Gateway NV59C Series Service Manual Download Page 10

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Table of Contents

Summary of Contents for NV59C Series

Page 1: ...Gateway NV59C Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Page 2: ...II Revision History Please refer to the table below for the updates made on Gateway NV59C service guides Date Chapter Updates...

Page 3: ...expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in...

Page 4: ...MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...VI...

Page 7: ...HDD BIOS Password Utilities 35 Machine Disassembly and Replacement 41 Disassembly Requirements 41 Pre disassembly Instructions 42 Disassembly Process 43 External Module Disassembly Process 44 External...

Page 8: ...a Module 107 Replacing the LCD Bezel 108 Replacing the LCD Assembly 109 Main Module Reassembly Procedure 112 Replacing the CPU 112 Replacing the Thermal Module 113 Replacing the Mainboard 114 Replacin...

Page 9: ...159 Bottom View 160 USB B Board 161 Power Board 161 3G B Board 162 CR B Board 162 Clearing Password Check and BIOS Recovery 163 Clearing Password Check 163 Clear CMOS Jumper 163 BIOS Recovery by Cris...

Page 10: ...X Table of Contents...

Page 11: ...radeable to 8 GB using two soDIMM modules Display 15 6 HD 1366 x 768 pixel resolution high brightness 220 nit Gateway Ultrabright TFT LCD supporting simultaneous multi window viewing 16 9 aspect ratio...

Page 12: ...tical Media Drive 4X Blu ray Disc DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 8X DVD ROM DL 6X DVD R DL 6X DVD R DL 8X DVD RW 8X DVD RW 5X DVD RA...

Page 13: ...49 lbs with 180 cm DC cable 4400 mAh 6 cell Li ion standard battery pack Estimated battery life Up to 4 hours 30 minutes with integrated graphics up to 3 hours 20 minutes14 with discrete graphics ENE...

Page 14: ...Brazil Canada France Germany Poland Russia UK and US only Microsoft Works 9 Netflix shortcut US only Nero 9 Essentials Gateway Edition Norton Internet Security 2010 Gateway Edition Norton Online Back...

Page 15: ...Chapter 1 5 System Block Diagram...

Page 16: ...for selected models 2 Microphone Internal microphone for recording sound 3 Display screen Also called Liquid Crystal Display LCD displays computer output 4 HDD Indicates when the hard disk drive is a...

Page 17: ...ates the computer s power status Battery1 Indicates the computer s battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode 10...

Page 18: ...nnects to a display device e g external monitor LCD projector 4 Ethernet RJ 45 port Connects to an Ethernet 10 100 based network 5 HDMI Connect to HDMI devices 6 USB 2 0 ports Connect to USB 2 0 devic...

Page 19: ...5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6...

Page 20: ...the computer s main memory 5 Battery lock Locks the battery in position 6 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the...

Page 21: ...Pad keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsive...

Page 22: ...r lock Windows function and special keys Lock Keys and embedded numeric keypad The keyboard has two lock keys which you can toggle on and off Lock key Description Caps Lock When Caps Lock is on all al...

Page 23: ...ork domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dia...

Page 24: ...omputer in Sleep mode Fn F4 Display toggle Switches display output between the display screen external monitor if connected and both Fn F5 Display Blank Turns off the LCD back light Fn F6 Touchpad tog...

Page 25: ...g Opens Facebook Login screen Fn Pg Up Page Up Scrolls the page up Fn Pg Dn Page Down Scrolls the page down Fn Home Home Scrolls to the top of the page Fn End End Scrolls to the bottom of the page Hot...

Page 26: ...PGA 478 Package Power 65 Watts On die Cache 4MB L2 cache Front Side Bus 667 800 1066MHz Item CPU Speed Cores Bus Speed Cache Size Package Core Voltage Acer P N Ci3330M 2 13 2 330 M 3 MB PGA988 35W KC...

Page 27: ...rable asset tag Support PXE Support Y2K solution Support WinFlash Wake on LAN from S3 Wake on LAN form S4 in AC mode System information Item Specification Memory size 8GB maximum DIMM socket number 2...

Page 28: ...for multicore processors Complies with IEEE 802 3 802 3u 802 3ab and 802 1p Wake on LAN WOL support meeting the ACPI requirements Statistics for SNMP MIB II Ethernet like MIB and Ethernet MIB IEEE 802...

Page 29: ...Western Digital Capacity MB 160 250 320 500 160 250 320 500 160 250 320 500 160 250 320 500 640 Bytes per sector 512 Data heads 2 4 Drive Format Disks 1 2 Spindle speed RPM 5400 Performance Specificat...

Page 30: ...Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming t...

Page 31: ...fication Controller GP8T Type 358 27mm x 113 44mm x 4 9mm Features Support Windows keys and Application keys Standard pitch 2 5 mm travel length Multi Language support Hotkeys See Hot Keys on page 14...

Page 32: ...ite Luminance cd m2 also called Brightness 220 Contrast Ratio 500 typical Response Time Optical Rise Time Fall Time msec 8 Luminance Uniformity 1 25 max Electrical Interface LVDS Support Color 262K Vi...

Page 33: ...menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Security Boot and Exit Follow these instructi...

Page 34: ...me This field displays the manufacturer of this system UUID Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF...

Page 35: ...covery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode C...

