14
49-50323
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Water contains tiny black
particles
New filter canisters contain
activated carbon.
Turn on the filtered water faucet and allow to run for 4 gallons (or 5
minutes) to flush out any harmless carbon fines that may be present.
Water has air bubbles and is
cloudy
Air in system after installation.
Will go away after water runs for a while.
Indicator light on the faucet
base is flashing
Six months usage has occurred.
This is the maximum life of the
filter canisters.
Replace both filter canisters and battery in the faucet base.
Indicator light on the faucet
base is not blinking
Normal operation.
Does not blink until 6 months of operation has passed.
Battery may need to be replaced. Normally the light is not on. The light blinks every 30 seconds to indicate
a filter change is needed. This occurs about every 6 months.
Replace battery. Indicator light will blink rapidly 5 times to indicate
proper installation and operation.
Indicator light on the faucet
base is not working when new
battery is installed
Battery may need to be replaced
or it may have been installed
incorrectly.
Observe orientation markings on the holder. Install with battery “+” side
down.
Chlorine taste and odor in the
product water
The filter canisters are no longer
reducing chlorine taste and odor
from the water supply.
Replace the filter canisters.
Water dispenses very slowly
The filters have been installed for
too long.
A six-month change-out period is recommended. Replace both filter
canisters.
The filter canisters have become
clogged.
High sediment levels can cause premature clogging. Replace both filter
canisters.
Fittings are leaking
Tubing may not be installed
properly.
Fully follow the installation instructions and be sure the tubing is free of
nicks, burrs, etc., and is installed to the proper depth.
No water dispensing from
system
Filter canisters not fully installed. Fully follow the filter replacement instructions.
