GE Security VSR-300 User Manual Download Page 1

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Security

VSR

User Manual

Summary of Contents for VSR-300

Page 1: ...GE Security VSR User Manual ...

Page 2: ...opied only in accordance with the license terms THE ENCLOSED PROGRAM IS FURNISHED SUBJECT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT RETENTION OF THE PROGRAM FOR MORE THAN 30 DAYS OPENING OF THE SEALED WRAPPER IF ANY SURROUNDING THE PROGRAM OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED ACCEPTANCE OF THE AGREEMENT TERMS IF THESE TERMS ARE NOT ACCEPTABLE RETURN THE UNUSED PROGRAM AND ANY...

Page 3: ...7 RS232 Port 8 I O port 8 Power Connector 10 Ethernet Port 10 Connection Diagrams 12 Installing and Configuring the VSR 14 Minimum System Requirements 14 Installing Video Navigator from CD ROM 14 Starting Video Navigator 14 Making a Serial Connection 15 Making an Ethernet Connection 15 User Operations 16 Recording R 16 Playback 17 The Search Interface F 18 Specifying Search Parameters 19 The Menu ...

Page 4: ...ts 56 WebServer 57 To access the web interface 57 Network Settings 58 Streaming Settings 59 Streaming Video Overview 59 Streaming settings for UDP unicast or TCP 61 Streaming Settings for UDP multicast 62 MPEG Settings 64 Display Options 64 Password Settings 65 Email Configuration 65 Upgrading the VSR 66 Follow the steps below to Upgrade the VSR 66 Factory Defaults 67 Menu defaults 67 IP addresses...

Page 5: ... publication library on page 73 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Empha...

Page 6: ...ture of video recording The VSR allows users to record full size images at full speed on both channels Using MPEG 4 compression the VSR records at 60 30 20 15 10 and 5 pictures per second and has virtual triplex functionality for simultaneous viewing playback and recording of video In addition the VSR can be easily networked and recorded video viewed remotely over a TCP IP network Figure 1 VSR 300...

Page 7: ...er Timed recording Dynamic IP addressing DHCP Support for Dynamic Domain Name Server DDNS Local search on time date and hardwired alarms Alarm Handling with History Log Alarm notification through email notification Programmable Auto Delete Mode Hard Disk monitoring and testing features Video streaming with UDP User Datagram Protocol and TCP Transmission Control Protocol support Product Contents Th...

Page 8: ...Handling Hard Disks This unit has a built in hard disk HD Be sure to observe the following points carefully when operating setting up and servicing the unit Do not subject the unit to shocks or vibration Shocks and vibration may damage the HD or cause corruption of the data stored on the unit Do not move the unit while the power is turned on Do not move the unit for 30 seconds after tuning off the...

Page 9: ...hangeable by user Default password Admin Password WebServer Yes through the webserver admin Log In Password Video Navigator Yes through the Security menu 12345 Table 2 Default hardware passwords Password name Function Changeable by user Default password Advanced Menu Password Provides access to the Advances menu for the installer See page 51 0 0 0 0 Factory Password Restores the unit to the factor...

Page 10: ... or Playback 4 Play Forward button Press this button to playback video at the normal record speed 5 Pause button Press this button to pause playback 6 Search button Press this button to enter the Search Filters menu 7 Increase and Decrease Record Speed buttons Press these buttons to increase or decrease the Record Speed 8 Power On Indicator Indicates power is on when LED is lit 9 Alarm Indicator I...

Page 11: ... the 12 Volt DC external power supply 8 Ethernet Port For connecting to a LAN or WAN Used for upgrading the software via the Internet Audio Input and Output The unit is equipped with 1 audio input and 1 audio output Both the audio output and the audio input are line level Note Line level audio requires amplification Camera Input and Output The VSR is equipped with a composite input and output The ...

Page 12: ... of the VSR is equipped with an accessories I O port DB9 M style connector Connect the accessories PCB supplied with the unit to the I O port Wire all accessories to the accessories PCB Note Do not attempt to wire accessories directly to the I O connector If the accessories PCB is lost or missing contact GE Security technical support at 888 437 3287 for a replacement part P N 0900 0127 Note This p...

Page 13: ...t is activated while the Alarm Input is active The Alarm output is only active for the duration of the alarm event Record Start In Record Start In will place the unit in Record mode when activated Compatible with the Disk End Out signal from a second unit Table 5 Accessory PCB pinouts Pin Use 1 Alarm In 2 Alarm Out 3 Record Start In 4 Alarm Record Reset 5 Not used 6 Error Out 7 Ground 8 Video Loss...