Page 36: ...assword Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right...

Page 37: ...er to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 U...

Page 38: ...en you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Ent...

Page 39: ...move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot prio...

Page 40: ...fault values for all SETUP item Discard Changes Load previous values all SETUP items Save Changes Save Setup Data Item Specific Help Exit system setup and save your changes F1 ESC Help Exit Select Ite...

Page 41: ...y Diskette before you use the Flash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Flash NOTE Please use the AC adaptor power supply when you run the Flash utility If...

Page 42: ...t a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Def...

Page 43: ...e message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash...

Page 44: ...34 Chapter 2 WinFlash Utility Perform the following steps to use the WinFlash Utility 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays...

Page 45: ...is displayed select the Enter Unlock Password option on the screen 2 An Encode key is generated for unlocking utilities Note down this key 3 Execute the UnlockHD EXE file to create the unlock code in...

Page 46: ...l instrument to short the RTC_RST point Cleaning BIOS Passwords To clean the User or Supervisor passwords perform the following steps 1 From a DOS prompt execute clnpwd exe 2 Press 1 or 2 to clean the...

Page 47: ...nged without accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to display the usage screen 3 Select the desired boot sequence by entering t...

Page 48: ...al number to eeprom max 22 characters dmitools wu xxxx Write uuid to eeprom dmitools wa xxxx Write asset tag to eeprom max 32 characters The following examples show the commands and the corresponding...

Page 49: ...the EEPROM under DOS mode 1 Use a text editor for example Notepad to open the MAC CFG file You can see the MAC CFG contents as below 2 In DOS mode run the MAC BAT file to write MAC values to eeprom Wr...

Page 50: ...40 Chapter 2...

Page 51: ...oting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdr...

Page 52: ...th the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place...

Page 53: ...disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you...

Page 54: ...xample if you want to remove the keyboard you must first remove the switch board Screw List Step Screw Quantity Part No ODD Module M2 5 8 1 86 WJ802 002 ODD Bracket M2 3 2 86 WJ802 004 Logic Lower doo...

Page 55: ...rection shown 2 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 NOTE The battery has been highlighted with a yellow oval as shown...

Page 56: ...46 Chapter 3 Removing the SIM Card 1 See Removing the Battery Pack on page 45 2 Push the SIM card all the way in to eject it 3 Pull it out from the slot...

Page 57: ...Chapter 3 47 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject it 2 Pull it out from the slot...

Page 58: ...ing the Optical Drive Module 1 See Removing the Battery Pack on page 45 2 Remove the screw securing the ODD module 3 Pull the optical drive module out from the chassis Step Size Quantity Screw Type OD...

Page 59: ...two 2 screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module 5 Remove the ODD bezel by prying the top edge away and clear of the module Step Size Quantity Screw...

Page 60: ...r 1 Remove three 3 screws from the HDD WLAN DIMM door 2 Lift the door beginning from the inner edge as shown 3 Lift the door clear off the device exposing the HDD DIMM and WLAN modules Step Size Quant...

Page 61: ...the 3G Module 1 Loosen one 1 screw on the 3G Cover 2 Lift the 3G Cover from the left edge first then remove completely 3 Remove the two 2 antenna cables from the 3G module Step Size Quantity Screw Ty...

Page 62: ...52 Chapter 3 4 Remove one 1 screw from the 3G module 5 Lift the 3G card from the slot...

Page 63: ...odule 1 See Removing the HDD WLAN DIMM Door on page 50 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps 2 and 3 for th...

Page 64: ...le 1 See Removing the HDD WLAN DIMM Door on page 50 2 Disconnect the two 2 antenna cables from the WLAN Board 3 Move the antenna away and remove the one 1 screw to release the WLAN Board Step Size Qua...

Page 65: ...Chapter 3 55 4 Detach the WLAN Board from the WLAN socket NOTE When reattaching the antennas ensure the cables are tucked into the chassis to prevent damage...

Page 66: ...DD WLAN DIMM Door on page 50 2 Using the pull tab slide the HDD Module in the direction of the arrow to disconnect the interface 3 Lift the HDD Module clear of the HDD bay NOTE To prevent damage to de...

Page 67: ...Chapter 3 57 4 Remove the four 4 screws two each side securing the hard disk to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 4...

Page 68: ...Module M2 3 2 86 WJ802 004 Right Speaker Module M2 3 2 86 WJ802 004 Card Reader M2 3 1 86 WJ802 004 USB Board M2 3 1 86 WJ802 004 Remove Mainboard Remove Keyboard Remove Upper Cover Remove Power Board...

Page 69: ...Chapter 3 59 TouchPad Bracket M2 3 2 86 WJ802 004 Mainboard M2 5 5 1 86 WJ802 001 Thermal Module M1 98 3 0 4 86 WJ802 004 Step Screw Quantity Part No...

Page 70: ...emoving the Keyboard 1 Unlock the six 6 keyboard locks 2 Pry up the centre of the Keyboard and rotate it upward away from the Upper Cover 3 Turn the keyboard over on to the TouchPad area to expose the...

Page 71: ...Chapter 3 61 4 Open the locking latch and disconnect the FPC from the mainboard 5 Lift the keyboard clear of the Upper Cover...

