19
Troubleshooting
Problem Cause
Solution
Appliance does
not work/does not
turn on
No power is connected to the appliance.
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No or delayed
response from
pressing buttons on
control panel
Panel may be dirty or wet.
Clean the panel with cloth provided and
ensure panel is dry.
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enough
Cup is not preheated.
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brewing to warm up.
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machine prior to use.
Water/Steam does
not come out of
steam wand
Excessive scale has built up.
Descale the appliance as directed on
page 16.
Empty system function may have been
used.
Run the hot water function until water
starts dispensing.
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Run the hot water function until water
starts dispensing.
Something is blocking the steam wand.
Run the hot water function until water
starts dispensing.
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not come out of
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Empty portafilter and try again with
a larger grind size or less force while
tamping.
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Use a coarser grind size or less
dosage.
Espresso shot has
no crema
Coffee grounds are too coarse.
Adjust coffee bean grind size to a finer
setting during grinding operation or use
a double layer filter provided.
Coffee beans are not fresh.
Change coffee beans.
Appliance takes too
long to heat up
Excessive scale has built up.
Descale the appliance.
Water tank is empty
but "Add Water"
alert does not show
up
Water sensor is detecting water on the
outside of the water tank.
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Wipe the water tank and back area of
the machine completely dry.
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Avoid pouring water directly into the
water tank. It is recommended to pull
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machine.
