.
Restart the desired function.
There is water
underneath the drip
tray
Residual water, steam, or condensation
may be present underneath the drip
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problem.
Wipe the area under the drip tray with a
cloth or towel.
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not turn and lock
into place in
group-head
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correct angle to be inserted.
Ensure the portafilter is level and
inserted at a 45 degree angle before
twisting.
Dosage is too large and is coming in
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Remove a small amount of coffee from
portafilter or use a lower dosage.
Poor crema
formation and weak
espresso.
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extraction.
Adjustments may be made using the
SmartHQ app for high altitude settings.