Page 72: ...nal Module Disassembly Process on page 44 2 Turn the computer over Remove the eleven 11 screws on the lower cover and five 5 screws from the battery bay Step Size Quantity Screw Type Upper Cover red c...

Page 73: ...Chapter 3 63 3 Turn the computer over Disconnect the following four 4 cables from the Mainboard A B C D...

Page 74: ...ever available to prevent damage 4 Release the locking latch on A and disconnect the cable 5 Pull the cable off the adhesive as shown 6 Release the locking latch on B and remove the cable as shown 7 R...

Page 75: ...shown 10 Starting at the top right side of the cover pry apart the Upper and Lower Covers as shown Work along the front edge of the casing to the left as shown then lift the Upper Cover clear of the...

Page 76: ...on page 62 2 Locate the Left Speaker Module on the Upper Cover as shown 3 Remove two 2 screws from the left speaker module 4 Lift the Speaker clear of the Upper Cover Ensure that the cable is free fr...

Page 77: ...cate the Right Speaker Module on the Upper Cover as shown 3 Remove the one 1 securing screw from the Right Speaker Module 4 Remove the Right Speaker Module cable from the cable channel Ensure that the...

Page 78: ...68 Chapter 3 5 Lift the Right Speaker Module clear of the upper cover...

Page 79: ...Cover on page 62 2 Turn the upper cover over Pass the cable through the upper cover as shown 3 Remove two 2 screws from the power board 4 Remove the power board assembly and lift the power board clear...

Page 80: ...e removed individually To replace the TouchPad Board replace the entire Upper Cover 1 See Removing the Upper Cover on page 62 2 Lift the FFC to detach the adhesive securing the cable to the Upper Cove...

Page 81: ...Chapter 3 71 4 Remove the one 1 screw from TouchPad bracket 5 Pry the Touchpad bracket off the adhesive and remove it as shown Step Size Quantity Screw Type TouchPad Bracket M2 3 1...

Page 82: ...emoving the Upper Cover on page 62 2 Unlock the mainboard to card reader cable connector 3 Remove the cable from the chassis by pulling up on the adhesive 4 Remove one 1 screw from the card reader boa...

Page 83: ...Chapter 3 73 5 Lift the card reader board clear of the device...

Page 84: ...1 See Removing the Upper Cover on page 62 2 Unlock the mainboard to USB cable connector 3 Remove the cable from the chassis by pulling up on the adhesive 4 Remove one 1 screw from the USB board Step...

Page 85: ...Chapter 3 75 5 Lift the USB board clear of the device...

Page 86: ...ng the Bluetooth Board 1 See Removing the Upper Cover on page 62 2 Pry the Bluetooth board from the adhesive 3 Disconnect the mainboard to Bluetooth cable 4 Lift the Bluetooth board away from the cabl...

Page 87: ...Chapter 3 77 Removing the Mainboard 1 See Removing the Upper Cover on page 62 2 Unlock the microphone cable connector and disconnect the cable 3 Disconnect the LVDS cable...

Page 88: ...rom the Mainboard 5 Lift the mainboard from the chassis right edge first to free it from the lower case CAUTION Do not remove the mainboard completely The mainboard is still connected to the chassis S...

Page 89: ...free surface 7 Disconnect the power cable 8 Remove the mainboard from the chassis and turn it over NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous ima...

Page 90: ...80 Chapter 3 9 Remove the adhesive tape from the bluetooth cable 10 Unlock the connector and disconnect the bluetooth to mainboard cable...

Page 91: ...er Cover on page 62 2 See Removing the Mainboard on page 77 3 Disconnect the fan cable 4 Remove the four 4 securing screws in reverse numerical order from screw 4 to screw 1 from the Thermal Module St...

Page 92: ...82 Chapter 3 5 Carefully lift the Thermal Module clear of the Mainboard...

Page 93: ...licate If they are damaged the CPU may malfunction Place the CPU on a clean dry surface when it is not installed 1 See Removing the Thermal Module on page 81 2 Using a flat bladed screw driver rotate...

Page 94: ...5 6 2 86 WJ802 003 LCD Panel M2 5 6 2 86 WJ802 003 LCD Brackets M2 3 6 86 WJ802 004 Inverter Board M2 5 5 1 86 WJ802 001 LCD Assembly M2 5 8 4 86 WJ802 002 Remove LCD Assembly Remove Camera Module Re...

Page 95: ...e Upper Cover on page 62 2 Turn the device over and pass the black and white antenna cables through the lower cover 3 Free the black and white antenna cables from the cable channel as shown 4 Continue...

Page 96: ...86 Chapter 3 5 Remove the LVDS cable from the cable channel 6 Remove the adhesive tape from the black antenna cable and free the cable from the cable channel...

Page 97: ...Chapter 3 87 7 Remove four 4 screws from the LCD assembly 8 Remove the LCD assembly from the lower cover Step Size Quantity Screw Type LCD assembly M2 5 8 4...

Page 98: ...the bottom edge of the bezel pry the bezel upwards and away from the panel Work along the right side toward the top of the bezel prying the covers apart Continue along the top edge and down the left s...

Page 99: ...pter 3 89 Removing the Camera Module 1 See Removing the LCD Assembly on page 85 2 Locate the Camera Module at the top of the LCD Module and disconnect the camera cable 3 Remove the Camera from the mod...

