GE CyberDome II, Installation Manual

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CyberDome II
Installation Manual
34
Troubleshooting
This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE product and offers technical support contacts in case you need assistance. (See
Contacting technical support on page 37.)
Housing board power indication
When power is received by the housing board through the power connection, the housing board diagnostic
LED appears orange (
Figure 20 ). It appears orange because the red and green internal LEDs both illuminate.
The housing board power LED is located on the PC board that is attached to the underside of the upper bracket.
It can be seen before the camera assembly is installed.
Figure 20. Housing board power indication
Common installation issues
Following are the most common troubleshooting issues and their solutions.
• The dome is resetting during power-up, not powering up at all, or powering up but not operating as
expected.
Verify that you are supplying sufficient power for your model of dome. See Power requirements on page 7.
• Video is not appearing on the monitor screen.
If the dome is not powered or the programming is not running properly, remove and reinstall the camera
assembly. See
Installing the camera assembly and dome on page 25.
If the video still does not appear, then check the video cable and verify that it is properly connected. For
UTP video, ensure that the + and - ends of the cable are correctly connected to maintain the polar
sensitivity of the UTP video cable. See
Wiring the housing board on page 22.
• Either there is video, but no PTZ control, or Protocol flashes on the screen.
First, verify the address of the dome. You can do this easily by pressing and holding the view key on the
KTD-405 keypad. If the PTZ is receiving commands from the keypad, the dome’s information will be
Power LED 2
Power LED 1
(
Table 5 on
page 21)