GE ApexPro TT, Technical Manual

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5-16 ApexPro™ 2001989-351A
Troubleshooting
ApexPro application residing on an ATS
1. Query the IP address of the receiver by connecting a PC to the receiver Async
Comm (asynchronous serial communication) port, using a 9-pin serial cable.
NOTE
The procedure to query the receiver via the serial port is described in
Chapter 3 . Use the gip command to get the receiver IP address.
2. Configure the laptop to the same IP addressing scheme as the ATS in order to
connect to the ATS remotely within the hospital intranet (used to gain access to
the ATS desktop). Refer to the ApexPro Telemetry Server service manual if
additional instruction is needed to configure the IP address.
3. Start a Virtual Network Computing (VNC) session. Refer to the ApexPro
Telemetry Server service manual if additional instruction is needed.
a. Start Internet Explorer and type http://[ApexPro Telemetry Server Unity
Network IX network IP address]:5800 into the Address field and press
Enter .
b. When prompted, type prism1,3,5,7 for the password and click OK
065A
c. If the server is in sleep mode, or otherwise requires a login to start operation,
click
Ctrl-Alt-Delete at the top of the window.
4. Using the VNC remote connection, open a Command prompt on the ATS.
5. Type ping 119.X.X.X (where 119.X.X.X is the Receiver System IP address) and
press Enter .
6. Verify that the reply reads similar to the example. Again, 119.X.X.X in the
example below refers to the Receiver System IP address obtained in step
5 above.
Pinging 119.X.X.X with 32 bytes of data:
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL 255
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL 255
Reply from 119.X.X.X: 32 bytes = 32 time <10ms TTL 255
If time out message appears, refer to Troubleshooting on page 5-1 .
Check the ApexPro log file
To verify the connectivity between the ApexPro Telemetry System and the Receiver
Subsystem by checking the ApexPro log file, complete the following procedure.