Page 100: ...CD Assembly on page 85 2 Remove the adhesive tape from the inverter cables 3 Remove one 1 screw from the inverter board 4 Using both hands rotate the inverter board around the hook to free it from the...

Page 101: ...Chapter 3 91 5 Turn the board over and disconnect the cable...

Page 102: ...See Removing the Camera Module on page 89 2 Remove the two 2 securing screws from the LCD Panel 3 Remove the adhesive tape from the cable and continue removing the cable from the channel Step Size Qu...

Page 103: ...Chapter 3 93 4 Lift the LCD Panel clear of the module...

Page 104: ...Removing the LCD Panel on page 92 2 Remove the six 6 securing screws three on each side from the LCD Panel brackets 3 Remove the LCD brackets from the LCD Panel 4 Peel back the mylar securing the LVD...

Page 105: ...Chapter 3 95 5 Disconnect the LVDS cable from the panel...

Page 106: ...one Cable 1 See Removing the LCD Panel on page 92 2 Remove the cable bundle from the hinge channel 3 Peel back the foil tabs and remove the microphone cable from the cable channel 4 Continue removing...

Page 107: ...Chapter 3 97 5 Lift the microphone set clear of the panel...

Page 108: ...the Antennas 1 See Removing the LCD Panel on page 92 2 Remove the black antenna from the cable channel 3 Peel back the foil tabs and remove the cable from the cable channel 4 Pry the antenna assembly...

Page 109: ...Chapter 3 99 5 Remove the white antenna from the hinge channel 6 Peel back the foil tabs and remove the cable from the cable channel 7 Pry the antenna assembly clear of the device...

Page 110: ...ly Procedure Replacing the Antennas 1 Adhere the white antenna assembly to the LCD cover 2 Run the cable along the cable channel and fold over the foil tabs to secure the cable in place 3 Run the whit...

Page 111: ...101 4 Adhere the black antenna assembly on the LCD cover 5 Run the cable along the cable channel and fold over the foil tabs to secure the cable in place 6 Run the black antenna cable along the cable...

Page 112: ...to secure 3 Fold over the foil tabs and continue running the microphone cable along the cable channel indicated between the red callouts 4 Run the cable bundle along the hinge channel IMPORTANT Ensur...

Page 113: ...Chapter 3 103 Replacing the LCD Brackets and FPC Cable 1 Connect the LVDS cable to the LCD panel 2 Adhere the LVDS mylar to the LCD panel 3 Attach the LCD brackets to the LCD Panel...

Page 114: ...104 Chapter 3 4 Replace six 6 securing screws three on each side of the LCD Panel brackets...

Page 115: ...acing the LCD Panel 1 Place the LCD Panel in the module 2 Run the cable along the channel in the LCD Module as shown 3 Apply the adhesive strip to hold the cable in place 4 Secure the panel using two...

Page 116: ...the Inverter Board 1 Connect the cable to the underside of the inverter board 2 Rotate the board around the hook as shown 3 Replace one 1 screw to secure the inverter board 4 Secure the adhesive table...

Page 117: ...Chapter 3 107 Replacing the Camera Module 1 Place the Camera in the module 2 Connect the camera cable...

Page 118: ...1 Replace the bezel and press down until there are no gaps between the bezel and the LCD Module IMPORTANT Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel 2 Re...

Page 119: ...Chapter 3 109 Replacing the LCD Assembly 1 Place the LCD assembly on the lower cover 2 Secure the LCD assembly using four 4 screws...

Page 120: ...110 Chapter 3 3 Replace the adhesive tape and run the black antenna cable along the cable channel 4 Near the left hinge run the LVDS cable along the cable channel...

Page 121: ...Chapter 3 111 5 Run the white antenna cable along the cable channel as shown 6 Run the black antenna cables along the cable channel 7 Pass the black and white antenna cables through the lower cover...

Page 122: ...n1 locator that must be positioned corresponding to the marker on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a flat bladed screw driver rotate...

Page 123: ...e cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply a small amount of thermal grease to the centre of the CPU there is no need to spread the grease manually t...

Page 124: ...1 Connect the bluetooth to mainboard cable 2 Apply the adhesive tape to the bluetooth cable 3 Place the mainboard on a clean dust free surface Connect the power cable NOTE Ensure the I O ports are po...

Page 125: ...Chapter 3 115 4 Place the mainboard in the chassis left edge first to line up the I O ports 5 Secure the one 1 securing screw on the Mainboard...

Page 126: ...116 Chapter 3 6 Connect the LVDS cable and lock the connector 7 Connect the microphone cable...

Page 127: ...Chapter 3 117 Replacing the Bluetooth Board 1 Run the bluetooth cable along the channel as shown 2 Connect the mainboard to bluetooth cable 3 Adhere the bluetooth board to the adhesive...

Page 128: ...118 Chapter 3 Replacing the USB Board 1 Place the USB board in the device 2 Secure the one 1 screw on the USB board 3 Connect the USB cable to the mainboard and lock the connector...

Page 129: ...Chapter 3 119 Replacing the Card Reader Board 1 Place the card reader board in the device 2 Secure one 1 screw on the card reader board 3 Connect the card reader cable and lock the connector...