Page 14: ...than 1 of recording space left on the hard disk The VSR must be in Record mode and not set to Continuous Overwrite Power Connector Plug the power cord into the power cord connector and then into a properly rated wall socket Once power is applied to the unit it will begin its power up procedure The unit will begin by displaying the software version on Monitor A then the unit will begin recording au...

Page 15: ... the Ethernet settings in the menu system Ethernet 10 100Base T auto sensing Wire type Cat 5 Connector type RJ 45 Max cable length 300 meters Minimum cable length 6 feet 1 8 meters Hub wiring configuration Straight through PC wiring configuration Cross over Table 7 Ethernet RJ45 pinouts Pin Use 1 TX 2 TX 3 RX 4 Not connected 5 Not connected 6 RX 7 Not connected 8 Not connected ...

Page 16: ... figures on the following pages a guide to connect the various peripherals to the VSR Figure 5 Connection diagram 1 Microphone with amp 2 Analog camera 3 TCP IP network 4 Speakers with amp 5 CCTV Monitor 6 Event or alarm connections 7 Power Supply ...

Page 17: ...13 Figure 6 Typical network setup ...

Page 18: ...p exe where d is the drive letter of your CD ROM and press OK Follow the instructions as they appear on your screen Starting Video Navigator To start the Video Navigator double click on the Video Navigator desktop icon or choose Programs from the Start menu and then select Video Navigator The Main window of the Video Navigator program will appear For operating details please see the Video Navigato...

Page 19: ...f both units to complete 5 Launch the VSR Keyboard application 6 Select RS232 from the Type drop down menu 7 Select COM1 or COM2 from the Address drop down menu 8 Click the Connect button Making an Ethernet Connection To configure the VSR over Ethernet follow the steps below 1 Plug one end Ethernet cable into the Ethernet connection on the rear of the DSR Plug the other end of the cable into an ac...

Page 20: ... recording The unit will continue recording while the menu system is active Alarm Recording An alarm condition is indicated in several ways With the word ALARM displayed on the output monitor near the upper left hand corner of the screen With the LED Alarm Indicators on the front panel of the unit With the internal buzzer if activated in the menu system For information about activating the interna...

Page 21: ...tton or press the right arrow key on your keyboard The unit will display images at a higher than normal rate There are 4 Fast Forward rates Repeated pressing of the Fast Forward button will increase the playback speed Fast Forward is indicated As FAST FORWARD near the upper left hand corner of the output monitor for three seconds Fast Reverse Play Left Arrow During playback press the Fast Reverse ...

Page 22: ...s an alarm condition or a previous recording session For example each time Record mode is activated it is considered a separate recording session To enter the Search Filters menu press the Search button or press the F key on your keyboard The first screen displayed is the Disk Analysis screen This screen is a graphical representation of the recorded video stored on the internal hard disk Figure 8 ...

Page 23: ...RCH then press the Enter button The Search Results window will appear For information about selecting a recorded event see Selecting from the Search Results in this section Specifying Search Parameters Selecting a Start and Stop Date 1 Using the Arrow buttons to navigate highlight the DATE parameter then press the Enter button The unit will enter Edit mode 2 Use the Arrow buttons to change the sta...

Page 24: ...ime to exit Edit mode Searching for Recorded Alarms 1 Using the Arrow buttons to navigate highlight the ALARM parameter then press the Enter button The unit will enter Edit mode 2 Use the Arrow buttons to activate the alarms search by placing an X in the check box 3 Press the Enter button at any time to exit Edit mode Starting the Search Using the Arrow buttons to navigate highlight the START SEAR...

Page 25: ...s the Enter button To Exit the menu without making changes press the Menu button or select CANCEL then press the Enter button Entering the Main menu Enter the Main menu by clicking the Menu button or press the M key The Main menu will appear on the output monitor The Arrow Buttons When in the Main Menu the Arrow buttons are used to navigate and modify field values The up and down arrow buttons wil...

Page 26: ...e Enter button The Password Box will appear 2 Enter the Advanced menu password The default Advanced menu password is 0000 Use the Arrow buttons to select a character then use the Enter button to complete the selection and move to the next character 3 Clicking the Enter button on the last character will complete the password selection and the unit will display the Advanced menu The Advanced menu pr...

