GE Mentor Visual iQ, User Manual

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65
07/30/2014
Troubleshooting Guide
Image
Condition Causes Actions
Images are distorted or
blurred within normal
range.
• Optical tip is not threaded
onto the camera head
securely.
• The optical surfaces are dirty.
• No tip optic or head guard is
installed on camera tip.
Reinstall the optical tip. See “To Attach an Optical Tip”
• Clean the optical tip and the camera head. See “Inspecting and Cleaning an Optical Tip” and “Inspecting and Cleaning a
Probe ”
• The Visual iQ 6.1mm diameter probes require the use of the 6.1mm headguard supplied. This headguard is unique to the
Visual iQ 6.1mm in that it contains an aperture unlike previous product generations.
• Remove the tip optic.
• Try a different tip optic.
Image quality is otherwise
poor.
Various • If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact GE Inspection Technologies to obtain a return material
authorization (RMA).
No image appears in the
display.
(Hard Keys are lit)
Various • Verify that the probe is properly seated and latched. See “To Install a Probe”
• Reboot system.
• If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact GE Inspection Technologies to obtain a return material
authorization (RMA)
• Point the probe tip toward a bright light and see if image appears. If image appears, the problem is associated with lamp
operation. If still no image, contact GE Inspection Technologies to obtain a return material authorization (RMA).
• If a Displayport cable was purchased connect to a Displayport capable monitor. Determine whether an image appears on it.
Dark video image Various • Clean the optical tip and the camera head. See “Inspecting and Cleaning an Optical Tip” and “Inspecting and Cleaning a
Probe”
• Verify the LCD Brightness is properly adjusted for the ambient condition.
• Check the insertion tube and bending section for severe kinks or dents.
• No LED operation
Frozen image “jitters” or is
blurred.
• Probe tip was moving when
image was captured.
• Unfreeze then refreeze the image, keeping probe tip steady.