Page 130: ...1 Replace the TouchPad bracket top edge first to engage the securing clips and press down firmly 2 Replace the one 1 screw to secure the TouchPad Bracket to the Upper Cover 3 Replace the TouchPad FFC...

Page 131: ...Chapter 3 121 4 Replace the FFC and press down as indicated to secure it to the Upper Cover...

Page 132: ...e Power Board 1 Place the power board in the chassis Adhere the power board assembly as shown 2 Secure two 2 screws on the power board 3 Pass the power board cable through the upper cover Adhere the p...

Page 133: ...er 3 123 Replacing the Right Speaker Module 1 Place the right speaker module in the chassis as shown 2 Run the speaker cable along the channel 3 Secure the one 1 securing screw on the Right Speaker Mo...

Page 134: ...hapter 3 Replacing the Left Speaker Module 1 Place the module right side first on the Upper Cover as shown 2 Run the Speaker cable along the cable channel 3 Secure two 2 screws from the left speaker m...

Page 135: ...Chapter 3 125 Replacing the Upper Cover 1 Place the Upper Cover on the Lower Cover as shown 2 Secure the seven 7 screws on the Upper Cover as shown...

Page 136: ...126 Chapter 3 3 Connect the following cables to the Mainboard 4 Connect D as shown 5 Connect C as shown A B C D...

Page 137: ...Chapter 3 127 6 Connect B as shown 7 Connect A as shown 8 Turn the computer over Secure the eleven 11 screws on the lower cover and four 5 screws from the battery bay...

Page 138: ...3 Replacing the Keyboard 1 Connect the Keyboard FFC to the Mainboard and close the locking latch to secure the cable in place 2 Replace the Keyboard by first lining up the bottom edge Press down firm...

Page 139: ...Drive Module 1 Place the HDD in the HDD carrier 2 Replace the four 4 screws two each side to secure the carrier 3 Insert the HDD as indicated and lower it into place 4 Slide the HDD in the direction...

Page 140: ...nsert the WLAN Module into the WLAN socket 2 Replace the one 1 screw to secure the module 3 Connect the two 2 Antenna cables to the module NOTE The black cable connects to the upper terminal MAIN and...

Page 141: ...Chapter 3 131 Replacing the DIMM Modules 1 Insert the DIMM Module in place 2 Press down to lock the DIMM module in place 3 Repeat steps for the second DIMM module if present...

Page 142: ...132 Chapter 3 Replacing the 3G Module 1 Insert the 3G card into the slot 2 Replace one 1 screw from the 3G module 3 Connect two 2 antenna cables...

Page 143: ...Chapter 3 133 4 Line up the right edge of the 3G cover and replace 5 Secure one 1 screw on the 3G Cover...

Page 144: ...134 Chapter 3 Replacing the HDD WLAN DIMM Door 1 Replace the door by first lining up the top edge as shown 2 Secure three 3 screws on the lower cover...

Page 145: ...the tray bottom edge first to secure it to the ODD Module 2 Place the bracket on the ODD module 3 Secure the ODD bracket with the two 2 screws 4 Push the ODD Module into the ODD bay until it is flush...

Page 146: ...136 Chapter 3 Replacing the SD Dummy Card 1 Insert the SD Dummy Card into the slot as shown 2 Push until the card clicks into place and is flush with the casing...

Page 147: ...Chapter 3 137 Replacing the SIM Card 1 Insert the SIM Card into the slot as shown 2 Push until the card clicks into place and is flush with the casing...

Page 148: ...Replacing the Battery 1 Slide and hold the battery release latch to the release position 1 insert the battery pack and press down 2 2 Slide the battery lock in the direction shown to secure the batter...

Page 149: ...by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online...

Page 150: ...extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disc...

Page 151: ...power see Power On Issue on page 140 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Con...

Page 152: ...e Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video...

Page 153: ...e following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to cor...

Page 154: ...perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a tim...

Page 155: ...Speaker Setup Follow the onscreen prompts to configure the speakers 8 Remove and recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore...

Page 156: ...o locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For...

Page 157: ...eaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays...

Page 158: ...Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Cha...

Page 159: ...rboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected...

Page 160: ...ls perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to...

Page 161: ...is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back th...

Page 162: ...er a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are suppo...

Page 163: ...ved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Functionality Name Include PostCode h Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 1 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 2...

Page 164: ...ization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E...

Page 165: ...ARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initialization DXE_MP_CPU_INIT DXE 4F Multi processor MiddleInitialization DXE_...

Page 166: ...initialization BDS_START_ISA_ACPI_CONTROLLER BDS 20 SIO controller initialization BDS_START_ISA_BUS BDS 21 ISA BUS driver initialization BDS_START_ISA_FDD BDS 22 Floppy device initialization BDS_STAR...

Page 167: ...D Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Functionality Name Include PostCode h Phase Post Code Description ASL_ENTER_S1 ASL 51 Prepare to enter S1 ASL_ENTER...

Page 168: ...device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4...

Page 169: ...K2 Connect to Left Speaker JLED2 Connect to Powerboard FFC JSPK1 Connect to Right Speaker JP1 Connect to internal MIC JKB1 Connect to Keyboard SW2 SW3 Left button Right button JTP1 Connect to Touch pa...