Page 27: ...or the Auto Daylight Savings Time feature Setup the Network Time Protocol Controls Main Menu Time Date Set Time Format Figure 14 The set time format menu To set the Time format use the Arrow buttons to select the desired Time format Format the time as either 12 HOUR 24 HOUR Click the Enter button to confirm the selection and exit the menu or press the Menu button to exit the menu without making ch...

Page 28: ...e Date Set Time Figure 16 The set time menu To set the Time 1 With HH MM SS highlighted press the Enter button The highlighting will move to the row of numbers 2 Enter the time in Hours Minutes and Seconds Use the Arrow buttons to change the values Use the Arrow buttons to navigate among the three fields 3 Click the Enter button to confirm the selection 4 To Save the changes and Exit the menu Use ...

Page 29: ...n press the Enter button Main Menu Time Date Set Region Figure 18 The regional settings menu Use this menu option to set the region for the Auto Daylight Savings Time feature Choices are OFF Clock will not be changed automatically USA DST starts at 02 00 on the first Sunday in April DST ends at 02 00 on the last Sunday in October Includes United States except Hawaii American Samoa Guam Puerto Rico...

Page 30: ...tion Update Interval Select from Disable Once per Day Twice per Day and Once per Hour NTP Primary Server Enter IP Address of Primary Server NTP Backup Server Enter IP Address of Backup Server 1 To save changes and exit the menu Select OK then press the Enter button 2 To exit the menu without making changes press the Menu button or select CANCEL and then press the Enter button Main Menu Sequencing ...

Page 31: ... fullscreen dwell menu Main Menu Alarms Use this menu to configure the alarm handling features of the unit Figure 22 CAUTION CAUTION The VSR s primary function is to furnish recorded video Although the unit has alarm handling and motion detection functions these are considered secondary features This unit should not be the only alarm device on site ...

Page 32: ...feature determines how the unit latches alarm conditions Select from the following options Latched The alarm is activated until it is silenced and acknowledged by the user Transparent The alarm is active only while receiving alarm input The alarm condition is canceled when the alarm input ceases Timed Out The alarm condition is latched for the amount of time selected in this menu then it is automa...

Page 33: ...without making changes press the Menu button or select CANCEL then press the Enter button Main Menu Alarms Alarm History Figure 26 The alarm history menu Use this window to view a list of the 100 most recent alarms Alarms are displayed 10 at a time Information displayed in this window is The alarms number in the list The date of the alarm month and day The time of the alarm hours minutes and secon...

Page 34: ...e unit stores up to 30 seconds of recorded information in a buffer This data can be automatically retrieved when an alarm is activated Select the amount of time just previous to the activation of an alarm you wish to retrieve Main Menu Alarms Post Alarm Duration Figure 29 The post alarm duration menu Select the amount of time you want the unit to record at the conclusion of the alarm Buzzer Setup ...

Page 35: ...egion Time Zone setting must be set correctly for Email notification to time stamp messages accurately If the Notify Alarm or Notify Record fields are enabled you will be notified of the results of the Disk Test Email Address Format The format of the email addresses should be entered as follows If the email address to be notified is john doe somecompany com then john doe should be entered in one o...

Page 36: ...on screen in the lower left hand corner of the Record Timer menu The user may press the Enter button to exit Edit mode at any time 3 Use the Arrow buttons to change the values of the DAY setting 4 When finished entering the Date use the Arrow buttons to navigate the START setting 5 Use the Arrow buttons to enter the time the recording will begin The Hours and Minutes are edited separately The star...

Page 37: ...e Use the Arrow buttons Arrow buttons to navigate to OK then press the Enter button to complete the selection Editing a Timed Recording 1 Using the Arrow buttons to navigate highlight the event parameter you wish to edit 2 Press the Enter button to enter the Edit mode EDIT MODE will appear on screen in the lower left hand corner of the pop up menu 3 Use the Arrow buttons to change the values Use t...

Page 38: ...re 33 The record speed menu Use the Arrow buttons to select the desired Alarm Record Speed Record Speeds 60 30 20 15 10 5 Press the Enter button to confirm the selection and exit the menu or press the Menu button to exit the menu without making changes Main Menu Record Settings Video Quality Figure 34 The record quality menu Use the Arrow buttons to select the desired Record Quality Select High Me...

