GDI COMMUNICATIONS Extreme Copper XC-RP300, Owner'S Manual

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CUSTOMER SERVICE
SERVICE AND UNRESOLVED PROBLEMS
For assistance, call GDI Communications Customer Service Department between 7:00 A.M.
and 3:30 P.M. Pacific Time at (775) 345-8000, FAX your request to (775) 345-8010 or email to
support@sgdi.net
When calling for assistance try to do so from the installation site.
Before returning a product for repair, you must call GDI Communications’s Customer Service
Department and receive a Returned Material Authorization (RMA) number. This number must
appear on the outside of the shipping container with the address as indicated below. Products
should be returned to:
GDI COMMUNICATIONS LLC., 280 I-80 West Exit 1, Verdi NV 89439 Attention:
Customer Service-RMA #
To ensure accurate return of repaired/replaced product, please enclose a note with the returned
item; with your name, company name, mailing address, telephone number, RMA number and
any special instructions.
During the first year after the date of purchase, all labor and materials will be provided without
charge. There shall be no warranty for either parts or labor after the expiration of one year from
the date of purchase or if in GDI Communications’s sole discretion the product has been
deemed to be modified or abused.
Units must be returned postage prepaid, CODs cannot be accepted without prior authorization
from GDI Communications It is recommended that the unit be insured when shipped. Units
returned without proof of date-of-purchase or out-of-warranty units will be repaired or replaced
(at the option of GDI Communications) and a charge will be made for parts and labor.
Products repaired/replaced under warranty will be returned to any destination within the USA at
GDI Communications’s expense. GDI Communications will determine the carrier and
method of shipment.
If the customer requests a specific form of conveyance or is located beyond the USA borders or
if the unit is out-of-warranty, all shipping costs will be incurred by the customer.
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