Page 170: ...IN jack JBT1 Connect to BT JDIMM1 JDIMM2 DDR3 memory socket JHDD1 Connect to SATAHDD JCRT1 Connect to external CRT JODD1 Connect to SATAODD JRJ45 RJ45 LAN JP4 Connect to 3G board JHDMI1 HDMI connector...

Page 171: ...NEW50 WWAN LED LED2 For NEW80 ON OFF LED LED10 For NEW70 WLAN LED LED3 For NEW90 ON OFF LED LED11 For NEW50 POWER LED LED4 For NEW70 MEDIA LED LED12 For NEW50 NEW90 WLAN LED LED5 For NEW80 MEDIA LED S...

Page 172: ...162 Chapter 5 3G B Board CR B Board ITEM DESCRIPTION JMINI2 Connect to WWAN JSIM1 SIM card connector JP1 Connector to MB FFC ITEM DESCRIPTION JREAD1 Card reader connector...

Page 173: ...s necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Power Off the system and remove HDD AC and Battery from the machine 2 Disconnect...

Page 174: ...ce the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Cris...

Page 175: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in...

Page 176: ...Acer P N No Description Acer P N 1 Keyboard KB I170G 083 6 3G Module TBD 2 Upper Cover 60 WJ802 001 7 Card Reader 55 WJ802 002 3 Mainboard MB WJU02 001 8 USB Board 55 WJ802 003 4 CPU KC 52001 DMP 9 Lo...

Page 177: ...on Acer P N 1 Touchpad Bracket 33 WJ802 001 2 Touchpad Cable 50 WJ802 003 3 Touchpad Board TBD 4 Touchpad Assy TBD 5 Power Board 55 WJ802 001 6 Speaker Right 23 WJ802 002 7 Speaker Left 23 WJ802 003 8...

Page 178: ...802 004 6 LCD Panel LK 15605 010 2 LCD Bracket L 33 WJ802 004 7 LVDS Cable 50 WJ802 006 3 Antenna Cable Main 50 WJ802 004 8 Antenna Cable Aux 50 WJ802 005 4 Microphone Cable 23 WJ802 001 9 Camera Modu...

Page 179: ...E BLUE TOOTH CABLE 8PIN 50 WJ802 001 BLUE TOOTH CABLE 6PIN 50 WJ802 002 TP FFC 50 WJ802 003 DC IN CABLE 65W 50 WJ802 010 DC IN CABLE 90W 50 WJ702 001 POWER CORD US 3 PIN 27 TAVV5 001 POWER CORD EU 3 P...

Page 180: ...CASE ASSY INCL TP TP MYLAR RED 60 WJL02 001 UPPER CASE ASSY INCL TP TP MYLAR BLUE 60 WJU02 001 LOWER CASE 60 WJ802 002 LOGIC LOWER DOOR 42 WJ802 001 3G DOOR 42 WJ802 002 TP BRACKET 33 WJ802 001 HDD C...

Page 181: ...I170G 060 Keyboard GATEWAY GP 7Tv2 SJM51 Internal 17 Standard 104KS White Danish KB I170G 064 Keyboard GATEWAY GP 7Tv2 SJM51 Internal 17 Standard 104KS White Italian KB I170G 070 Keyboard GATEWAY GP...

Page 182: ...60 WJ802 004 LCD BEZEL FOR W O CMOS GTW 60 WJ802 005 ANTENNA WLAN MAIN 50 WJ802 004 ANTENNA WLAN AUX 50 WJ802 005 LCD CABLE FOR W CMOS 50 WJ802 006 LCD CABLE FOR W O CMOS 50 WJ802 007 LED CABLE FOR W...

Page 183: ...W02 V2 LF 200NIT 8MS 500 1 POWER SAVING LK 15605 010 LED LCD LPL 15 6 W WXGA GLARE LP156WH2 TLE1 LF 220NIT 8MS 400 1 LK 15608 002 LED LCD CMO 15 6 W WXGA GLARE N156B6 L0B LF 220NIT 8MS 650 1 LK 1560D...

Page 184: ...32004 004 HDD TOSHIBA 2 5 5400RPM 500GB MK5065GSX CAPRICORN BS 320G P SATA 8MB LF F W GJ002J KH 50004 002 HDD TOSHIBA 2 5 5400RPM 250GB MK2565GSX CAPRICORN BS 320G P SATA 8MB LF F W GJ002J KH 25004 00...

Page 185: ...3EH1 CF8 LF 64 16 0 055UM KN 1GB0B 028 MEMORY ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDS0 AE F LF 128 8 0 065UM KN 2GB09 006 MEMORY ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDS0 AE F LF 128 8 0 065UM KN...

Page 186: ...EW SCREW 2 5D 5L K 5 5D ZK NL CR3 86 WJ802 001 SCREW 2 45D 8 0L K 5 5D 0 8T ZK NL 86 WJ802 002 SCREW 2 5D 6L K 5 5D NI NL 86 WJ802 003 SCREW 1 98D 3 0L K 4 6D 0 8T ZK NL 86 WJ802 004 SCREW 3 0D 3 0L K...

Page 187: ...Chapter 6 177...

Page 188: ...Appendix A 178 Model Definition and Configuration Appendix A...