Page 39: ...average and maximum peak data rate The higher the percentage of VBR the greater the savings of disk space VBR is only recommended in video without much movement in the frame Main Menu Camera Title Use this menu to edit the camera title Figure 36 The camera title menu Camera Title Edit Menu 1 With the camera title selected press the Enter button The menu will enter the Edit mode and the character b...

Page 40: ... the Enter button Main Menu Display Settings Figure 37 The display settings menu Use this menu to specify what status information will be displayed on the output monitor Select On or Off for the following items The current time and date The remaining amount of time before the hard disk runs out of record space The time and date of the last alarm The Record or Playback Speed During Playback the tim...

Page 41: ...and exit the menu or press the Menu button to exit the menu without making changes Main Menu Display Settings Record Playback Speed To display the Record or Playback Speed near the lower right hand corner of the output monitor select On The unit will display NONE if there is no previous record of an alarm Use the Arrow buttons to select On or Off Press the Enter button to confirm the selection and...

Page 42: ...button The Password Box will appear 2 Enter the Advanced menu password The Advanced menu password is 0000 Use the Arrow buttons to select a character then use the Enter button to complete the selection and move to the next character 3 clicking the Enter button on the last character will complete the password selection and the unit will display the Advanced menu Main Menu About Use this menu to dis...

Page 43: ...0 The advanced menu Advanced Menu Disk Overwrite Mode Figure 41 The disk overwrite menu Use this menu to specify how the unit will handle disk overwrite issues once the hard disk becomes full The unit handles disk overwrite issues in three ways No Overwrite Overwrite Once Continuous Overwrite ...

Page 44: ... mode Recording always starts at end of last recording The unit overwrites all previously recorded data Recording stops before the unit overwrites any of the newly recorded data data from the current record session When the end of the disk is reached the unit displays an on screen message indicating that the disk is full and the unit has stopped recording User must acknowledge the on screen messag...

Page 45: ...ETE then press the Enter button The Deleting Disk menu will appear The unit will begin deleting the oldest recorded information immediately To stop the delete process select CANCEL by clicking the Enter button Data that was deleted before CANCEL was selected will remain deleted unless UNDELETE is selected Advanced Menu Disk Maintenance Undelete To restore information that was previously deleted us...

Page 46: ...he type of test to run Fast or Thorough The Thorough test will test significantly more sectors than the Fast test GE recommends using the Thorough test The Fast test can miss some disk failures Figure 43 The disk test setup menu Use the Arrow buttons to move between the menu fields and the Arrow buttons for the selections within the fields When satisfied with the selections select OK and press the...

Page 47: ...e this menu to select a section of video by date to protect from deletion Use the Arrow buttons to move between the menu fields and the Arrow buttons for the selections within the fields When satisfied with the selections select OK and press the Enter button to execute Figure 45 The protect time range menu Advanced Menu Disk Maintenance Unprotect Use this menu to select a section of video by date ...

Page 48: ...e than the selected number of days old This feature may be required by law in some jurisdictions please consult with the local authorities Use the Arrow buttons to select from 1 99 Days or OFF Press the Enter button to implement the selection If the selection is altered from what was previously selected the confirmation menu will appear Rotate the Arrow buttons to select Yes or NO Figure 47 Auto d...

Page 49: ...85 network The units Ethernet network connection settings Configure the User Datagram Protocols UDP to broadcast and receive data Advanced Menu Communications Baud Rate Figure 49 The baud rate selection menu Use the Arrow buttons to select the Baud Rate Press the Enter button to confirm the selection and exit the menu or press the Menu button to exit the menu without making changes ...

Page 50: ...ter button Exit the menu without making changes press the Menu button Advanced Menu Communications Ethernet Settings An Ethernet session is an active network connection between a PC and the unit with the user viewing live camera images or accessing data stored on the hard disk When Ethernet is first selected this warning box will appear Figure 51 The reset warning box Select OK to continue ...

Page 51: ... See x for information on configuring Dynamic DDS with GnuDIP IP Address Subnet Mask Gateway Consult with a qualified Network Administrator or an MIS professional to configure these settings if DHCP is not enabled Primary Name Server Backup Name Server The IP addresses of the Primary and Backup Name Servers Not required if DHCP is enabled HTTP Port Select the HTTP Port Select from Port 0 to 65535 ...