Page 189: ...H1 N11PGV2H1GBCrk_3V3 2 2G 640 BT 6L2 2 5R CB_bgn_1 3C_GEr_TH41 NV59C03g LX WKW02 002 AAP Singapore NV59C03g W7HP64WTSG1 N11PGV2H1GBCrk_3V3 2 2G 640 BT 6L2 2 5R CB_bgn_1 3C_GEr_ES61 NV59C08k LX WKW02...

Page 190: ...T 6L2 2 5R CB_bgn_1 3C_GEk_ES62 NV59C12t LX WJM02 005 AAP Thailand NV59C12t EM W7HP64EMWTTH1 PARK_XT512Crk_3V3 2 2G 640 BT 6L2 2 5R CB_bgn_1 3C_GEr_TH41 NV59C02i LX WJM02 004 AAP Philippines NV59C02i...

Page 191: ...MACbk_3 2 2G 500_L 6L2 2 5R CB_bgn_1 3C_GEb_JA11 NV59C12j LX WJU02 009 AAP Japan NV59C12j W7HP64WPJP1 UMACbk_3 2 2G 500_L 6L2 2 5R CB_bgn_1 3C_GEb_JA11 NV59C10j LX WJU02 008 AAP Japan NV59C10j W7HP64W...

Page 192: ...2G 320 BT 6L2 2 5R CB_bgn_1 3C_GEs_ZH31 NV59C01 S2 WJ802 002 WW WW NV59C01 W7HP64WWW1 UMACsk_3 2 1G 320 6L2 2 5R CB_bgn_1 3C_GEs_ES62 NV59C01u LX WJ802 003 PA USA NV59C01u W7HP64WTUS1 UMACsk_3 2 2G 3...

Page 193: ...WKX02 003 Ci5430M NLED15 6 WXGAG N11PG V2H 1G DDR3 64 16 8 SO2GBII I10 SO2GBII I10 NV59C07k LX WKX02 002 Ci5520M NLED15 6 WXGAG N11PG V2H 1G DDR3 64 16 8 SO2GBII I10 SO2GBII I10 NV59C03 S2 WKX02 001...

Page 194: ...RK_ XT 512M DDR3 64 16 4 SO2GBII I10 N NV59C02 S2 WJM0C 001 Ci3330M NLED15 6 WXGAG PARK_ XT 512M DDR3 64 16 4 SO2GBII I10 N NV59C13t LX WJ702 006 Ci5520M NLED15 6 WXGAG PARK_ XT 512M DDR3 64 16 4 SO2G...

Page 195: ...V59C16j LX WML02 003 Ci5430M NLED15 6 WXGAG UMA N SO2GBII I10 SO2GBII I10 NV59C15j LX WML02 002 Ci3330M NLED15 6 WXGAG UMA N SO2GBII I10 N NV59C13j LX WML02 001 Ci3330M NLED15 6 WXGAG UMA N SO2GBII I1...

Page 196: ...LX WKW02 001 N N N500GB 5 4KS N NSM8 XS N NV59C02 S2 WKW02 001 N N N160GB 5 4KS N NBDC B4XS N NV59C01g LX WKX02 004 N N N640GB 5 4KS N NSM8 XS N NV59C04t LX WKX02 005 N N N640GB 5 4KS N NBDC B4XS N NV...

Page 197: ...5 4KS N NSM8 XS N NV59C10t LX WJ702 005 N N N500GB 5 4KS N NSM8 XS N NV59C09t LX WJ702 004 N N N500GB 5 4KS N NSM8 XS N NV59C01a LX WJ702 003 N N N640GB 5 4KS N NSM8 XS N NV59C04k LX WJ702 001 N N N50...

Page 198: ...NV59C02c LX WJ80C 001 N N N320GB 5 4KS N NSM8 XS N NV59C03k LX WJ802 001 N N N320GB 5 4KS N NSM8 XS N NV59C01 S2 WJ802 002 N N N320GB 5 4KS N NSM8 XS N NV59C01u LX WJ802 003 N N N320GB 5 4KS N NSM8 XS...

Page 199: ...N N NV59C07k LX WKX02 002 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NV59C03 S2 WKX02 001 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN N N NV59C11t LX WJR02 004 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1...

Page 200: ...2 BGN BT 2 1 N NV59C02j LX WJ702 002 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN N N NV59C01 S2 WJ702 001 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NV59C11j LX WJU02 010 NIS 5 in 1 Build in 3rd WiFi 2x2...

Page 201: ...BGN BT 2 1 N NV59C01 S2 WJL02 001 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN N N NV59C02c LX WJ80C 001 N 5 in 1 Build in 3rd WiFi 2x2 BGN N N NV59C03k LX WJ802 001 NIS 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2...

Page 202: ...Appendix A 192...

Page 203: ...s system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination an...

Page 204: ...6G Intel CPU Intel Core i3 350M PGA 2 26G 35W Arrandale TJ90 VT 3M L3 KC 35001 DMP Q3LR C2 2 26G Intel CPU Intel Core i5 430M PGA 2 26G ARD uP to SC 2 53G 3M L3 KC 43001 DMP RAM SODIMM DDR3 1G 1066 1G...

Page 205: ...5605 010 NLED15 6 WXGAG CPT 70 80 90 LCD_LED_M CLAA156WA11A 15 6 HD G 0FA NLED15 6 WXGAG CMO 70 90 LCD_LED_M N156B6 L0B 15 6 HD G 0FA LK 1560D 010 NLED15 6 WXGAG Samsung NE W70 80 90 LCD_LED_M LTN156A...