Page 52: ... Dynamic DNS server telling the server its hostname The VSR does not include its IP address in the message Instead the Dynamic DNS server extracts the IP address of the VSR via the Ethernet source IP address This guarantees that the correct IP address is used even when the VSR is behind a NAT router Advanced Menu Communications Ethernet Advanced Use this menu to configure the Ethernet Advanced com...

Page 53: ...ports IP Map for Network Camera 5 Select the IP address of the IP camera if connected Figure 54 Streaming settings menu Advanced Menu Communications Streaming Advanced Use this menu to configure the receiver and sender control settings Both the receiver and senders settings must match exactly Select from the following menu options Receiver Control Enable Select from Enable or Disable Receiver Cont...

Page 54: ...ust Contrast Use this menu to increase or decrease the contrast of the image 1 Use the Arrow buttons to navigate to the numbers 2 Use the Arrow buttons to increase or decrease to contrast 3 To Save the changes and Exit the menu Use the Arrow buttons to select OK then press the Enter button or to Exit the menu without making changes Use the Arrow buttons to select CANCEL then press the Enter button...

Page 55: ...Settings Figure 58 The factory settings password box Use this menu to enter the Factory Password and restore the unit to the factory defaults The Factory reset password is 8111 Use the Up Down Arrow keys to select a character then use the Enter button to complete the selection and move to the next character Clicking the Enter button on the last character will complete the password selection and re...

Page 56: ...ing the password feature of Video Navigator When the unit is first setup the default is No Password Protection Meaning anyone using Video Navigator and accessing with an ethernet connection can connect to the unit Activating the Ethernet Password 1 Enter the new password using the Up Down Arrow keys 2 Highlight OK then press the Enter button 3 Re enter the password 4 Highlight OK then press the En...

Page 57: ...et to GnuDIP Changing the DDNS Password 1 Enter the new password using the Up Down Arrow keys 2 Highlight OK then press the Enter button 3 Re enter the password Highlight OK then press the Enter button The user will be prompted indicating if the password was entered correctly and change the password ...

Page 58: ...ts if RS232 is selected as the connection type 4 Ethernet Serial Number Enter the unit s Ethernet serial number The default is 1111 5 Connect Disconnect Button Click this button to connect the VSR address selected 6 Record Button click to begin recording 7 Reverse Play Button Runs playback in Reverse 8 Stop Button Stops playback and returns to Live mode 9 Play Forward Button Begins Playback 10 Pau...

Page 59: ...network and adding them to the drop down address list Figure 61 The discovery tab in the options window The Ethernet Settings tab contains commands for obtaining and storing a VSR s ethernet information You can also ping the unit reboot the unit and launch the web page When this window first appears only the Read and Reboot buttons are enabled Note To read a unit s ethernet information and populat...

Page 60: ...hernet see Making an Ethernet Connection on page 15 you can ping the unit or launch the WebBrowser The Help Menu The help menu contains an about window that displays various information about the program such as the version number and release date Keyboard shortcuts Figure 7 shows the keyboard shortcuts for the VSR Keyboard utility The shortcuts are not case sensitive You can use the upper or lowe...

Page 61: ...ersion 5 5 or later on any local Internet connected PC or laptop 2 Type in the unit s IP address xxx xxx xxx xxx or hostname see network settings page in the address field and click enter The Enter Network Password box should appear 3 Enter the correct Username and Password in their respective fields the default username and password is admin Click the OK button 4 The VSR s home page window should...

Page 62: ...unit as a sender or receiver and streaming mode What display options to view Password settings Email settings Network Settings This page provides an alternate method of changing the VSR s IP addresses You can also enable DHCP Dynamic Host Configuration Protocol and assign your unit a hostname DHCP is an Internet protocol for automating the configuration of devices that use TCP IP DHCP can be used ...

Page 63: ...f information to thousands of recipients IP Multicast delivers source traffic to multiple receivers without adding any additional burden on the source or the receivers while using the least network bandwidth of any competing technology High bandwidth applications such as MPEG video may require a large portion of the available network bandwidth for a single stream Note Configured incorrectly IP mul...

Page 64: ... message to the multicast IP address When the receiver gets this message it will send out the START message immediately if it is configured to receive from that sender It does not wait for 30 seconds Note The above information also applies if your Sender and Receiver are configured to use TCP instead of UDP Video Navigator Video Navigator is the next generation of software that supports MPEG4 base...

Page 65: ...e sender The SymNet is setup as a sender with the streaming address set at 192 168 10 40 The IP address of the receiver Once these settings are saved on their respective web pages the SymNet will begin sending streaming video once requested and the VSR 4 will begin receiving streaming video All the settings on the Advanced Streaming settings must match between the sender and the receiver In this c...

Page 66: ...g the unit s current IP address The VSR 4 is setup as a receiver in Normal mode with the Receiver Cam Map IP address set at 192 168 10 20 The IP address of the sender and Use default Multicast Address checked The SymNet is setup as a sender with the mulitcast address set at 230 168 10 20 Once these settings are saved on their respective web pages the SymNet will begin sending multicasting video on...

Page 67: ...vanced mode screen has settings for The Streaming Port Streaming Address Sender Control Enable Sender Control Port Receiver Control Enable Receiver Control Port These settings must match exactly between the multicast device and any device which wants the stream Note Configured incorrectly IP multicast can become a serious drain on your networks resources If you are at all uncertain on how to setup...

Page 68: ...h The MPEG preset settings control the video latency delay Selecting the low latency preset can increase the speed of the video but the quality will suffer Figure 71 MPEG settings screen Display Options This page allows you to select what type of information to display on the output monitor You can also change the camera titles here Figure 72 Display options screen ...

Page 69: ...me and password to the default admin Click on the Reset button Figure 73 Password settings screen Email Configuration The screen provides options for configuring your email alerts You must input the mail server s IP address but the VSR does not require an account on the mail server Figure 74 Email configuration screen ...

Page 70: ... Follow the steps below to Upgrade the VSR 1 Launch your browser software Microsoft Internet Explorer 5 5 or later 2 Enter the IP address of the VSR in the address field of the browser 3 The Enter Network Password window should appear Enter the correct Username and Password in their respective fields The default username is admin and the password is admin It is recommended that the defaults be cha...

Page 71: ...write Mode Continuous Overwrite Auto Delete Mode Off Front Panel Locked Off Brightness 50 Contrast 50 Saturation 50 Display Current Time and Date Off Display Record Capacity Off Display Last Alarm Off Display Record or Playback Speed Off Display Playback Time and Date Off Baud Rate 9600 Alarm Buzzer Disabled IP addresses Address Type Address IP Address 3 112 55 10 Subnet Mask 255 255 254 0 Gateway...

Page 72: ...mal Setup UDP Streaming Port Normal Setup 8090 Streaming address Normal Setup N A Receiver Cam Map ID Address for camera 4 Normal Setup N A Sender Control Enable Advanced Setup Selected Sender Control Port Advanced Setup 8092 Receiver COntrol Enable Advanced Setup Selected Receiver Control Port Advanced Setup 8092 ...

Page 73: ...ories Port RS 232 Serial Port RJ 45 Connector 9600 Baud 8 N 1 No flow control Composite Video In BNC Connector Composite Video Out BNC Connector Audio In RCA Connector Audio Out RCA Connector 10 100 Ethernet Port RJ 45 Connector Video Signal Input 0 7 to 1 4 Volts peak to peak with Automatic Gain Control Video Signal Output 1 Volt peak to peak into 75 ohm Input Termination 75 ohm Colors Y U V 4 2 ...

Page 74: ... Security believes all specifications are correct but no liability is assumed for omissions or errors Audio Input 315mV 40k Ohms Unbalanced Audio Output 315mV 600 Ohms Unbalanced Fast Forward Last Alarm Record Speed Playback Speed Pause Play Record Capacity Reverse Play Rewind Time and Date Video Loss User Manual 0150 0285 ...

Page 75: ...ng page Warranty and Return Information GE Security warrants all of its equipment for three years from the date of purchase This warranty covers any defects in materials and workmanship Equipment failures that are due to improper installation modification abuse or acts of nature will not be covered by this warranty The repair department will evaluate all equipment returned for repair to determine ...

Page 76: ...receive the returned product in exchange The received equipment will be evaluated and the repair department will determine whether it is a warranty replacement If it is non warranty see our repair policy above for details The following guidelines will be used for all advance replacements Fewer than 45 days from purchase GE Security will replace the product with new equipment From 45 days to 1 year...

Page 77: ...ailable to all of our customers on our website To access our publication library go to our website at the following location http www gesecurity com In the Tools area at the top press the Publication Library link then select Video Surveillance After you register and log on you may search through our online library for the documentation you need 1 Table 10 Sales and support contact information Sale...

Page 78: ...VSR User Manual 74 ...

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