Page 206: ...500G 5 4K rPm WD HDD 500G 37 H WD5000BEVT 22A0RT0 0FA KH 50008 017 640G 5 4K rPm WD HDD 640G 37 H WD6400BEVT 22A0RT0 0FA KH 64008 004 ODD NBDCB4X S CD RW Ultra SPeed HLDS BRDVD_DRV 50G 5H CT21N KO 00...

Page 207: ...ADP 90CD DBA 90W 3P AP 09001 027 90W Discrete LITE ON AC ADAP LITEON PA 1900 34AR 90W 3P AP 09003 021 90W Discrete LV5 OBL HIPRO AC ADAP HIPRO HP A0904A3 B1LF 90W 3P AP 0900A 005 Power Cord 3Pin Line...

Page 208: ...SSY LCD_BRK_ L_156_AS SY GANGYI NEW70_LCD_BRK_L_156_ASSY LCD_BRK_ L_156_AS SY WANHE NEW70_LCD_BRK_L_156_ASSY LCD_BRK_ R_156_AS SY SZS NEW70_LCD_BRK_R_156_ASSY LCD_BRK_ R_156_AS SY GANGYI NEW70_LCD_BRK...

Page 209: ...D_BRK_R_156_ASSY LCD_BRK_ R_156_AS SY S H NEW80_LCD_BRK_R_156_ASSY LED_BRK_ L_156_AS SY SZS NEW80_LED_BRK_L_156_ASSY LED_BRK_ L_156_AS SY LH NEW80_LED_BRK_L_156_ASSY LED_BRK_ L_156_AS SY CHAOLI NEW80_...

Page 210: ...NEW90_LED_BRK_L_156_ASSY LED_BRK_ R_156_AS SY SZS NEW90_LED_BRK_R_156_ASSY LED_BRK_ R_156_AS SY SH NEW90_LED_BRK_R_156_ASSY LED_BRK_ R_156_AS SY LH NEW90_LED_BRK_R_156_ASSY 3G card HUAWEI W LAN_3G 07A...

Page 211: ...0M CONDOR PEAK1X2 0FA PLM00010 QMI HB93 W L CARD 086 EM306 AR 300MBPS HB93 Intel 622ANXHMW _ intel 6250 Foxconn Foxconn T77H121 10 HB95 Foxconn Foxconn T77H167 07 HB97 Antenna Antenna WIFI WIMAX L WNC...

Page 212: ...ra 1 3M Chicony CH9665SN CNF9157 AM 21400 067 1 3M Suyin CAMERA M HF1315 S32B OV01 SUYIN 1 3M AM 21400 068 1 3M Liteon LT9665AL 09P2SF119 AM 21400 069 DC IN Jack 65W 65W 65W 90W 90W 90W Wire Set MIC M...

Page 213: ...LCD M B W O CAMERA LED With 3G MEC H CONN SET 0C9 LED LCD MB W CAM W 3G H_C LED With 3G MEC H CONN SET 0C9 LED LCD MB W CAM W 3G H_C LED w o CMOS With 3G MEC H CONN SET 0C9 LED LCD MB WOCAM W 3G H_C...

Page 214: ...D B M B Humburg FFC 4P H P1 PAD 0 7 32MM SW B M B Cvilux FFC 4P H P1 PAD 0 7 32MM SW B M B Humburg FFC 4P H P1 PAD 0 65 34 85MM SW B M B Cvilux FFC 4P H P1 PAD 0 65 34 85MM SW B M B Humburg FFC 4P H P...

Page 215: ...ASSY_Delta_AVC AVC ADDA NEW70_PARK_THM_MAIN_ASSY_ADDA_AV C Sunon Sunon NEW70_PARK_THM_MAIN_ASSY_SUNON_S UNON CCI Delta NEW70_MADISON_THM_MAIN_ASSY_Delta_ CCI CCI ADDA NEW70_MADISON_THM_MAIN_ASSY_ADDA...

Page 216: ...or ADI S IC ADM1032ARMZ MSOP 8P TEMP SENSOR HD Audio codec REALTEK S IC ALC272X GR LQFP 48P CODEC Audio AmPlifier TI S IC TPA6017A2PWPR TSSOP 20P AMP FAN controller ANPEC S IC APL5607KI TRG SOP 8P Cat...

Page 217: ...nload information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Bios updates Software utilities Spare parts lists TABs Technical Announceme...

Page 218: ...208 Appendix C...

Page 219: ...cator 10 CPU Removing 83 Replacing 112 D DIMM Modules Replacing 131 Display 5 display hotkeys 14 E EasyTouch Failure 150 External Module Disassembly Flowchart 44 F Features 1 Flash Utility 31 FPC Cabl...

Page 220: ...g 48 P Panel 6 Bottom 9 PC Card 10 Power On Failure 140 R Replacing 122 124 Right Speaker Module Removing 67 Replacing 122 S SD Dummy Card Removing 46 47 Replacing 136 137 Speakers 122 124 Removing 66...

Page 221: ...211 BIOS 23 31 W Windows 2000 Environment Test 194 Wireless Function Failure 150 WLAN Module Removing 54 Replacing 130...

Page 222: ...212...

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